Melissa Barley

adyjo7@r.postjobfree.com

602-***-****

Qualifications

● 2+ years of direct customer service

experience in person and phones

● Highly effective in promoting a

positive, productive environment.

● Reputation for excellence and high

quality service to clients.

● Good eye for detail; well organized,

skilled in setting priorities.

● Resourceful and self-confident; can

get the job done, and do it well.

● Strong interpersonal and

communication skills.

● Proven record of innovative and

effective staff development.

● Strong commitment, vision and

leadership.

● Competent at managing

responsibilities in a high-volume

atmosphere

● Skilled at interacting with customers

of all socioeconomic backgrounds

● Hard worker, quick learner, and

ability to assume responsibility

● Remain calm and work well under

demanding conditions.

Experience

Allstate Scottsdale, AZ 2021

Fraud Prevention

● Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures.

● Gather financial documents related to investigations and fraud alerts..

● Document all investigative activities.

● Prepare written reports of investigation findings. Maximus Federal Peoria, AZ 2021

Insurance Claims Representative

● Refer unresolved customer grievances to designated departments for further investigation.

● Check to ensure that appropriate changes were made to resolve customers' problems.

● Solicit sales of new or additional services or products. Sally Beauty Holdings Phoenix, AZ 2018-2020

Retail Sales Associate

● Inventory stock and requisition new stock.

● Demonstrate use or operation of merchandise.

● Estimate quantity and cost of merchandise required, such as paint or floor covering.

● Greet customers and ascertain what each customer wants or needs.

● Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Education

Classic Beauty College Phoenix, AZ 2003

Cosmetology License

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