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Food Preparation Customer Service

Location:
Granbury, TX
Posted:
July 29, 2023

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Resume:

KIMBERLY LIGHTFOOT

SKILLS

• Calculations and Measurements

• Critical Thinking

• Proper Food Temperatures

• Operations Management

• Dish Preparation

• Mixing Dishes

• Chef Assistance

• Kitchen Sanitization

• Performance Improvement

• Attentive to Detail

• Formula Mixing

• Cutting Techniques

• Disciplinary Action

• Safe Food Handling Procedures

• Kitchen Sanitation Management

• Kitchen Equipment Operation

• Ingredient Restocking

• Pizza Making

• Effective Planner

• Hospitality Service Expertise

• Garnishing and Plating

• Preservation Methods

• Developing Menus

• Purchasing and Receiving

• Plates Presentation

• Station Preparation

• Billing and Payment Processing

• Food Preparation and Safety

• Food Plating and Presentation

• Portion and Cost Control

• OSHA Regulations Knowledge

• Operation and Control

• Sandwich Preparation

• Menu Marketing Expertise

• Ethnic Cooking

• Product Rotations

• Chopping Vegetables

• Food Handlers Certification

• Safety and Sanitation Standards

Hardworking and enthusiastic trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in recipe management and development. Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit. Detail-oriented professional with background creating delicious dishes. Dedicated to delivering highest quality customer service. Expert at succeeding in high pressure environments while remaining calm. Safety-minded when carefully following food handling regulations and procedures. Energetic with passion for food and commitment to providing customers with exceptional culinary experiences. Focuses on using fresh ingredients to create flavorful dishes appealing to different palates. Team player offers clear communication and problem-solving. Attentive with wide-ranging culinary experience in various settings. Produces quality meals while adhering to safety and sanitation guidelines. Possesses excellent organization and time management skills for smooth kitchen operation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full- time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and enthusiastic trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. WORK HISTORY

June 2023 - July 2023

Cook Mary's Brazos Cafe, Granbury, TX

Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.

Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Prepared food items in compliance with recipes and portioning control guidelines.

Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

CONTACT

Granbury, Texas 76048

682-***-****

adyk0i@r.postjobfree.com

• Cooking and Baking

• Dessert Preparation

• Timely Food Delivery

• Cleaning and Organization

• Bulk Food Preparation

• Injury Avoidance

• Ingredient Inspection

• Servsafe Certified

• Sauce Preparation

• New Recipe Creation

• Facility Policies and Procedures

• Hot and Cold Foods

• Grill and Broiler Operation

• Health Codes Understanding

• Hospitality Management

• Condiment Refilling

• Production Line Management

• Food Presentation Talent

• Menu Planning

• Food Spoilage Prevention

• Food Rotation

• Proper Food Storage

• POS Transactions

• Quality Assurance and Control

• New Hire Training

• Institutional and Batch Cooking

• Order Delivery Practices

• Staff Meetings April 2023 - June 2023

Cook Broadway Express, Granbury, TX

Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Seasoned and cooked food according to recipes or personal judgment and experience.

Communicated closely with servers to fully understand special orders for customers.

Maintained well-stocked stations with supplies and spices for maximum productivity.

Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Kept kitchen clean and organized by performing daily maintenance tasks.

• Managed opening and closing shift kitchen tasks. Restocked inventory and ingredient items to maintain optimal kitchen efficiency.

Prepared and served various food items in fast-paced [Type] environment.

Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.

Measured and mixed ingredients according to precise recipes for best results.

Measured, weighed and mixed appropriate ingredients according to recipe directions.

• Adjusted recipes based on ingredient availability or customer request. Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.

Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Prepared food items in compliance with recipes and portioning control guidelines.

Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Seasoned and cooked food according to recipes or personal judgment and experience.

Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Maintained well-stocked stations with supplies and spices for maximum productivity.

Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

• Tasted, smelled, and pierced food with fork to verify sufficient cooking.

• Maintained food safety and sanitation standards. Kept kitchen clean and organized by performing daily maintenance tasks.

Followed strict standards for food handling and safety, minimizing risks to customers.

• Managed opening and closing shift kitchen tasks. Restocked inventory and ingredient items to maintain optimal kitchen efficiency.

• Monitored food quality and presentation to maintain high standards. July 2016 - February 2017

Packer Associate Amazon, Haslet, TX

February 2008 - September 2014

Custmer Service Manager Walmart, Granbury, TX

Prepared and served various food items in fast-paced [Type] environment.

• Coordinated checklists to keep kitchen clean, stocked and sanitary. Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.

Measured, weighed and mixed appropriate ingredients according to recipe directions.

• Trained and supervised cooking staff to expertly meet daily needs. Proved successful working within tight deadlines and a fast-paced environment.

Collaborated with team members to achieve daily goals and meet company objectives.

• Completed daily orders with expert picking and packing of shipments. Maintained neat and organized work area to safeguard items and comply with cleanliness standards.

