PATRICK CHIN

Director of IT - Principal Infrastructure Architect - Trainer - IT Auditor

425-***-****

adyk0l@r.postjobfree.com

Everett, WA

As a visionary and results-driven professional, my objective is to leverage my extensive experience and expertise in information technology (IT) to excel as a Director of IT. I aim to lead, train, and empower high-performing teams while implementing innovative technological strategies to drive organizational growth, enhance operational efficiency, and deliver exceptional user experiences. Through proactive leadership and collaboration, I strive to develop and execute transformative IT initiatives that align with the company's strategic objectives and position it as a technology leader in the industry. Ultimately, my goal is to foster a culture of continuous improvement, adaptability, and digital innovation, ensuring the organization remains at the forefront of technological advancements and achieves sustainable success in a rapidly evolving digital landscape.

EXPERIENCE

Director of IT, Principal Infrastructure Architect, IT Auditor, Trainer

TCB Enterprises, LLC

January 2001 - Present

Led and managed a highly productive and successful team of 200+ Tier 2 support analysts and lead engineers across four geographical locations by using ITIL framework.

Championed and fostered open communication, solution-oriented customer service, and user-first mentality.

Created and implemented a 5-year expansion plan as well as a 10-year long term globalization plan.

Manage departmental budget of over $250M YoY by cultivating and maintaining vendor relationships.

Championed and adopted compliance initiatives for healthcare clients.

Planned, implemented, and directed multi-state, enterprise-level disaster recovery and business continuity procedures, resulting in 100% business continuity in the event of disaster, saving over $50M in business costs over 5 years.

Researched, planned, and implemented performance metrics (MTTR, SLA, Aging limits, etc.) for reporting and process improvements, resulting in an increase of 75% in positive customer satisfaction surveys.

Spearheaded internal customer training and audit for IT and security issues to mitigate identified security risks, reducing exposure by 95% within 8 months and saving over $1.5M in mitigation expenditures.

Supported team of risk assessment and management administrative personnel by providing ongoing leadership and troubleshooting training and coaching, reducing overall risk of sensitive data exposure by 90%

Directed and implemented best practice and continuous improvement and feedback processes for end user systems upgrades to Windows 11, minimizing downtime for end users as well as reducing the system vulnerability through constant systems update verification and proactive troubleshooting.

Defined, strategized, incorporated, and standardized risk management practices and policies as well as standard operating procedures (SOP) and security policies for on-premises and on-cloud resources, streamlining support and troubleshooting processes, increasing system and application uptimes to 99.99%

Optimized and instituted Enterprise Cloud Migration strategy, resulting in an expedited project timeline of 33% time and cost savings.

Performed Enterprise Level Systems and Process Auditing, creating report and checklist for upper management, resulting in an overall increase of systems and network by 75% after implementation through continuous improvement and Training.

Senior IT Manager, Supply Chain Manager

A&I Manufacturing, Inc

April 2014 – December 2018

Finalized and implemented disaster recovery procedures in consultation with the IT Manager, ensuring completely optimized procedures and improved protocol across all departments and divisions.

Maintained local active directory environment to increase data security and reliability across the domain by 99%

Infuse ITIL processes, including the use of CMDB and performance metrics using ServiceNow Solutions for support processes, increasing customer satisfaction and team reliability on support issues by over 90%

Established and managed corporate mentoring program to increase exposure of corporate identity and brand in local schools and inmate rehabilitation programs.

Improved user experience by planning and implementing helpdesk system and triage processes for off-hour support, enabling 24-hour support for customers and clients.

Provided leadership for multiple projects and expansion plans, allowing for expansion to three additional locations.

Create and Administer end user training for new processes and procedures.

EDUCATION/CERTIFICATIONS

MBA in Organizational Management and Strategy Western Governors University, Everett, WA

Bachelor of Science in Information Technology University of Phoenix, Phoenix, AZ

Microsoft Certified Systems Engineer Microsoft

A+ Certification, Network+ Certification CompTIA

SKILLS/ACUMEN

Client Management

Client Requirements

Configuration Oversight

Critical Thinking

Data Migration

Deployment Coordination

Design Leadership

Design Specifications

Disaster Recovery Planning

Enterprise Server Design

Group Policy

Industry Best Practices

Infrastructure Architecture

Infrastructure Planning and Design

Infrastructure Solutions

Infrastructure Upgrades

Installation Management

Integration Planning

Microsoft Project

Network Infrastructure Support

Preventative Maintenance

Solution Development

Solution Implementation

Systems Engineering

Systems Implementations

Systems Simulation

Technical Architecture

Technical Specifications

Training Junior Team Members

Virtualization Coordination

Windows Servers

LANGUAGES

English – Fluent.

Malay – Bilingual

Chinese (Mandarin) – Conversational

Contact this candidate