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Sales Manager Customer Service

Location:
Syracuse, NY
Posted:
July 27, 2023

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Resume:

JOHN G. MEYER

**** **** ******

Syracuse, New York 13208

949-***-****

adyju2@r.postjobfree.com

http://www.linkedin.com/pub/john-meyer/25/810/815

SUMMARY

Management professional with extensive progressive experience in a broad range of fiscal, operations, sales, logistical, and personnel aspects positively affecting company profitability and productivity. Possess sound communication skills, leadership ability, decision-making competence, and a strong business insight. Equally effective working independently or as a member of a team. Highly self-motivated. A consistent producer who meets or exceeds assigned goals and objectives in a fiscally responsible manner. EXPERIENCE

Management

• National Dealer Development Manager Nissan Diesel Trucks

• Regional Dealer Development Manager for KIA

• Dealer operator of full-line GMC dealership

• Director of Truckbytel.com a commercial truck project for Autobytel.com

• Northeast Healthcare Services Manager for Waste Management

• Fleet & Commercial Duty Truck Trainer for GM and GMICT Twice named National District Sales Manager of the year for IVECO division of Fiat

• Twice named National District Sales Manager of the year for IVECO division of Fiat Sales/Marketing

• Franchised over 50% of Nissan Diesel dealer body in 24 months.

• Supported dealer sales activities, including both wholesale and retail, while consistently identifying and opening new markets.

• Increased retail sales 462% and wholesale sales by 272% as DSM for IVECO.

• Quadrupled market penetration and achieved ranking as third highest market penetration in the country.

• Maintained one of the lowest costs per unit sold while average dealer gross profit was highest in country. Developed and promoted successful sales and leasing programs, resulting in substantial profit increases.

• Experienced with large ticket, long-term sales requiring multi-level approval.

• Conducted market research, analyzed occupational and demographic statistics, and utilized various tools to formulate and target objectives.

• Negotiated long-term contract with group of over 400 members.

• Oversaw a 60% change in Western Region Kia dealer body in a 10-month period; greatest one-year increase in company history

• Developed a wholesale floor plan arrangement with Manheim Automobile Financial Services and Deutsche Financial Services, the first with a new vehicle manufacturer, for both firms.

• Structures and negotiated strategic partnerships with dealer organizations, media companies, an association. Merchandising

• Administered merchandising function, as well as the introduction and coordination of effective advertising campaigns.

• Managed and controlled advertising budget, developed theme material, and worked closely with media representatives.

• Wrote and implemented both a sales and sales training manual.

• Developed and implemented a mass marketing program for dealer recruitment.

• Directed an Internet project for Autobytel.com to sell commercial vehicles on the Internet.

• Formulated business plans, financial models and presentations for prospective investors. Customer Service

• Organized and promoted efforts to establish highly reputable customer satisfaction in the area of sales, body shop, service, leasing, fleet management, and parts assistance. Operated as a major distributor of several allied equipment products, including heavy-duty trucks.

• Supplied technical assistance for equipment and operations. Directed all dealer development activities to successfully re-launch Los Angeles, San Francisco and Sacramento markets

• John G. Meyer

Personnel

• Coordinated business activities of 120 people

• Oversaw legal decisions and problem-solving matters affecting the company and dealers

• Managed positive working relationship with all employees, strengthening morale and productive attitudes.

• Implemented bonus, pension, and another employee benefit plan.

• Supervised and approved all staff requirements.

• Promoted in-house training programs, as well as specialized college/school instruction. Identified and developed key employees.

• Established training class to empower sales representatives to succeed in the healthcare services field.

• Conducted seminar to train division presidents and controllers Post Retirement Employment History

Onondaga County Health Department COVID 19 Tracer

Syracuse, New York 12/28/2020 – 1/17/2022

Onondaga County Board of Elections Pole Site Manager Syracuse, New York Elections 2016 – Current

State Of New York Agriculture Department Customer Service State Fair, Syracuse N.Y. 2017- Current

U.S. Census Bureau Enumerator

New York 2020

Pre-Retirement Employment History

N.E. Health Care Services Manager National Dealer Development Manager Waste Management Nissan Diesel America, Inc

Wakefield, MA Irving, Texas

PROFESSIONAL RECOGNITION AND ACHIEVEMENT AWARDS

Listed in Who’s Who in America National District Sales Manager of the Year Master Sales Manager Plaque Master Salesman Award

GM Medallion under Service Satisfaction Program APID Member Service Merchandising Quality Assurance

Parts Department Management Financial Management /Customer Satisfaction/Service EDUCATION

B.S. Oklahoma State University

Additional educational experience includes the following technical studies:

• Dale Carnegie Course

• Truck Marketing Institute, Advanced Engineering Course

• American Management Association School / Mini Tract Computer Course

• 2019 Courses Completed in Microsoft Word, Excel, Power Point & Outlook

• 2020 John Hopkins Epidemiology Covid 19 Contact Tracing



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