Customer Service Warehouse Worker
Resume:
Shelita Jones
Warehouse Worker
Dover, DE *****
adyk1i@r.postjobfree.com
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Machine Technician/Operator
W. L. Gore & Associates - Elkton, MD
January 2019 to February 2023
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
• Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
• Maintain medical records, technical library, or correspondence files.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• Developing specific goals and plans to prioritize, organize, and accomplish your work
• Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. Machine Operator
Johnson Controls, Inc / Yanfeng - Middletown, DE
August 2017 to August 2018
• Maintained a safe working environment
• Effectively collaborated with team leads
• Performed quality checks
• Safely monitored equipment
Clerical Warehouse Worker
Amazon - Middletown, DE
October 2015 to January 2016
• Use computers for various applications, such as database management or word processing.
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Create, maintain, and enter information into databases.
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Inspecting Equipment, Structures, or Material
• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Customer Service Representative
Sitel Group - Milford, DE
October 2014 to December 2015
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Production Associate
Amazon - Middletown, DE
June 2014 to August 2015
• Load and unload items from machines, conveyors, and conveyances.
• Operate machinery used in the production process, or assist machine operators.
• Place products in equipment or on work surfaces for further processing, inspecting, or wrapping.
• Examine products to verify conformance to quality standards.
• Start machines or equipment to begin production processes. Assistant Manager
Radio Shack - Smyrna, DE
November 2010 to August 2014
• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Inventory stock and reorder when inventory drops to a specified level.
• Instruct staff on how to handle difficult and complicated sales. Medical Secretary
AMS of Delaware
Education
Bachelor's degree in Information Technology
Strayer University-Virginia - Virginia
October 2019 to Present
High school diploma
Skills
• Data Collection (6 years)
• Medical Records (2 years)
• Manufacturing (10+ years)
• Word Processing (10+ years)
• Medical Scheduling (2 years)
• CGMP
• Mechanical Knowledge
• Computer literacy
• SAP Manufacturing (4 years)
• Microsoft Office (10+ years)
• Order Entry
• Medical Terminology (3 years)
• Quality Assurance (2 years)
• Customer service (10+ years)
• Assembly (4 years)
• Insurance Verification (2 years)
• Transcription (2 years)
• EMR Systems (2 years)
• Typing (10+ years)
• Medical Coding (2 years)
• Medical Billing
• ICD-9
• Clerical Experience
Certifications and Licenses
Driver's License
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