Durham, NC ***** 919-***-**** adyjsj@r.postjobfree.com

NICOLE COX

Promoting virtual and tech savvy management with a focus in Business Administration. In addition to strong leadership & organizational skills I have exceptional computer skills (i.e. Microsoft Office, Yardi, Salesforce, Quickbooks, CRM, Genesys, Cengage, MindTap & other platforms. I am a proficient Web Specialist and Master Instructor that provides leadership and education supportive to career readiness. Qualifications: Master Instructor licensed Oklahoma, NC & SC subjects: Esthetics, Nail Technology,Natural Hair, Cosmetology,& Master Educator Certified Data protection & web specialist NACCAS certified Effectively operate admissions, human resources, financial aid and education departments. CPR/First aid training Compensation,Benefits, payroll,performance management PROFESSIONAL

SUMMARY

SKILLS ● Quality Standards

Mission Critical

Applications

●

● Complex Problem-Solving

Customer Relationship

Management

●

● Microsoft Outlook

Business Management

Principles

●

● Cost Management

DESK SUPPORT/ WEB SPECIALIST 09/2022 to Current

Humana

IT TECHNICIAN 04/2021 to 09/2022

Huffmaster Company, Radford, VA

WORK HISTORY

Provide computer desktop support to local & remote locations in accordance with established policies and procedures

●

● Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals Coordinate hardware repairs with the appropriate vendors Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving

●

Utilize the knowledge of company products and services to answer questions and provide solutions accurately document all interactions usingplatformsSalesforce,CRM,

●

● FortiClient, Genesis, Argus, RxNova Assist with training Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.

●

Managed network and system performance, conducting troubleshooting, security patching, and maintenance.

●

Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.

●

Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.

●

● Demonstrated familiarity with latest hardware, software and networking technology. NAIL TECHNOLOGY INSTRUCTOR/DIRECTOR/EDUCATIONAL INSTRUCTOR 01/2018 to 04/2021

Miller Motte College, Raleigh, NC

● Customized and repaired technology based on staff requests. Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.

●

● Assisted in development of long-term strategies to grow department and resources. Oversaw development and implementation of improvements to support and network operations.

●

Supported implementation of warehouse management system software applications to enable centralized management of tasks.

●

Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.

●

● Created and terminated user's accounts from start to finish in business applications.

● Guided organizational technology strategy and roadmaps. Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

●

Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.

●

● Oversaw IT department operations and training.

Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

●

Understood key product management roadmap objectives and requirements to develop product technology strategy.

●

Collaborated with other departments to help meet IT needs and properly integrate and secure systems.

●

● Built, repaired and installed computer-related hardware based on deployment procedures.

● Updated customers and senior leaders on progress and roadblocks.

● Coordinated IT operations activities to deliver smooth flow of daily business needs. Communicated regularly with customers concerning data exchange and technology integration.

●

Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.

●

● Coordinated technical training and personal development classes for staff members. Interacted and negotiated with vendors, out sourcers and contractors to secure products and services.

●

Oversee all operations of the Nail Technology program including, admissions, financial aid,

& education.

●

● Developed and managed student activities and assessments to track student progress. Conferred with parents or guardians, other teachers and administrators to resolve students' behavioral and academic problems.

●

Met with students outside of class to answer questions, explain difficult concepts and address individual concerns.

●

Developed curricula and course syllabi covering required subject areas and promoting student knowledge.

●

Provided individualized tutoring and support to bring up core academic knowledge of all students.

●

Created lesson plans and instructional materials in accordance with school district guidelines.

●

● Used fair and equitable approaches when grading assignments and evaluating build EXECUTIVE DIRECTOR/CAMPUS DIRECTOR 01/2016 to 01/2018 Northgate Beauty Academy, Durham, NC

projects.

Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.

●

Developed accurate course description and select high-quality learning materials to maintain consistency across different course sections.

●

Composed course syllabus to clearly outline curriculum, expectations and deadlines at beginning of course.

