Customer Service Call Center
Resume:
Marina Howell
Columbus, OH
**************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Office administrator
COLUMBUS AUTO SHREDDING - Columbus, OH
June 2022 to Present
I keep records of 3 separate companies. Do pay roll, track, pay and invoice all incoming bills. Invoice shipments. Update quick books.
Assistant Manager
Dent Magic - Columbus, OH
May 2021 to Present
I track parts, invoices, work orders and inventory. I check in vehicles into our system. I conduct condition reports on vehicles and estimate repair costs.
Mobile Notary Public
Notaries Notebook LLC - Columbus, OH
April 2021 to Present
I am the owner of a mobile notary business.
I travel to where the customer is a notarize documents. Customer Service Representative
Copart, Inc - Columbus, OH
January 2021 to Present
I get quotes from shops and schedule dispatch. Take payments, take inbound and outbound calls for customers, adjusters and shops.
Client Service Coordinator 2
Manheim Auto Auctions - Grove City, OH
August 2019 to Present
I build relationships with clients, assign shop work and coordinate with shops to ensure vehicles are getting quality work and are ready for the sale. I also coordinate with our operations team and shop managers to ensure the process is smooth.
CR Writer
Manheim Auto Auctions - Grove City, OH
October 2018 to Present
Completing condition reports on vehicles, estimating costs and time repairs. Redemptions Coordinator
Manheim Auto Auctions - Grove City, OH
October 2018 to Present
I deal with repo agencies as well as the customer when they make an appointment to come redeem their vehicle. I fill out necessary paperwork and explain the process. Dealer services coordinator
Manheim Auto Auction - Grove City, OH
July 2017 to Present
I coordinate units coming in and get them ready for the sale. I make sure the shop work is completed and the customer is happy. I
The shop work includes mechanical work, body shop work, chip, pdr, keys, crs, photo, and detail. I have additional requests from buyers and sellers. I make sure units are stickered and they make sure they make it through the sale.
Lot operations coordinator 2
Manheim Auto Auctions - Grove City, OH
July 2016 to Present
I work as a lot operations coordinator that are not limited to working around in multiple departments. Mostly I hand redemption clients who's car was reposed and they are coming to get it. My duties are not limited to processing payments, thoroughly inspecting damages, clerk work, paperwork, logging and filing complaints.
Merchandise Handler
Eddie Bauer - Groveport, OH
March 2016 to Present
Responsibilities
I pick and pack clothes for retail and outlet stores. Accomplishments
I learned something new .
Skills Used
Fast pace, and mathematics.
Scale Master
COLUMBUS AUTO SHREDDING - Columbus, OH
January 2022 to May 2022
I weigh in vehicles, trucks and shipments. I keep daily logs and reports. Track shipments and materials. Shop Manager
Coughlin Automotive - Pataskala, OH
April 2018 to October 2018
Completing invoices, making schedules for employee's, supervising employee's, ensuring customer satisfaction. Meeting all requirements.
Crew Leader
Manheim Auto Auctions - Grove City, OH
July 2016 to July 2017
I'm a crew leader, I try my best to manage the people I have on my crew, we take care of the shops as well as run a lane through the auction . we work in various weather conditions, and still succeed at our job! Welder
Panacea Staffing - Columbus, OH
January 2016 to March 2016
Responsibilities
I weld tomato cages.
Accomplishments
I was a fast pace worker, I always had high numbers and good production. Skills Used
I learned a new skill, welding.
Merchandize Handler
Gap Inc
2015 to 2015
Cr Writer
Columbus Fair Auto Auction
2014 to 2015
Temp.
Staffing Solutions
2013 to 2014
Customer Service Agent
Teleperformance
2012 to 2013
Education
Diploma
Groveport Madison
High school diploma or GED
Skills
• Customer Service
• Typing
• As400
• Management
• Microsoft office
• Clarity
• Writing
• Call Center
• Customer Care
• Customer Support
• Microsoft Excel
• Social Media Marketing
• Communications
• Google docx (3 years)
• Email support (5 years)
• Desk services (5 years)
• Schedule Management (3 years)
• Microsoft Office (7 years)
• Time Management (5 years)
• Real Estate (1 year)
• Shipping & Receiving (2 years)
• Auto Estimating
• Delivery Driver Experience
• Welding
• Event Planning
• Administrative Experience
• Office Management
• Accounts Receivable
• Personal Assistant Experience
• Sales Experience
• English
• Property leasing
• Microsoft Word
• Automotive Repair
• Property Management
• Title processing (1 year)
• Cass (1 year)
• Dispatching (Less than 1 year)
• Microsoft Outlook
• Assistant Manager Experience
• Data Entry
• Payroll
• Assistant manager experience (1 year)
• QuickBooks
• Bookkeeping
• Human Resources
• Accounting
• Communication skills
• 10 key typing
• Writing skills
• Report writing
• Accounts Payable
• Clerical Experience
• Recruiting
• Phone Etiquette
Awards
Employee of the month
December 2017
I received employee of the month as a dealer account coordinator. Assessments
Customer Service Skills — Highly Proficient
October 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient
Retail Customer Service — Proficient
May 2019
Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Proficient
Supervisory Skills: Directing Others — Familiar
May 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: Familiar
Bartending — Familiar
May 2019
Understanding, pouring, and mixing drink orders.
Full results: Familiar
Social Media — Familiar
May 2019
Measures a candidate's ability to create content, communicate online, and build a brand's reputation. Full results: Familiar
Conscientiousness — Expert
November 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Expert
Night Auditor (Hotel) — Highly Proficient
November 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Working with MS Word documents (intermediate) — Proficient December 2018
Measures a candidate's knowledge of intermediate Microsoft Word techniques including the use of formatting, Track Changes, and Comments.
Full results: Proficient
Call center customer service — Highly Proficient
July 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Sales skills — Highly Proficient
July 2020
Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers.
Full results: Highly Proficient
Customer service fit — Highly Proficient
August 2020
Measures the traits that are important for success for customer service roles Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Recruiting — Proficient
August 2021
Managing the candidate sourcing and selection process Full results: Proficient
Work style: Conscientiousness — Highly Proficient
July 2020
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Highly Proficient
Supervisory skills: Motivating & assessing employees — Proficient March 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Administrative assistant/receptionist — Highly Proficient June 2020
Using basic scheduling and organizational skills in an office setting. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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