Customer Service Audio Visual
Resume:
Andre Brown
Brooksville, FL.34602
Insight Global/Tampa November 2021 – Presently
Onsight AV Project Engineer/Manager, reporting to USF Tampa, FL
Perform basic installation task for audio-visual projects new and existing.
Design, specify, and manage installation of integrated audio-visual systems.
Assist project management team on design and infrastructure requirements, surveys, and customer interviews of new and pre-existing installations on campus.
Managing multiple projects while supporting and maintaining new and current equipment on multiple campuses
Serve as a technical consultant to the AV team support and maintain all aspects of conferencing rooms and labs.
Communicate with campus IT departments for networking to obtain IP addresses and other requirements.
Provide the IT inventory team with equipment specs and locations, move equipment from storage to installation sites and assist with proper disposal of obsolete equipment.
Participate in staff meetings via zoom and Microsoft teams to assure all members are on task for established deadlines and budget goals.
AVI-SPL/Tampa April 2021 – November 2021
Onsite Support Technician, reporting to PWC in Tampa, FL
limiter echo cancellation
Maintain and support all aspects of conferencing rooms on-site as well as virtual platforms, WebEx, Zoom and Microsoft teams to name a few, as well as equipment upkeep, firmware deployments and service contractual work for site operations.
Conference room equipment knowledge, wireless presentation using Clickshare over the network and VTC system and sharing content within a live meeting during the meeting or local in room setup.
Proficient in the following: audio mixers, rack systems, speakers, Christie, Barco, RCA, 4K-8K projectors, computer software imagery, 3-D monitors, projection screens, motorized projection lifts, Crestron touch panels, cameras, Polycom and Sony video teleconferencing equipment, cameras, desktop VTC units (Crestron XIO and Cisco series, Tesira, Biamp, Symphony), and more
Work directly with clients and to deliver a high-quality product and exceptional customer service experience.
Mission Critical Solutions (MCS) October 2020 – April 2021
Audio Visual Project Manager / Commissioner
Managing Multi projects from labor hours to budgeting the job from start to finish
Working along-side installers and programmers as well as working with the client to reach a final and a successful experience.
Strive to meet a plus on the budget from man hours to unexpected expenses etc.
Field setting, testing and balancing systems via a VTC, DSP, Mic, Amp compressors limiter echo cancellation.
When commissioning a system, placement and the client usage are all major factors in completing.
Waveguide / MetLife September 2018 – October 2020
Lead Analyst Multimedia Operations Global Infrastructure & Technology
Maintain and support all aspects of conferencing rooms on-site as well as virtual platforms, WebEx, Zoom and Microsoft teams to name a few, as well as equipment upkeep, firmware deployments and service contractual work for site operations.
Training staff on use of equipment and writing procedures for better use; also acting as support for our client’s welfare and input on new installs and renovations via outside contractors and service contracts etc.
Uploading and testing of firmware testing throughout multiple sites of deployment system infrastructure, Deploy AV, Crestron Fusion, Crestron toolbox, Biamp systems live production, digital mix boards and network recording gear for live upload streaming and pre-stream and to edit during uploading.
Conference room equipment knowledge, wireless presentation using Clickshare over the network and VTC system and sharing content within a live meeting during the meeting or local in room setup.
AVI-SPL August 2015 - September 2018
Audio Visual Installer
Install and service audio visual systems used in collegiate settings, churches, and other organizations.
Proficient in the following: audio mixers, rack systems, speakers, Christie, Barco, RCA, 4K-8K projectors, computer software imagery, 3-D monitors, projection screens, motorized projection lifts, Crestron touch panels, cameras, Polycom and Sony video teleconferencing equipment, cameras, desktop VTC units (Crestron and Cisco series), and more
Train clients on utilization of equipment and service facilities as necessary
Citi Bank, Onsite Support Technician
Service contractual work for site operations. Maintain, support, and update all aspects of conference rooms.
Upkeep and support of live VCT and Town Hall meeting platforms on and off site.
Work directly with clients and deliver a high-quality product and exceptional customer service experience.
Planning upcoming calendar events with onsite direct reports, hiring outside vendors to ensure meeting success.
BCI August 2014 - August 2015
Audio Visuals Installer
Install and service audio visual systems used in restaurants and government facilities.
Work directly with clients and general contractors to deliver a high-quality product and exceptional customer service experience.
Techno Media Solutions May 2012 – August 2014
Audio Visual Technician/Installer
Install and service audio visual systems used in theme parks (Universal & Disney), restaurants, hotels (Hard Rock) and various other areas.
Work directly with clients and general contractors to deliver a high-quality product and exceptional customer service experience.
Designed, installed, and operated the sound production facilities at Techno Media
Proficient in the following: audio mixers, rack systems, speakers, Christie, Barco, RCA, 4K-8K projectors, computer software imagery, 3-D monitors, projection screens, motorized projection lifts, Crestron touch panels, cameras, Polycom and Sony video teleconferencing equipment, cameras, desktop VTC units (Crestron and Cisco series), and more
Train clients on utilization of equipment and service facilities, as necessary
The Florida Aquarium September 2005 – May 2012
Audio Visual Systems Engineer
Began in 2005 as Life Support Operator and promoted to Audio Visual Systems Engineer in early 2007.
Responsible for the design, installation, and maintenance of all audio-visual systems in the aquarium as well as Crestron lighting system
Other daily duties include Ocean Technologies System for daily dive shows.
Worked with CEO for Board of Directors meetings to include power point editing, microphones, and projectors.
Supported evening events in basic audio-visual setup as well as Walk Thru Magic fog screens which provide on average $25,000 worth of add-on sales per year.
Worked with marketing to develop light shows using WOW Lights for holiday marketing promotions.
Upgraded and installed monitors throughout exhibit pathway.
Solely responsible to work with news satellite trucks and production crews for any live broadcasts and television specials including National Geographic
In addition to daily duties, using sound production through my in-home studio have recorded, edited, and produced queuing line audio, Explore A Shore announcement and internal welcome and exit announcements. Equipment used in daily operation includes Christie Projectors, Shure, Middle Atlantic Rack systems, OTS dive communication and Crestron.
CERTIFICATIONS:
Cyber Security Awareness Certificate, 2018
PCI Compliance Certification, 2018
Dante Certification Level 1, 2017
Dante Certification Level 2, 2017
Micro flex Wireless Technical Certification, 2017
Shure Micro flex Advance Certification, 2017
Shure System On Software Certification, 2017
SCTP HW – SMART Certified Technical Professional, 2016
SMART Document Camera 450 Sales Certificate, 2016
Foundations of Crestron Programming, 2016
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