Thaiz Alicea

***** **** ******* **, ****

City, FL 33525 813-***-**** adyjpj@r.postjobfree.com

OBJECTIVE

Diligent customer support representative with over 3 years experience; seeking a role in a company where I can contribute with ideas and also be mentored to a successful career path. Opportunity to add value to my prospective employer through dedicated and diligent efforts. E D U C A T I O N — EXPERIENCE

K E Y S K I L L S —

COMMUNITY &

L EADERSHIP

- Customer Service

- Collaborator

- Attention to Detail

- Time Management

- Bilingual- Spanish

- Microsoft Word

August 2018- June 2022

Pasco High School, Dade City Starbucks, Zephyrhills FL Dec 2021 to Present - Shift Supervisor

• Set goals & mentor all partners to grow their communication skills and emotional stability.

• Assist with problem-solving situations with Customers

• Place Supply Orders for our Inventory

• Collaborate with other stores when short staff of supervisors or baristas.

• All other tasks mentioned under Barista experience Oct 2020 to Dec 2021 - Barista

• Certified Barista; train others due to sense of urgency and quality beverage skills

• Cash handling

• Face to Face Customer Service

• Maintain store clean and organized

• Ensured successful store opening & closing

Burger King, Wesley Chapel, FL

Jan 2020 to October 2020 - Cashier

• Cash Handling

• Face to Face Costumer Service

• Maintain store clean and organized

• Ensured successful store opening & closing

• 2022 - Created and plan events for Starbucks store; "Brew with the blue" the event concept was to spend friendly quality time with our city cops while sharing community experiences while enjoying a good cup of coffee.

• 2018 - 2019 - Junior Coach for Pasco Middle School Basketball (2018) Track and Field team

(2019). Assisted setting up practice and teaching techniques to improve performance and avoid injuries.

• 2016 - Assistant Coach for Young Middle School girls basketball team. Assisted with organizing practices, uniforms, schedules and grades. Ensuring players moral stayed high through victories and loses.