Customer Service Real Estate

Stephanie McConnell RESUME.

-A Well Rounded Customer Service & Sales EXPERT with Paralegal Experience. Breaux Bridge, LA 70517 **************@*****.*** 337-***-**** (best contact) Dear Hiring Manager,

I hope your day is going well. I also hope you’ll like my diverse job history. It makes me your perfect employee.

You will rest assured that I get the job done because my experience gives me the ‘know how’ to help all sorts of customers and to find solutions. You can depend on me because I am a reliable, diligent, and ethical worker. Your team and bottom line will benefit because I am a soft sell, natural closer and I typically excel in any sales environment.

I am looking for long term stable employment with good pay and benefits. I am happy as a worker bee or supervisor. I enjoy Customer Service because helping people makes me feel good. If you choose me as a supervisor, I like to use servant leadership to give my team help and tools to do great things. This resume is not exhaustive, some dates are estimated, and many jobs overlap. I tried to group by type of work in somewhat chronological order.

Sometimes it is confusing because when working as a REALTOR I sometimes refer to that time as

‘unemployed’ despite my continued work.

Thank you. Hope to hear from you soon!

Stephanie McConnell 337-***-****

Willing to relocate with assistance. Authorized to work in the USA as citizen. Work Experience

Licensed REALTOR 1995-2003 in California, 2001-2009 & 2015 to PRESENT in Louisiana Instructor/Tutor Mathnasium - Lafayette, LA The local store closed 4/2023-PRESENT Cashier Walmart- Lafayette/Breaux Bridge, LA approx. 11/2016-11/2019 Usually the ONLY cashier-front end overnight 2:00AM to 6:00AM, then transferred to Breaux Bridge. BARTENDER The Cajun Dome and Artisan Catering approx. 2007-2016 Mardi Gras Balls/Christmas parties/Special Events/Concerts/Basketball/Hockey/regular at Municipal Golf. McMillan’s Pub approx. 2008-2010

Call Center Representative

Cox Communications – Lafayette/Baton Rouge, LA 1/2012-2/2015 Customer Service/BILLING/Sales - Lafayette, LA, /Tech Support-Baton Rouge, LA. I ranked #6 in the Lafayette Call Center. COX closed Lafayette and I moved to Center of Excellence Baton Rouge and suffered a severe embolism and was hospitalized and ordered off work 1 month. I became severely anemic for an unknown reason.

Transcomm International – Customer Service for Comcast approx. 3/2008-6/2009 Cingular Wireless/ AT&T approx. 2003-2006

Paralegal/Legal Assistant Elmore & McConnell (my brother) - Lafayette, LA approx. 10/2009-7/2011 Stockstill Webre in Lafayette, LA. Temporary hire 1 month. 12/2011 Kantrow Spaht Weaver & Blitzer – Baton Rouge, LA approx. 1986-1988 SALES and Supervisory- Home Depot N Lafayette, LA Credit Captain, Sign Captain, RTV approx. 2008-2010 I frequently ranked #1 in District for unsecured Home Improvement loans, and ranked for Credit Sales. Marine Survival Instructor/ METS JIB Operator and Assistant –Safety Management Systems 2007-2009 As an Independent contractor I could not qualify to refinance a problematic construction loan and moved to another job to obtain employee status for the loan.

*Customer Service Call Center Cingular Wireless/AT&T Call Center Lafayette, LA approx. 2003-2006

? Answering Service Lafayette, LA, approximately 6 months. 2003 WalMart Vision Center New Iberia, LA Sell Glasses, stock, cashier and maintain Jan 2002-Dec 2002 REALTOR 6/1995 to 12/2009 and 2015-PRESENT

Alice Schofield Real Estate Inc 7/2020-PRESENT

Acadiana Metro Realty broker decided to change his business. 2020-7/2023 Keller Williams Lafayette, LA An unsuccessful match 1 year 2019? Van Eaton & Romero Lafayette, LA -production awards 2001-2009 & 2015-2018 Jon Douglas Co Studio City, CA & Upper Bel Air, CA (TOP 20 of 200+) 1995-2003 BARTENDER

Re$iduals Bar Studio City, CA 1993-1997

Zach’s Italian Café (next door) Studio City, CA 1988-1996 Education

LSU Baton Rouge, LA - Baton Rouge, LA Bachelor's degree in Speech/Theater B.A. Degree 1986 Lafayette High School – Lafayette, LA Graduated 1981 Center For Legal Studies-online. HALF PARALEGAL COURSE – A grade 1st half. Approx 2011 Skills

Bartending, Call Center Customer Service/Billing/Sales (5 years), Calendaring, Cashiering, Cold Calling, Credit Sales, Contracts, CRM Software, Decorating, Door Knocking, Evidence Gathering/Organizing, Google Sheets, Handywork, Help Desk, Improvement Loan Sales (unsecured #1 District repeatedly), Inside Sales, INSTRUCTOR Marine Survival, Instructor Math, Intake Interviewing, Inspection Scheduling and Oversight, Landlord and Leasing, Legal Drafting, Legal Research, Louisiana Legislature Research, Medical Records Requests and Organization, Merchandising, Microsoft Excel, Microsoft Outlook, Microsoft Power Point, Microsoft Windows, Microsoft Word, Multiple Computer Programs (10+ years), Negotiation (20+ years), Outside Sales, Paralegal (3 years), Payment Processing, Presentation Skills, Pricing Real Estate, Programming Cable and Wireless Account Products, Project Cost Estimates Real Estate Investing, Project Management, Real Estate Sales (Buyer and Seller 20+ years), Remodeling Real Estate, Renting Real Estate Management, Sales, Salesforce, Staging Real Estate, Swimming, Technical Support Cable/TV/Internet/Telephone/Wireless, Troubleshooting Cable Internet Telephone TV Wireless, Tutoring Math (2 years), Upselling, VALUATION Real Estate Comparative Market Analyses (20+ years), WestLaw( limited Legal research experience), LANGUAGES: ENGLISH-FLUENT, Spanish-Very Basic (10+ years), French-Very Basic.

Thank you! I hope to hear from you soon! References upon request. Stephanie McConnell

**************@*****.*** 337-***-****

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