Protected materials for transport by correctly packaging products in boxes and crates.

Inspected items to identify discrepancies and damages and reported to supervisor.

Monitored outgoing packages for proper labels and accurate address information.

Complied with safety, health, and environmental regulations as prescribed by law.

• Assembled boxes, cartons and containers to package items.

• Placed items into bags, boxes or other containers.

• Loaded items onto conveyor belts and pallets.

• Labeled containers, container tags or products.

• Sealed containers and packages with glue, tape or other materials.

• Counted items to verify accuracy of orders.

• Loaded and unloaded items from production line.

• Utilized adhesive labels and other materials to package items.

• Secured items for storage or shipment.

• Packaged fragile items with cushioning material.

• Operated shrink wrap, banding and other wrapping machines.

• Resolved customer complaints in professional and timely manner. Hired, trained and supervised team of service staff members to meet business goals.

Developed and maintained positive relationships with customers to build rapport and trust.

Met with customers to discuss service needs and offer available solutions.

Monitored service staff performance and provided feedback for improvement.

Maintained records of service transactions and customer feedback for future reference.

Met with customers to discuss service needs and develop effective and practical solutions.

• Developed customer loyalty programs to increase customer satisfaction. Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Evaluated employee performance and conveyed constructive feedback to improve skills.

January 2002 - May 2008

Office Manager Apache Towing, Fort Worth, TX

Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Defined clear targets and objectives and communicated to other team members.

• Maintained computer and physical filing systems. Created, maintained and updated filing systems for paper and electronic documents.

Updated reports, managed accounts, and generated reports for company database.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Managed office operations while scheduling appointments for department managers.

Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Developed and maintained successful relationships with vendors, suppliers and contractors.

Coached new hires on company processes while managing employees to achieve maximum production.

Controlled finances to lower costs and keep business operating within budget.

Managed compliance to keep organization operating within legal and regulatory guidelines.

Reported to senior management on organizational performance and progress toward goals.

Improved safety procedures to promote employee well-being and safety and protect company from potential liability.

Evaluated employee records and productivity and submitted evaluation reports.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Assisted in organizing and overseeing assignments to drive operational excellence.

Established team priorities, maintained schedules and monitored performance.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Defined clear targets and objectives and communicated to other team members.

Successfully managed budgets and allocated resources to maximize productivity and profitability.

Identified and communicated customer needs to supply chain capacity and quality teams.

Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

April 2002 - April 2008

Cashier, Cook Texan Triangle, Granbury, TX

January 1988 - April 2001

Controlled resources and assets for department activities to comply with industry standards and government regulations.

Leveraged data and analytics to make informed decisions and drive business improvements.

Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Greeted customers entering store and responded promptly to customer needs.

• Built relationships with customers to encourage repeat business. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Worked flexible schedule and extra shifts to meet business needs.

• Welcomed customers and helped determine their needs. Helped customers complete purchases, locate items, and join reward programs.

• Restocked and organized merchandise in front lanes. Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Stocked, tagged and displayed merchandise as required. Assisted customers with returns, refunds and resolving transaction issues.

Answered questions about store policies and addressed customer concerns.

Worked closely with shift manager to solve problems and handle customer concerns.

Addressed customer needs and made product recommendations to increase sales.

• Tallied cash drawer at beginning and end of each work shift. Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.

Prepared food items in compliance with recipes and portioning control guidelines.

Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Maintained well-stocked stations with supplies and spices for maximum productivity.

Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

Seasoned and cooked food according to recipes or personal judgment and experience.

• Tasted, smelled, and pierced food with fork to verify sufficient cooking. Developed relationships with local suppliers to obtain freshest ingredients available.

Secretary Cantwel Sand And Gravel, Mabank, TX

• Answered multi-line phone system and enthusiastically greeted callers.

• Scheduled appointments and conducted follow-up calls to clients.

• Maintained daily report documents, memos and invoices. Maintained office supplies inventory by checking stock and ordering new supplies.

Provided clerical support to company employees by copying, faxing, and filing documents.

Entered data into system and updated customer contacts with information to keep records current.

Created and updated records and files to maintain document compliance.

Responded to emails and other correspondence to facilitate communication and enhance business processes.

Handled daily scheduling tasks and provided administrative support for entire department.

• Maintained electronic filing systems and categorized documents. Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Drafted agendas, recorded minutes and generated documents to facilitate meetings.

Recorded and tracked operational expenses to identify and eliminate wasteful spending.

Offered technical support and troubleshot issues to enhance office productivity.

Composed inter-office correspondence and provided product and service information to customers.

• Screened visitors and issued badges to maintain safety and security. Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

• Managed filing system, entered data and completed other clerical tasks.

• Assisted coworkers and staff members with special tasks on daily basis. Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

EDUCATION

May 1994

No Degree Criminal Justice

Trinity Valley Community College, Athens, TX



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