Customer Service Mental Health

Location:

Aberdeen, MD

Posted:

July 27, 2023

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Resume:

parkle Lindblad

Sparkle Lindblad

Highly motivated and detail oriented professional with "lived experience" who has been trained to support those who struggle with mental health, psychological trauma, or substance use.

+1-410-***-****

adyjoz@r.postjobfree.com

Aberdeen, MD 21001

Willing to relocate anywhere

Authorized to work in the US for any employer

Summary

Compassionate, conscientious, and hardworking professional, with diverse knowledge and experience in social/human services, counseling, and interpersonal relations. Proficient in working with substance abuse patients and their families. Well-educated and equipped with a thorough understanding of human systems and conditions that cause problems, leading to a balanced perspective and sensitive care when dealing with clients. Personable with a strong work ethic and excellent communication skills. Adept at solving problems to complete tasks in an efficient and timely and effective manner.

Work experience

Rehabilitation Specialist

Synergy Mental Health, LLC - Aberdeen, MD

June 2019 to December 2022

Promotes wellness and recovery skills for adults with mental health concerns and identifies strengths and weaknesses of client via completion of life-skills assessment.

Produces prioritized list of rehabilitation goals for Individual Rehabilitation Plan (IRP)

Verifies active public benefits, and helps client obtain benefits

Implements treatment interventions as approved on IRP and documents treatment activities via daily and monthly progress notes

Monitors and evaluates overall client progress towards goal achievement

Psychology Associate

The Arc NCR - Aberdeen, MD

September 2017 to January 2020

Assists in the development, training and implementation of behavioral support plans and data collection for the functional assessments.

Presents Behavior Support Plans to relevant committees.

Participates in data collection, review and interpretation of behavioral data.

Ensures that the individual's plan is carried out as outlined in the written plan, programs, schedules and other documentation.

Develops and maintains appropriate and effective relationships with physicians, psychologists and nurses in the community.

Provides direct assistance and modeling to families, staff and caregivers to they can implement the behavior support plan.

Daily works on functional assessment interviewing, assistance in development of behavior support plans, training and implementation of the behavioral support plans, modeling of support services, home visits, assistance with psychiatric hospital admissions, and conducting training.

Victim Advocate/Case Manager

Ruth's House - Baltimore, MD

December 2011 to August 2017

Completed shelter screenings to determine if candidate meets program requirements;

Interviewed clients with problems such as personal and family adjustments, finances, employment, food, clothing, housing, and physical and mental impairments to determine nature and degree of problem;

Identified client's individual trauma responses and works with the client to address them;

Provide 24-hour on-call coverage for the program to guide staff in good decision making and problem solving. Directs staff in response to emergency situations.

Worked with the client to develop a service plan and performs follow-up to determine quantity and quality of service provided client and status of client's case.

Accessed and recorded client and community resource information.

Secured supplementary information such as employment, medical records, or school reports.

Provided basic crisis intervention with Residential clients.

Alumni Affairs Specialist

Duke University - Durham, NC

September 2010 to September 2011

Analyzed documents, prepared research reports and supervised clerical staff members.

Provided high-level administrative support for the company and its top executives.

Draft memos, business reports while planning and scheduling meetings, travel, conferences and phone calls.

Represented executives and meeting when unavailable and maintained paper and electronic filing systems/computer database.

Acted dually as Creative Service Manager in the forefront of enrollment applications.

Unemployment Claims Specialist

NC Department of Labor - Durham, NC

February 2009 to June 2011

Created and maintained the document repository for all study: Case Report Forms, regulatory documents and Data Clarification Forms, etc.

Assisted in preparation of contract management documentation for projects and coordinated the shipment of documents to sites.

Assisted in streamlining the contract/proposal or internal processes, with the ability to initiate and introduce creative ideas and solutions.

Assisted CDA, CRA, and other CDM personnel in the control of CRF pages, Queries, and other lab reports.

