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Customer Service Sales Associate

Location:
Litchfield Park, AZ
Salary:
65000
Posted:
July 29, 2023

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Resume:

**/**** - *******

**/**** - **/****

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**** - ****

EXPERIENCE

Sales Associate

Comparion Insurance Agency

Scottsdale, AZ / Hybrid Position

An umbrella company of Liberty Mutual Insurance providing multiple carrier companies for all client insuring, and portfolio needs. Assist in processing new business and finalizing sales and service transactions for client needs

Identify cross-selling opportunities for complex sources of profit, and contribute to the execution of a marketing plan

Meet daily, weekly, and monthly sales goals for new business sales, while completing follow-ups to maintain high retention levels and capitalize on cross-selling opportunities

Coordinate with other departments to ensure quality customer service and acted as the initial contact for addressing customer concerns, building strong relationships

Underwriter III

HomeLight Home Loans

Scottsdale, AZ / Remote Position

A real estate technology company that has products and services including an online platform for matching real-estate agencies with buyers and sellers that makes cash offers to buy houses and, connecting sellers with buyers willing to make quick cash offers.

Reviewed all purchase loan types using analytical skills, including HomeLight's trade-in and cash offer programs to create quick buying and selling transactions for clients

Utilized all-regs online investor guidelines for jumbo, Non-QM, conforming, and high-balance loans for all borrower types

Created and updated loan matrices for lender guideline differences on all program types, streamlining the loan review process by 20% Resolved customer complaints and provided exceptional customer service, enhancing customer satisfaction

Sr Mortgage Underwriter

VIP Mortgage

Scottsdale, AZ / Remote Position

Mortgage loan company providing options for clients with all loan qualifying loan types, such as Conventional, High-Balance, Down Payment Assistance, Jumbo, Non-QM, FHA, and VA loan types.

Performed credit, income, asset, and property analysis on loan files while following prescribed guidelines for multiple investors Underwrote Conventional,High-Balance, Jumbo, Non QM, FHA mortgage loans ensuring compliance with the secondary market investor loan quality standards

Well-versed in reading and calculating all types of complex tax returns and all complex self-employed income types

I was expected to make decisions independently finding ways to rework loans and issue loan approval

Worked in Encompass loan operating and processing system I had also completed my SAR training and passed the exam prior to being laid off

CERTIFICATION

Government Direct Endorsement

certification, Obtained

FHA / 2013

EDUCATION

General Studies

Shadow Mountain High School

E

q e

Krista A Boothe

Sales Associate

+1-602-***-**** adyk0r@r.postjobfree.com

http://linkedin.com/in/krista-boothe-02522b3a Litchfield Park 04/2020 - 11/2020

05/2018 - 04/2020

07/2017 - 05/2018

05/2009 - 03/2014

EXPERIENCE

Mortgage Underwriter II

LoanDepot

Scottsdale, AZ / Remote Position

Founded in 2010 by mortgage industry leader Anthony Hsieh, the company is focused on creating a straightforward mortgage experience that meets, and exceeds client expectations.

Underwrote residential mortgage loans ensuring regulation compliance with company and secondary market investor standards Calculated all types of income, including all complex self-employed income types, purchase contracts, including new construction contracts, while examining loan documentation for accuracy and completeness I was also responsible for meeting my quality, and production requirements, even ranking in the top one to two every month for quality, and production

Sr Mortgage Underwriter

Discover Financial

Phoenix, AZ / Remote Position

Specializing in all client financial needs including home equity loans in all 50 states.

Reviewed, analyzed, and approved home equity refinance loans while maintaining business standard turn times

Trained loan officers and new underwriting staff while maintaining quality standards, delivering better team productivity

I was also responsible for reviewing Trusts and approving or denying the Trust agreement

Responsible for creating Escrow calculators for taxes, and homeowners insurance policies

Mortgage Underwriter I

National Residential

Scottsdale, AZ / Remote Position

Specialized mortgage company a division of The Heartford, specializing in all complex mortgage types including Non-QM, Conventional, High-Balance, Jumbo, FHA, and VA loan types.

I was underwriting client, and employee mortgage loans adhering to investor guidelines housed within all-regs online system Completed assigned loans maintaining strict close of escrow timelines while maintaining set quality standards

I was also responsible for completing and approving Down Payment Assistance Loans in all states, but along with Jumbo, Conventional, High- Balance, and FHA loans

Sr Mortgage Underwriter

JP Morgan Chase

Phoenix, AZ / In Office

JPMorgan Chase is one of the oldest financial institutions in the United States meeting all clients financial needs in one place.

Ensured fair lending practices were followed, take and pass annual exams to ensure understanding of Chase overlay specific guidelines I was on the Jumbo loan, and Purchase loan speciality teams ensuring quality, and efficiency to meet close of escrow dates I was responsible for reviewing all income types including all complex self- employment types

I was then later promoted within the Chase mortgage division to a mortgage loan quality review analyst where I was responsible for reviewing closed and funded mortgage loans citing errors to employees as required



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