*** * ******** ***, ***. **, West Hollywood, CA, *0069 858-***-**** adyjnr@r.postjobfree.com

SUMMARY ZAM ADAMS

Passionate and dynamic hostess who motivates team members with a winning attitude and desire to deliver an exceptional dining experience. Focused on building long-term relationships with community members and staff. I have over five years of experience working in customer service and sales across the world, from Asia to the United States, from brand name clothing department stores such as H&M and Al Ras Fashion Store in Dubai to hotels such as Dubai Jumeirah Beach Hotels and La Jolla Boutique’s, I have the skills and experience necessary to succeed anywhere.

SKILLS

• Worldly, outgoing, authentic, personable, highly adaptable.

• Problem solver, resourceful, creative, organized, detail oriented, results-driven.

• Speak 5 languages fluently: Arabic, Dutch, Somali, Oromo and English EXPERIENCE

Hostess - Le Petit Four Restaurant, West Hollywood, CA, 310-***-**** Welcomed guests with personable attitude and smile, and sat them at a table while giving them a food menu. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Consistently insured high level of cleanliness and presentation was maintained in all areas of bar and front of house. Hostess - La Valencia Hotel, La Jolla, CA, 858-***-**** Welcomed and greeted guests as they walk into the hotel facility. Check in guests into their respective rooms and out upon their departure. Answered telephones according to hotel standards and take guest reservations. Provided information regarding hotel restaurant or any other hotel service. Kept all paperwork logged and filed. Provided excellent customer service. Maintained lobby and front desk area. Jewelry/Gifts Store Clerk - Mosaic Designs/Sun Cove, La Jolla, CA, 858-***-**** Promoted sales by assisting customers and offering suggestions. Stocked shelves, counters and tables with merchandise. Provided prompt and courteous service to all customers. Utilized product knowledge to promote sales. Ensured store appearance is clean and presentable at all times. Entered cash register transactions accurately and stayed informed of the store policies, procedures and promotions.

Cashier - Goodwill, La Jolla, CA 858-***-****

Received payments by cash, check, credit cards, or debit. Issued receipts, refunds, credits or change due to customers. Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Greeted customers entering establishments. Maintained clean and orderly checkout areas. Identified prices of goods for customers and answered any customer questions. Hostess - Stella Italianfare Restaurant, La Jolla, CA 858-***-**** Worked as restaurant hostess. Monitored the open dining sections of the restaurant, estimated wait times for guests, monitoring the guest waiting list, and ensuring the needs of the guests are met while they are waiting. Sales Associate - Women’s Clothing & Yoga Wear, La Jolla, CA 858-***-**** Greeted customers with polite and enthusiastic demeanor. Communicated and provided customers with information about merchandise. Sold merchandise on sales floor, kept work environment neat and clean, ensured all stock was replenished, helped customers locate merchandise or find suitable alternatives, participated in periodic team meetings, handled cash register, sales and accounting for the day. La Scarpa Boutique/ Lissilaa Boutique, La Jolla, CA 858-***-**** Modeled and promoted clothes and accessories to fashion buyers and customers. EDUCATION

Tourism & Hospitality at Albeda College, Rotterdam, Netherlands 2014 AWARDS & CERTIFICATIONS

Winner of Model of Color 2012 in Netherlands