Operational Project Manager
Resume:
IAN COOPER
adyjon@r.postjobfree.com
LinkedIn Profile
PROFESSIONAL SUMMARY
Experienced manager with over 15 years’ in events management, facilities management and operations. Skilled in managing global and dynamic teams in both digital and non-digital spaces.
Key Skills: Analytical • Agile • Critical thinking • Staff management • Mentorship
Key Successes: Youngest manager with highest revenue • Establishment of global office • IT systems pioneer • Management of stadium events • Yacht delivery from CT to Turkey
WORK EXPERIENCE
Dec 2022 - Present
Search Project (Digital Agency)
Operations Project Manager
●Project Management: Oversee R1 million of monthly business from expansion to optimisation and digital workflows
●Reporting: Develop reporting structures and templates, including closure rates, velocity, and brand requirements
●Vendor Management: Ensure alignment with business objectives and maintain strong vendor relationships
●Relationship Management: Manage complaints, compliments, and forge new partnerships to enhance team focus
●Analytical Support: Evaluate data trends, conducted audits, and share findings with stakeholders
●Talent Support: Support individual and departmental growth through training and providing necessary tools (Excel, Jira and Confluence)
Aug 2021 - Dec 2022
Search Project (Digital Agency)
LAB Project Manager
●Link building: Anchor text and landing page identification, creation of BGA’s and domain vetting
●Project Management: Led link acquisitions, established processes, and workflows for a new department
●Reporting: Prepared monthly, weekly, and quarterly reports on costs, velocity, and brand metrics
●Onboarding: Assisted with onboarding, interviews, and created playbooks for new team members
●Broker Management: Governed broker relationships and ensured alignment with business objectives
●Relationship Management: Managed complaints, compliments, and fostered new partnerships
●Analytical Support: Analyzed data on brands and franchises to identify trends and insights
●Online Marketing: Evaluated and developed digital marketing strategies for brand enhancement
●Talent Support: Grew team from two to six people within a year and supported training and tool needs
●Administration: Handled invoices, vendor reports, and maintained Jira-Corp master tickets
July 2020 - Present
Freelance Workplace Consultant
●Workflow Optimization: Provide consulting services to optimize workflows and processes
●Training and Development: Conduct employee training and development programs
●Commercial Digital Archiving: Assist clients with commercial digital archiving
●Health and Safety Support: Offer support in health and safety compliance
Apr 2019 - Feb 2020
Glendale Home for the Intellectually Disabled
Facilities Manager
●Project Management: Ensured due diligence for repairs, maintenance, and oversaw various projects
●Health and Safety: Ensured compliance with OHSA and collaborated with relevant authorities
●Procurement: Sourced and managed suppliers and contractors adhering to safety and quality standards
●Fleet Management: Managed company vehicles to ensure efficient operations
●Stock Management: Implemented processes to maintain optimal stock levels and reduce losses
●Public Relations: Managed complaints, compliments, and developed new partnerships
●HR/IR: Handled employment equity, disciplinary matters, counseling, and work permits
●Staff Recruitment: Led sourcing, interviewing, and appointment of new employees
●Staff Development: Facilitated career development programs and provided on-the-job training
●Salaries: Managed payroll processes and implemented efficient payment systems.
●Quality Control: Conducted inspections and implemented improvements
●Training: Empowered staff, clients, and contractors through comprehensive training programs
●Financial Management: Monitored costs, managed budgets, and ensured financial sustainability
Sept 2018 - Feb 2019
Marais Crowther CA(SA) Consultant
●Project Planning: Planned and executed projects for clients
●Training and Development: Conducted employee training and development programs
●Process Implementation: Implemented new processes and provided software migration support
Sept 2010 to March 2018
Bidvest Prestige
Operations Manager
(Top clients included AB inbev Western Cape, Cape Town Stadium and Green Point Park, TFMC/Telkom, SASSA, South African Post Office)
●Procurement: Sourced suppliers adhering to safety and quality standards
●Financial Management – Monitoring, managing and controlling of all costs related to my portfolio
●Fleet Management: Oversaw company vehicle operations and compliance
●Event Management: Provided consultation and managed facilities for large-scale events
●Stock Management: Implemented processes to maintain stock levels and minimize losses
●Public Relations: Managed relationships, resolved complaints, and established partnerships
●HR/IR: Oversaw HR and IR functions, including employment equity counseling, and foreign work permits
●Salaries: Implemented the Biometric system in Cape Town from ground to executive level
June 2008 - Aug 2010
Supercare Cleaning
Area Manager
●Management: Overview stock management, PR, HR, IR payroll and employee training
●Quality Control: Ensured high standards through inspections and quality checks.
EDUCATION
Aug 2018 - June 2020
●Mancosa
Postgraduate Diploma in Business Management
Majors: Human Resources, Marketing. Business Management
Jan 2013 - Jan 2016
●South African Institute of Management
Advanced Diploma (NQF 8) in Business Management
Majors: Human Resources, Marketing. Business Management
Jul 2011 - Dec 2012
●South African Institute of Management
Diploma (NQF 7) in Business Management
Majors: Human Resources, Marketing. Business Management
Dec 2005
●Fish Hoek Senior High school
Matric
CERTIFICATIONS
Dec 2022 - March 2023
●Udemy and Blue Array Academy
Technical SEO
UX Design for Accessibility and WCAG 2.0
Web Design Accessibility
Leading Agile teams with JIRA software Cloud
Aug 2013 - Nov 2013
●Louis Group International and University of Stellenbosch
Leadership and Entrepreneurship Certificate (NQF 6)
REFERENCES
References are available on request.
Contact this candidate