●

● Helped individuals develop life skills, improve knowledge and enhance vocational skills. Implemented instructional accommodations as required to maintain compliance with ADA requirements.

●

Instructed students individually and in groups using various teaching methods such as lectures, discussions and demonstrations.

●

Conducted and published research to build shared knowledge base and boost school reputation for scholarship.

●

Presented research at conferences to promote university reputation and contribute to understanding of industry.

●

Used computers, audio-visual aids and other equipment and materials to supplement presentations.

●

Facilitated student discussion and provided opportunities for students to apply knowledge to real-world scenarios.

●

Delivered clear, effective feedback to improve quality and efficiency of student-written computer programs.

●

● Assessed, documented and reported on student progress for computer class. Attended faculty meetings and professional development opportunities to stay abreast of current teaching strategies and content knowledge related to Software.

●

Compiled reading lists and other relevant assignments to bolster student understanding of class concepts.

●

Collaborated with leadership on recruitment strategies, development plans, performance management, and employee engagement

●

● Provided guidance on employee relations and matters of corrective action Managed company organizational structure, roles, & staffing Review,analyze and evaluate business procedures

●

● Implement policies & procedures that will improve day to day operations

● Oversee all departments to ensure we are meeting goals and compliance.

● Monitored key business risks and established risk management procedures.

● Defined company roles and responsibilities to establish and enhance processes.

● Devised and presented business plans and forecasts to board of directors. Conducted top-tier media interviews, highlighting key messages of major developments and enhancing company reputation.

●

Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.

●

Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.

●

Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.

●

● Managed financial, operational and human resources to optimize business performance. Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.

●

DIRECTOR 01/2001 to 01/2016

Durham Beauty Academy, Durham, NC

INTERIM HEALTHCARE CORPORATE EXECUTIVE ADMINISTRATIVE SUPPORT 01/1995 to 01/2001

Interim Healthcare, Raleigh, NC

● Advocated for organization and company mission to raise awareness and support. Represented organization to local public by giving presentations and speeches and participating in community events.

●

Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.

●

Created promotional materials and provided insightful information to social media, websites and print media to educate public.

●

● Drove strategic improvements to enhance operational and organizational efficiencies.

● Monitored and coordinated workflows to optimize resources. Schedule Classes for the students from outside vendors and other require classes on campus.

●

● Develop and made changes to curriculum as needed.

● Supervise dboth night and day receptionists; perform evaluations.

● Monitor teaching staff to assure duties are performed. Meet with prospective students that either walk in or are sent from Counseling Department.

●

● Assured Compliance of State Board Infection Control and Inspection Requirements. Meet with Cosmetology counselor for PASS and counts on a weekly basis and assign. students classes that are moving into different years.

●

Coordinate new enrollees with Counseling Department to assure maximum enrollment for each teacher.

●

● Proactively sourced candidates for healthcare roles including PCA's, RN's & LPN's Iterated on messaging to qualified candidates for given roles to improve the response rate from 8% to 14%

●

● Communicated with candidates during the application process Coordinated with external recruiting agencies to assess the qualifications of candidates they submitted for healthcare roles

●

● Responsible for recruiting and staffing home health care and private duty cases Act as a liaison between staffing agency and client relations to enurse complete satisfaction of the healthcare plan.

●

● Developed and maintained automated alert systems for important deadlines.

● Handled confidential and sensitive information with discretion and tact.

● Facilitated training and onboarding for incoming office staff. Responded to emails and other correspondence to facilitate communication and enhance business processes.

●

Offered assistance, collaboration and clerical support to auditors throughout entire review process.

●

Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

●

● Answered high volume of phone calls and email inquiries. Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.

●

● Screened calls and emails and responded accordingly to support executive correspondence.

● Handled scheduling for executive's calendar and prepared meeting agenda and materials. Community Care College, Tulsa, OK

Master of Science, ● Master Instructor, 06/2022

EDUCATION

Contact this candidate