PROFILE OF QUALIFICATIONS

Dedicated and responsible professional with over 10 years of professional experience, with strong skills in customer service, professional writing, and office administration. Excels in areas of communication while maintaining strict adherence to policies and procedures regarding client confidentiality.

Research and Writing

Strong ability to multitask

Strong focus on client relations

Diverse occupational background

Adept written/ verbal communication

Published Author

Experience in Faith based & Private organizations

EXPERIENCE

Business Owner - Designer & Crafter

Creations By N.L.Mason, LLC, Portsmouth, VA

October 2017 to Present

I own and operate a home-based internet retail sales craft business.

Handcraft and design items such as Soy bakery-style candles, Candy Bouquets and Diaper Cakes.

Consistently update and maintain company's Etsy website

Successfully launches marketing, promotions, craft show product launch

Efficiently maintains social media accounts for company's sales, pictures and promotions

Captures photographic images of products for website and advertisement purposes

Safely and securely ships packages to clientele throughout the United States and Internationally

Accurately maintains financial reports, business bank accounts and sales for Quickbooks, Square App, Etsy, Paypal and Cash app

Efficiently maintains LLC business taxes, Product Liability Insurance, Trademark, (permit and license) for compliance with City and State

Safely complies with Fair labeling Act standards for wax measurement and safety production

Leasing Consultant January 2012- December 2012

S.L. Nusbaum Realty, Norfolk/Virginia Beach, VA

Processed applications for potential residents

Conducted criminal, credit, and rental history screenings

Facilitated tours of apartments

Prepared paperwork for lease and lease renewals

Recertification Specialist / Leasing Agent May 2011-December 2011

Lawson Realty: Lexington Park and Oak Park Apartments, Norfolk, VA

Experienced in Tax Credit and Housing and Urban Development (HUD) housing industry

Greeted walk-in traffic and answered telephone in a friendly manner to prospective residents, current residents and vendors

Processed applications for potential residents and conducted criminal, credit, and rental history screenings

Maintained the waiting list for perspective residents

Prepared move-in packages and conducted move-in /move with new residents

Conducted final walk-through inspections and assessed property at move-out

Processed intermediate paperwork for current residents with financial modifications

Placed work orders/make ready orders/completions

Collected rent payments/Quick payment posting/ issued utility checks/notices for residents

Utilized office equipment: computer, fax/copier, office calculator

Utilized computer software: One Site and Microsoft Office

Partner Services Representative II (Prayer Counselor/Fundraiser) August 2008-January 2011

Christian Broadcasting Network, VA Beach, VA

Responded to inbound/outbound telephone requests for prayer, using biblical doctrine

Successfully provided crisis counseling for suicidal and abused callers - Resulting in company recognition

Productively increased financial support/renewal of partnership - Resulting in a promotion

Effectively provided prayer/biblical knowledge to CBN partners through Instant Messaging – CBN Web Chat

Chairside Assistant/Front Desk Receptionist June 2000 – November 2011

A & A Pro Dent Temps Dental, Hampton Roads/Williamsburg, VA

Demonstrated proficiencies in telephone and front-desk reception within a high-volume call environment while maintaining patient chart/records, and scheduling appointments

Successfully purged patient records collected on past due dental accounts

Efficiently assisted various Doctors of diverse dental specialties, assisting with chair-side dentistry procedures, processing X-Rays, and sterilizing instruments

Maintained patient confidentiality, while abiding by HIPPA (Health Insurance Portability and Accountability Act) and OSHA (Occupational Safety and Health Administration) standards

This includes Permanent Placement and Temporary assignments from 2000-2007 and 2011 (Doctors and procedures available upon request)

EDUCATION & TRAINING

Indie Business Network, Washington, D.C

Routine Business Growth Training Seminars for Handmade Entrepreneurs, (September 2020)

Regent University, Virginia Beach, VA

Bachelor of Arts, Christian Ministry, (December 2025)

Norfolk Technical Vocational Center, Norfolk, VA

Certificate of Completion, Dental Assisting I&II (June 2000)

Certification, Dental Radiation and Hygiene Safety (April 2000)

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