Customer Service Class A
Resume:
Choyou Gardner
Hattiesburg, MS *****
******.*******@*****.***
A multi-faceted professional with a vast amount of experience in the transportation, administrative and management fields. Highly skilled in customer relations, customer service, personnel management, decision making and time management.
Authorized to work in the US for any employer
Work Experience
Pastor
United House of Prayer for All People - Hattiesburg, MS September 2022 to Present
• Direct efforts to rehabilitate the reputation of the United House of Prayer For All People in the community.
• Plan and lead special events such as fundraisers, weekly youth services and community outreach
• Teach, train and counsel congregation members in the work of the church and the Bible
• Manage the maintenance and upkeep of the building and the property
• Work in team environment to help plan and organize fundraising opportunities and community outreach events
CDL Class A Driver
Pink Ribbon Carriers LLC - Winston-Salem, NC
July 2022 to February 2023
• Performed daily pre-trip and post-trip inspections on truck and trailer before and after each trip
• Safely maneuvered tractor-trailer for the safe loading and unloading of agricultural freight
• Accurately managed and maintained paper logs to ensure hours of service (HOS) were in accordance with Federal, State and local regulations
• Completed all required freight documentation and submitted to proper personnel for payment of deliveries
Associate Pastor
United House of Prayer for All People - Raleigh, NC August 2019 to September 2022
• Assisted in the creation and organization of multiple fellowship opportunities within the church
• Organized a committee to motivate member attendance and participation in church services
• Preached and taught the Bible 3-4 times per month
• Oversaw the Elder Board, which consisted of senior and junior ministers of the church
• Led worship and provided music for church services as requested by church leadership
• Worked in team environments to help plan and organize fundraising opportunities and community outreach events
Logistics Manager
LSN Transportation LLC - Raleigh, NC
January 2022 to August 2022
• Worked diligently with recruiters to search, find, screen and interview potential candidates for driving positions
• Communicated with the necessary parties on any issues that arose during the transport of freight
• Managed driver performance indicators to ensure drivers were complying with DOT regulations, as well providing on time service
• Effectively planned weekly routes to ensure drivers maximized earning potential
• Worked closely with drivers to provide consistent home time and provide excellent service to the customer
• Received all freight documentation from drivers and submitted for payment in a timely manner
• Received and screened all freight documentation for completion and submitted for payment CDL Class A Driver
Carolina Corporate Solutions - Raleigh, NC
October 2020 to January 2022
• Thoroughly performed daily pre/post-trip inspections on tractor and trailer in accordance with DOT regulations
• Searched load boards for available loads and self-dispatched
• Negotiated rates and secured loads with brokers/dispatchers
• Scheduled load pick-ups and drop-offs with shippers and customers
• Coordinated trips in order to achieve maximum profit
• Safely transported freight from shipper to receiver in timely manner Owner/Operator
Career Transporting Inc - Lewiston, NC
August 2019 to October 2020
• Thoroughly performed daily pre/post-trip inspections on tractor and trailer in accordance with DOT regulations
• Properly secured cargo in accordance to Federal regulations
• Delivered freight from shipper to customers throughout the eastern, and southeastern US in accordance with company procedures, safety protocols, DOT regulations, and local traffic laws
• Provided excellent customer service to all shippers and customers
• Maintained vehicle logs, and all freight documentation in accordance with federal DOT regulations
• Properly tarped and untarped cargo when necessary OTR Truck Driver
Strauss Brands - Franklin, WI
December 2018 to August 2019
• Performed daily safety inspections of tractor-trailer before, during and after trips
• Delivered shipments to customers throughout all 48 states, averaging over 600 safe miles per day
• Effectively planned routes which enabled me to consistently make delivers on-time or ahead of schedule
• Interacted with customers and vendors in a friendly manner
• Reported all inaccuracies, irregularities and damages of freight to the appropriate persons
• Accurately maintained and submitted daily mileage log with trip sheet, fuel, maintenance and delivery documentation
Local CDL Class A Flatbed Driver
NFI Industries - Moncure, NC
January 2017 to December 2018
• Thoroughly performed daily pre/post-trip inspections on tractor and trailer in accordance with DOT regulations
• Operated 12-speed automatic 18-wheel tractor-trailer combination vehicle in effective and safe manner
• Safely transported freight from shipper to receiver via 48' conestoga flatbed, and 53' dry van trailer
• Used electronic logs to properly document daily vehicle and safety inspections, as well as other on- duty/off-duty tasks
• Trained new drivers on the proper operation of truck and equipment and on proper routes for deliveries OTR Flatbed Truck Driver
McElroy Truck Lines - Cuba, AL
August 2015 to January 2017
