Customer Service Representative
Resume:
MELISSA MA. LARSON
ML
CORE COMPETENCIES
Project Management
Competitor Analysis
Strong Organizational Skills
Attention To Details
Continuous Improvement
Training & Development
Analytical Skills
Customer Services
Communication Skills
Goal-Oriented
Disciplined And Reliable
Problem Solving
Budget Preparation
Metrics And Reporting
Negotiation
Leadership skills
EMPLOYMENT EXPERIENCE
Green Tree Home Care
Jan 2020 - Present
Caregiver help clients with meal preparation depending on clients specific diet medication reminders talking their vitals, ADLs
Supervise and maintain overall cleanliness of the facility daily, including vacuuming, sweeping and sanitizing the kitchens and bathrooms
Provide nutritional meals for children according to each individual need, including preparing breakfast/lunch/dinner.
Responsible for Personal Care Sponge bath and also skin care and hair care.
Completed light to general housekeeping.
Administered daily medications and glucometer tests.
Assisted with daily walks and light exercise.
Customer Service Representative
Intellicare Direct- San Diego CA
Feb 2016 – Aug 2017
Created and executed appropriate strategic plans to bring in more customers.
Maintained and updated customers’ information.
Responded to client calls and provide one-call resolution to problems reported.
Fielded inbound calls from customer account holders with questions regarding billing, account information, and overall customer satisfaction.
Maintained highest level of professionalism during calls with upset customers.
Ensured the customer was satisfied at the end of the call while maintaining goals for accounts saved without refunds.
Supervisor /Bus Driver
CityLink Shuttle Services -Spring Valley CA
Dec 2014 – Jan 2016
Communicated with drivers to develop and improve skills designed to allow them to assume increased future responsibilities.
Supervised buses and bus stops and ensured hygiene and safety.
Responsible for the daily review of shuttle manifest.
Addressed questions and resolved conflicts between employees.
Reviewed transit system procedures and made recommendations. PROFILE
A dedicated graduate with essential expertise, seeking to secure a challenging position in a reputable organization to gain experience and enhance core knowledge and skills for pursuing a passion for exponential career growth. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Exceptional organizational skills and attention to detail. Adept at handling multiple tasks and concerns with the utmost professionalism and courtesy. EDUCATION
Mount Miguel High School
Gradute 2009
Suthwestern College
Student Pursing AA in Dance
Qualified Class ''B'' Driver with
Passenger Endorsements
Home care Aide Registered
Current TB test negative
CPR certified
Current Driver’s license
Auto insurance
CERTIFICATION
CPR Certified Completed 1,600
hours at the Paul Mitchell School,
San Diego CA Certified
Cosmetology Awarded in March
2019
Completed an extension certificate
has completed basic course in
track locks (wear beads), shrink
locks, I-tips, U-tips, tape Ins. April
2018
975 Grossmont Ct. APT C, Chula
Vista, CA,91913
adyjtc@r.postjobfree.com
Page 2 of 2
CONTINUE
Head Server/Cashier Imperial Garden Chinese Restaurant San Marcos, TX
Aug 2016-Sept 2019
Solo server for up to 30 tables, if another server the tables are split 15 each.
Delegate tasks for all front of house staff up to 4 team members.
Experience with both menu and buffet.
Multitasking; take orders, plate, serve, and bus/clean all own tables.
Communication with several language barriers both verbal and written.
Able to cashier if needed/take to-go orders.
Bus Driver
Veolia Transportation Chula Vista, VA.
Feb 2012- Nov 2013
Conducted daily pre-trip vehicle inspections prior to operation.
Refueled bus at beginning of and during route as needed.
Responsible for the safe transport of passengers on a 20-foot bus.
Conducted daily pre-trip inspections of bus for any safety or mechanical concerns.
Always ensuring to reach all destinations with an emphasis on punctuality. Cashier
Wal-Mart - Chula Vista, CA.
Mar 2011-Jan 2012
Worked alongside store cashiers and relieve them during their breaks.
Operated cash register in the checkout counter, handles customers’ payments, and issue receipts.
Verify identities of customers who pay through credit cards.
Maintained an accurate and efficient cash register.
Handled customer service issues with poise and tact. REFERENCES
Green Tree Home Care
Alex Rodriguez 619-***-****
Green tree home care
Marisol Horner Manager 619-***-****
Walmart Co-worker
Starline Laguna 619-***-****
Paul Mitchell future
Professional Sasha Brown 619-***-****
Paul Mitchell Future
Professional Marline Gonzalez 619-***-****
ML
GENERAL SKILLS
&
ABILITIES
Possesses a positive, energetic
and professional attitude
Exceptionally well-organized,
with a track record that
demonstrates self-motivation,
creativity, and initiative to achieve
both personal and corporate goals
Achieving goals,
creative/strategic thinking and
problem solving
Demonstrated ability to work and
perform at the highest standards
in complex and demanding
environments
Excellent ethics, hardworking,
focus minded and sound
organizational ability
Flexible to change with excellent
planning and execution skills and
works well within the constraints
of tight deadlines
975 Grossmont Ct. APT C, Chula
Vista, CA,91913
adyjtc@r.postjobfree.com
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