Administrative Assistant Data Entry

Sylvia Pena

210-***-**** ************@*****.*** San Antonio, TX 78222

SUMMARY

Dedicated and driven Administrative Assistant bringing top strengths in balancing multiple responsibilities, communication and organizing workflows gained during 25+ years in field. Adept at producing reports and letters, routing packages and updating tracking documents. Customer-focused and results-oriented. A position where my past experience can be beneficial to your company and grow professionally in your field.

SKILLS

Microsoft Office

Check processing

Cash deposit preparation

10-key proficiency

Back office operations

Excel spreadsheets

Data entry documentation

Office equipment maintenance

Customer relations

Data entry

Phone call answering

Administrative operations

Bilingual

EXPERIENCE

Administrative Assistant, Ventura Maintenance Association, February 2011-Current

San Antonio, TX

Developed administrative processes to achieve organizational objectives and improve office efficiency.

Directed customer communication to appropriate department personnel.

Responded effectively to sensitive inquiries or complaints.

Answered phone calls and emails to provide information, resulting in effective business correspondence.

Coordinated appointments, meetings and conferences.

Inventoried and ordered supplies for office.

Maintained accurate department and customer records.

Managed inventory to ensure all supplies were in stock and within budget.

Scheduled appointments, meetings and events for management staff.

Obtained scanned records and uploaded to database.

Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.

Managed incoming and outgoing mail, filing and meeting coordination.

Organized events.

Met incoming guests and clients, offering immediate assistance.

Oversaw office inventory by restocking supplies and submitting purchase orders.

Assisted with check deposits, oversaw payments.

Scheduled appointments and events and coordinated venue space and catering services.

Monitored office equipment and scheduled repairs.

Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.

Answered phones to direct callers, schedule appointments and provide general office information.

Communicate with customers daily and attend Board Meetings. Answered and routed telephone calls and took messages.

Assistant Manager, Herff Jones, September 1998-December 2010

San Antonio, TX

Delegated daily tasks to team members to optimize group productivity.

Directed and led employees, supervising activities to drive productivity and efficiency.

Collaborated with store manager to develop strategies for achieving sales and profit goals.

Organized schedules, workflows and shift coverage to meet expected business demands.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Completed inventory audits to identify losses and project demand.

Worked closely with customers to understand needs and resolve diverse issues.

Worked closely with store manager to maintain day-to-day operations.

EDUCATION AND TRAINING

High School Diploma

Wheatley High School, San Antonio June 1987

LANGUAGES

Spanish

CERTIFICATIONS

Notary Public

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