Customer Service Medical Assistant
Resume:
Nivea Ramos
Tampa, FL *****
adyjwq@r.postjobfree.com
Experienced Assistant Manager Professional with strong leadership and relationship-building skills. Highly enthusiastic customer service professional with 15 years client interface experience. Customer-focused Retail Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Personable and responsible cashier with 15 years in retail and customer service. Solid team player with upbeat, positive attitude.
Results-driven in management, personable and responsible Cashier with 20 years in retail and customer service.
Solid team player with upbeat, positive attitude, with proven ability to establish rapport with clients. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
HIGHLIGHTS:
Exceptional customer service
MS Office proficient
Bilingual in [Spanish]
Sales expertise
International funds transfer process expertise
Risk management evaluation background
Inventory management background
Debt and credit management
International finance knowledge
Cash dispenser operation
Currency and coin counter
Safe and vault operation
Reliable
Friendly
Energetic
Team player
Strong work ethic
Authorized to work in the US for any employer
Work Experience
Medical Assistant
Endocrinology and Diabetes Care - Tampa, FL
June 2014 to Present
1. Answer heavy phone calls
2. Take patients vitals
3. Check in & out patients using E-Clinical EMR Software. 4. Request Referrals and Check Insurance using Various Software and websites including Availity Web Portal to Kepro etc.
5. Medication Prior Authorization using Cover My Meds. 6. Triage
7. Inject Insulin injections
Center Manager
Ace Cash Express
2006 to 2012
Establish and maintain excellent customer service with every existing and potential customer. Work involves but is not limited to: overseeing operation of the center, ensuring maximized sales and profitability, center security and safety, inventory control, Meeting monthly and yearly Contribution to Plan (CTP) goals, and expense control. This position reports directly to a District Manager Education
Associate in Arts (AA) in Medical Assistant
Concorde Career College - Tampa, FL
2013 to Present
Skills
• Assistant Manager Experience
• Management (7 years)
• Medical Assistant (7 years)
• Medical scheduling (7 years)
• Relationship Management
• Experience Administering Injections
• Patient Care
• Vital Signs
• Triage
• Yardi
Languages
• Spanish - Expert
Certifications and Licenses
Certified Medical Assistant (AAMA)
May 2014 to Present
CPR Certification
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