Education

Master's degree in Divinity

Southeastern University

September 2021 to Present

Bachelor of Science Degree (BS) in Psychology in Applied Behavior Analysis

Purdue University Global - Bel Air, MD

January 2017 to March 2019

Associate in Arts (AA) in Psychology

Harford Community College - Bel Air, MD

2014

High school diploma or GED

C. Milton Wright High School - Bel Air, MD

Skills

Outside sales

Teaching

First Aid and CPR Certified

Fundraising

Computer literacy

Benefits Administration

Benefits Administration - 4 years

Recruiting

Crisis Management

Typing

Intake

Cognitive Behavioral Therapy

Chancellor's List (Purdue Global University) and Dean's List (Kaplan University)

Written Correspondence

Written Correspondence - 10 years

Social media management

Patient Assessment

Patient Assessment - 6 years

Time Management

Time Management - 10 years

Employee Orientation

Employee Orientation - 4 years

Conflict Management

Have over 13 years of exceptional customer service and executive assistance experience.

Public relations

Document Management

Individual / Group Counseling

Marketing

Marketing - 10 years

Behavioral Health

Leadership

Management Experience

Management Experience - 10 years

Fair Housing regulations

Medication Administration

HIPAA

HIPAA - 10 years

Mental Health Services

Mental Health Services - 6 years

Sales Support

Sales Support - 10 years

PTSD Care

Crisis Management

Crisis Management - 7 years

Office Management

Office Management - 8 years

Hiring

Hiring - 4 years

Motivational Interviewing

Research

Legal Terminology

Legal Terminology - 2 years

Proofreading

Proofreading - 10 years

Sales

Patient Service Experience

Patient Service Experience - 8 years

Intake Experience

Public speaking

Ms office

Legal Drafting

Time Management

Time Management - 7 years

CMT (Certified Medication Technician) through MD Board of Nursing.

Caregiving

Creative Writing

Creative Writing - 10 years

Legal Research

Legal Research - 2 years

Sales Experience

Sales Experience - 6 years

Written Communication

Written Communication - 10 years

Microsoft Office

Microsoft Excel

Patient Care

Patient Care - 10 years

Quality Assurance

MANDT certified

Crisis Intervention

Personal Assistant Experience

Management

Customer service

Mentoring

Mentoring - 10 years

Group Therapy

Employee evaluation

Interviewing

Interviewing - 8 years

Social Work

Quickbooks

Organizational Skills

Organizational Skills - 10 years

Data Collection

Case Management

Care plans

Care plans - 10 years

Writing Skills

Writing Skills - 10 years

Microsoft Word

Interviewing

Interviewing - 7 years

Case Management

Advocacy

Advocacy - 10 years

Customer service

Meeting Facilitation

Applied Behavior Analysis

Presentation Skills

Safety plans

Crisis Intervention

Crisis Intervention - 9 years

Market Research

Market Research - 10 years

Behavioral Therapy

Compliance Management

Compliance Management - 5 years

Leadership

EMR systems

Supervising Experience

Supervising Experience - 7 years

Data entry

Documentation review

Patient Collections

Patient Collections - 7 years

Employee Evaluation

Employee Evaluation - 7 years

Leadership

Oracle

Executive assistance

Creative Writing

Creative Writing - 6 years

Developmental disabilities experience

Microsoft Outlook

Curriculum Development

Childcare

Distinguished Member of Society for Collegiate Leadership & Achievement

Highly proficient in MS Office, QuickBooks, Access, Oracle, PCIS, ICareManager, LifePrint and other programs and software and type 70wpm.

Intake Experience

Intake Experience - 4 years

Conflict Resolution

Conflict Resolution - 6 years

Administrative Experience

Trauma informed care

Trauma informed care - 4 years

Inventory Control

Inventory Control - 10 years

Motivational Interviewing

Motivational Interviewing - 10 years

Intake Experience

Intake Experience - 7 years

Program Development

Leadership

Email Marketing

Autism Experience

Art therapy

SharePoint

Osha

Osha - 9 years

Microsoft Powerpoint

Special Education

Clinical research

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