Customer Service Support Specialist
Resume:
Cheryl Anderson
Part - Time Professional Position Pursued
Janesville, WI 53545
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Personable, highly accomplished, creative and motivated professional with proven track record of rapport building, resourceful problem solving and communication skills. Authorized to work in the US for any employer
Work Experience
In-Home Caregiver - Relative
NA - Jacksonville, FL
March 2010 to November 2015
Responsibilities
Monitor and Administer Regime of Medications. Facilitate daily routine. Safely and timely transport brother to all Doctor Appointments. Manage all logs, reports and outside correspondence in re: brother and his daily health.
Customer Service Associate : On - Call Service
Mercy Hospital and Healthcare - Janesville, WI
January 2008 to January 2010
Phone operations to provide quality service to customers
• Update Doctor Schedule & Information per Hospital procedure
• Liason between Patient & Doctor
• Log Patient Emergency contact Doctor
• Accounting for Educational Classes & Seminars (echeck - Visa)
• Output daily reports per Hospital protocol
• Assisted customers with a warm and professional attitude Resident Manager
Alcohab Incorporated - Janesville, WI
March 2006 to December 2007
Client intake for 30-day inpatient facility and monitored daily medications
• Ordered food/inventory for facility-prepare meals up to 13 people
• Transported client to weekly 12 step meetings and other activities Economic Support Specialist
County of Milwaukee Maximus - Milwaukee, WI
February 2005 to January 2006
Case management services for 258 families to assist clients with public aid
• Resolve client issues, offering assistance in referrals to other agencies Customer Service Representative - Call Center
Alliant Energy - Janesville, WI
January 2004 to February 2005
Phone operations to provide quality service to customers and resolve issues
Reporting of emergencies and problems within households Economic Support Specialist
Department of Health and Human Services : Children and Family Services - Rock County - Janesville, WI February 2001 to November 2003
Case management services for 150 families to assist clients with public aid
• Resolve client issues, offering assistance in referrals to other agencies Employment Specialist II : Department of Workforce Development (LTE) State of Wisconsin, Rock County Job Center - Janesville, WI 1999 to 2001
Customer service; assisting them in finding employment
Switchboard operations; directing calls within the Job Center
Mail distribution to all the agencies within the Job Center
Administering State of Wisconsin testing to potential employees Education
Bachelor of Arts in Major : Social Work ~ Minor : Criminal Justice University of Wisconsin : Whitewater - Whitewater, WI 1997
Associate Degree in Liberal Arts in Core
University of Wisconsin - Rock County - Janesville, WI 1990
Skills
• McKesson
• Social Work
• 4G/LTE
• Kronos
• Workforce Development
• Crisis Intervention
• Hospital Experience
• Case Management
• Epic
• Human Resources
• Recruiting
• Telecommunication
• Quality Assurance
• Interviewing
• Front desk (10+ years)
• Phone triage (10+ years)
• Computer skills (10+ years)
• Intake (10+ years)
• Government Programs via Computer Access (6 years)
• HIPAA (10+ years)
• 10 key calculator (10+ years)
• Multi-line phone systems (10+ years)
• EMR Systems
• Administrative Experience
• Computer Networking
• Caregiving
• Management
• Insurance Verification
• Employee Orientation
• Medical scheduling (2 years)
• Medical scheduling
• Medical Records
Languages
• English - Expert
Additional Information
QUALIFICATIONS:
Enjoy interacting with customers. Performance driven; proven ability to adapt quickly to change
Resolve customers concerns while maintaining excellent public relation skills and confidentiality
Excellent in customer development; able to establish instant rapport with a diverse clientele
Typing skills are above average 55 wpm 100% accuracy
Software: Microsoft, PPP, McKesson, Kronos, Cares, HBO, Epic & many State/Federal Data Programs
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