Customer Service High School

Melina Dees

** ****** ** ********, ** ***** 251-***-**** **********@*****.***

Work Experience

United States Postal Service

Clerk October 2012 – 2015

Maintain 100% shopped in customer service.

In charge of locating miss delivered parcels that would have cost the company over $10,000

In charge of training all newly appointed clerks associate in the proper way of handling and distributing mail

United States Postal Service, Millry

Postmaster October 2015 – April 2021

Maintained postal operations to upwards of 10,000 customers.

In charge of managing 13 employees for daily operations

In charge of payroll for 13 employees in excess of $500,000

United States Postal Service, Satsuma AL

Postmaster April 2021 – Current

Managed 11 employees in a medium sized Post Office

Implemented new rules in regard to safety and welfare of employees while continuing to follow current postal policy and SOP’s

Established new delivery methods in support of keeping cost’s as low as possible for the United States Postal Service

Education

Fruitdale High School, 1994

University of Mobile 1996

Additional Skills

Worked in IVES scheduling, Created spread sheets, Leadership

Time management, Team building, Negotiation with Labor and Union

Hazmat Certified 2019 – Exp. 2021 due to COVID restrictions to complete recertification

References

Jarrod Ward – Postmaster – 334-***-****

Chris Farlow-Manager Operations Integration- 727-***-****

Anna Dillingham- Postmaster- 256-***-****

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