• Thoroughly performed daily pre/post-trip inspections on tractor and trailer in accordance with DOT regulations
• Safely operated 10-speed manual 18-wheel tractor-trailer combination vehicles
• Properly secured freight up to 50,000 lbs on a flatbed trailer with straps, chains, and other securing equipment in accordance with Federal regulations
• Properly maneuvered truck into loading and unloading positions for the most efficient loading/ unloading of freight
• Read maps and followed written/verbal geographic directions to transport freight from origin to destination in a safe and timely manner
• Obtained and maintained proper delivery authorization and pickup documentation
• Coupled and uncoupled trailers to/from the tractor in a safe and effective manner
• Tarped and untarped freight before and after shipment
• Utilized electronic logs to document and maintain daily vehicle and safety inspections as well as Hours of Service (HOS)
Administrative Assistant
City of Greenville - Greenville, NC
November 2010 to September 2014
• Provided administrative support to Director of Financial Services and departmental personnel to ensure operations are maintained in an effective, up-to-date and accurate manner
• Maintained supply inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
• Contributed to team effort by accomplishing related results as needed
• Maintained Finance Director's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel
• Welcomed guests and customers by greeting them, in person or on the telephone; answering or directing inquiries
• Managed the day-to-day operations of the office
• Prepared and edited correspondence, reports and presentations
• Updated City of Greenville, Financial Services website through use of Sharepoint
• Maintained general files for the department
• Scheduled all travel arrangements for departmental personnel
• Designed and drafted the Comprehensive Annual Financial Report and the Biennial budget documents for the City of Greenville
• Drafted the Capital Improvement Program document
• Coordinated the budget preparation process with all City departments Aircraft Records Specialist
Presidential Airways - Moyock, NC
May 2010 to August 2010
• Received flight and maintenance data via email and entered into computerized maintenance tracking system.
• Maintained clear and concise aircraft records for three fleet type aircraft in accordance with Federal Aviation Administration regulations.
• Maintained the filing system of aircraft maintenance records.
• Prepared maintenance and inspection future forecast reports and distributed to offsite maintenance managers.
Logs and Records Supervisor
United States Navy - Lemoore, CA
November 2008 to December 2009
• Supervised the work of logs and records personnel to ensure the adherence to quality of work, standards, deadlines and proper procedures.
• Provided subordinates with guidance in handling difficult or complex problems concerning records maintenance.
• Analyzed company's processes and implemented departmental policies, procedures and standards to improve administrative operations.
• Efficiently managed and trained all levels of personnel in the operations and functions of administrative procedures.
• Organized the daily workload for subordinates, which contributed to the timely and successful completion of all departmental tasks.
Assistant Logs and Records Supervisor
United States Navy - Norfolk, VA
July 2005 to October 2008
• Resolved customer complaints and answered customers' questions regarding departmental policies and procedures.
• Evaluated employees' job performance, conformance to regulations and recommended appropriate personnel action.
• Discussed job performance with employees to identify problems and to come up with solutions in resolving performance issues.
• Oversaw departmental on-the-job training program to ensure the quality was sufficient in providing subordinates with knowledge to maintain and improve job skills.
• Provided leadership, instruction, and supervision to 20 personnel resulting in a 40% increase in personnel promotion.
Education
Vocational Training in CDL Class A
Miller-Motte College - Greenville, NC
June 2015 to July 2015
High school or equivalent
North Pitt High School - Bethel, NC
August 1995 to May 1999
Commercial Driver's License (CDL)
Class A
Expires: June 2020
State: NC
Skills
• CDL A (8 years)
• Customer service (10+ years)
• Microsoft Office (10+ years)
• Office management (10+ years)
• Management (10+ years)
• Time management (10+ years)
• Commercial Driving
• Tractor-Trailer
• Transportation Management
• Commercial Vehicle Experience
• Flatbed
• Financial Services
• Driving
Military Service
Branch: US Navy
Service Country: United States
Rank: E6
July 1999 to December 2009
Certifications and Licenses
CDL Class A
June 2025
Air Brakes
Present
Class A CDL
Double/Triple Endorsement
June 2025
Assessments
Interstate Truck Driving — Expert
October 2020
Regulations and safe driving practices for long-distance trucking Full results: Expert
Customer service — Proficient
January 2023
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
January 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
January 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Scheduling — Expert
January 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Expert
Delivery driver — Expert
January 2023
Interpreting instructions or signs and solving problems Full results: Expert
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