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Customer Service Key Account

Location:
Nashville, TN
Posted:
July 27, 2023

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Resume:

* * * * * I V E O A K R D • N A S H V I L L E, T N • 3 7210

P H ONE 5 6 1 - 268- 6 4 0 7 • E - M A I L S E R G I O J C 8 5 8 @G M A I L . C OM S E RGIO J C H A V E Z

SUMMARY OF QUALIFICATIONS

Management professional with over 30 years of experience simultaneously integrating skills in Construction along with Security Electronics. Effectively manage and develop comprehensive Construction Supervisor management strategies and plans leveraging background in Security Electronics. and proven Security Electronic Project management methodologies to deliver successful projects, vision and strong results.

PROFESSIONAL EXPERIENCE

2021-2022 O’Hanlon Painting Nashville, TN

New Construction Supervisor

Manage sub-contractors by locating, evaluating, and selecting sub- contractor, monitoring and controlling performance.

Meets operational standards by contributing construction information to strategic plans and reviews; implementing production, productivity, quality, and customer -service standards,

Assess and resolve problems in a timely and efficient manner.

Contributes to identifying construction management improvements.

Accomplish construction project results by defining project purpose and scope; calculating and allocating required resources.

Establish standards and protocol.

Evaluate and implement change orders.

Resolve design problems.

Conduct inspection at critical phases.

Generate weekly invoices on EPOs.

Collaborate and assist other supervisors when needed. 2018-2021 Point Blank Enterprises, Inc Pompano, FL ATG Surveillance Sales Representative

Increased sales to half a million with proposals up to 25 million within 3.5 years.

Initiated the research, design and development of new solutions to the market.

Marketed and branded new products nationwide and collaborated with Regional Representatives in promoting company brand.

Conducts presentations/demonstrations of covert surveillance systems to Federal, State and Local Law Enforcement Agencies.

Select and manage distributors to promote covert surveillance systems in defined territory.

Maintain working knowledge of competitor products, markets in the defined territory and develop strategic market plan.

Responsible for Company product samples and inventory.

Maintain database of status with Distributors, End Users and potential customers as well as continuing to build on those relationships.

Provide Company management with information that will promote sales growth such as annual sales plan.

2015- 2018 Bosch Security Systems Lancaster, PA

District Sales Manager for S. Florida

Created and expanded customer base by introducing IT Companies to Security Companies and Integrators to Distributors.

Increased this customer base by 200% over a 2 year period.

Scheduled visits with National Accounts and Integrators, both with full engineering capabilities as well as those with limited engineering resources, to introduce new Bosch products, its features and its benefits.

Exhibited sales presentations of new products and reviewed competitor’s products with a view toward product and gross margin goals.

Fostered a robust sustainable network of buyers with an unwavering commitment to customer service.

Increased second year sales over initial startup sales by 8% despite dominant competitor advantages such as existing market branding and long standing trained professional staff. Projected sales increase for fiscal 2018 of 15%.

2012 - 2015 CEO of Ideal Security Technologies Lake Worth, FL Electronic Security Systems Representative

Representing Security Manufactures for Latin America and the Caribbean such as, Winsted, i3 International, Siedle Communication, AXTON, Protect/Sorhea, ViewZ, ISN and Bytwise.

Initiated sales exceeding $250,000.00 per projects.

Designing Security Consoles for Dealers, Distributors and End Users.

International travel for customer and survey visits.

Power Points and training via webinars.

2010 - 2012 Protection One Boynton Beach, FL

Senior Commercial Consultant

Representing a National Security company for the Palm Beach County.

Designing systems, negotiating prices, offering monthly services for fire and burglary monitoring for the end user.

1997 - 2010 Coaxial Systems Associates Jupiter, FL Electronic Security Systems Representative

Increased product line sales from $250 K to 1 million. Consistently averaging and exceeding set goals.

Developed, introduced and launched successful new products, which increased annual sales by 20%.

Collaborated with dealers, national accounts, end-users, and the sales force to define new product requirements and work with product development to document and design these requirements in product specifications.

Determine sales forecasts for proposed new products and justify new product development investments through specifications.

Review product pricing and gross margin goals for existing products annually and establish new product pricing.

Analyze competitive product offerings in terms of features and benefits as well as price points.

Prepare and exhibit sales presentations of products at trade shows and attend trade shows to review competitors’ products.

Conduct new product training for the sales force and dealer network including providing test units to region managers and key dealers for use in demonstrations.

Coordinated telemarketing and marketing management in conducting market research to determine target markets for the key account and conveyed this information to key account.

Distributed key account sales reports to region managers and senior staff and reviewed sales goals with region managers via telephone conferences.

Acted as a liaison for all issues and represent the team in discussions with senior management on the account status.

Provide customer service in all aspects from quotes to problem resolutions.

1990-1997

Sergio’s Painting and Drywall, LLC Lake Worth, FL

Owner

Successfully managed multiple crews on large scale residential and commercial construction projects.

Collaborated with other team members to meet strict project completion deadlines.

Prepared all estimates, bids, invoices, change orders and contracts.

Coordinated and maintained a thorough inventory of equipment and supplies.

Inspect work sites to measure dimensions and estimate materials for each job.

Effective problem solving of field issues when arise.

Maintain level of quality and customer satisfaction.

Processed end of year 1099’s ensuring accuracy and on time filings. COMPUTER SKILLS

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Maximizer, Visio and CADD

EDUCATION AND CERTIFICATIONS

1990 - 1991 New England Technical School WPB, Fl

Specialized in CADD

CERTIFICATIONS

Bosch BVMS

Siedle Communication

Winsted Furniture

IFS IP

BASA/FASA

Fire Tide

Fluid Mesh

ComNet

AXIS

Optellios



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