Customer Service Team Members

JD

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

EDUCATION

5

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Jennifer Driver

® ARTESIA, NM 88210 *8-575******* adyjnf@r.postjobfree.com

CREW MEMBER 07/2020 to 12/2021

Alsups Hermosa &13th Artesia NM

BARTENDER/ SEEVER

Worked front counter, drive-thru and other areas.

Worked well with teammates and accepted coaching from management

team.

Took orders, prepared meals, and collected payments.

Collaborated with team members to complete orders.

Provided excellent customer service by greeting customers and meeting

quality expectations.

Cleaned and maintained all areas of restaurant to promote clean image.

Kept food preparation area, equipment, and utensils clean and sanitary.

Assisted other team members to achieve goals.

Addressed guest needs, questions, or concerns to create optimum

experience onboard.

Trained new team members on procedures, customer service, and sales

techniques.

Prepared products following restaurant, health, and safety standards and

procedures.

Became familiar with products to answer questions and make

suggestions.

Operated cash register to ring up final bill and process various forms of

payment.

Packaged menu items into bags or trays and placed drink orders into

carriers.

Stocked shelves to organize aisles in assigned department.

Escalated problems or complaints to relevant supervisor or manager for

resolution.

Accurately operated cash register to process customer payments.

Kept kitchen, counter and dining areas cleaned and sanitized.

Performed serving, cleaning and stocking to high standards and provided

excellent customer satisfaction.

Checked on dining areas frequently to clean up spills, wipe down tables

and restock stations.

Replenished condiments, beverages, and supplies while maintaining

cleanliness of service areas.

Kept drawer balanced by accurately processing cash, credit and debit

payments.

Properly labeled and stored food and fresh ingredients in cooler or freezer

to optimize freshness.

Readied customers’ take-out orders in secure bags with appropriate

amounts of condiments, silverware and napkins.

Replenished serving stations with fresh food and cleaned up spills.

Documented customer orders and conveyed special requests to kitchen

staff,

Brewed coffee and tea and changed out drink station syrups.

Maintained effective supply levels by monitoring and reordering food stock

and dry goods.

Backed up servers by setting up trays and completing some food

deliveries.

Observed customer purchases in line and differentiated between standard

portions.

Reconciled receipt totals, cash and credit payments to address shortages.

Delivered exceptional service as illustrated through multiple positive Yelp

reviews.

06/2020 to 07/2020

Tumbleweed Artesia, NM

BARTENDER SERVER

Kept bar presentable and well-stocked to meet customer needs.

Adhered to state laws regarding alcoholic beverage services and customer

regulations.

Upsold menu items to customers, driving up per sale revenues and

maximizing profits.

Organized bar inventory and storage procedures to keep stock within

optimal levels and meet expected customer demands.

Followed strict recipes and drink measurements to minimize product used.

Conducted regular inventory count to keep bar and drink supplies stocked,

avoiding expensive rush orders.

Crafted special drink and cocktail menu items for seasonal offerings.

Regularly cleaned and sanitized bar area, beer lockers, refrigeration and

storage areas.

Verified drinking age requirements of customers by carefully reviewing

photo identification.

Maintained impeccably clean, attractive and well-stocked bar area.

Kept bar stocked with liquors, juices and garnishes for drinks.

Upheld strict regulations for safe alcohol service and food safety.

Used extensive knowledge of beer, wine and spirits to make informed

recommendations to customers.

Managed bar inventory, restocked supplies and placed orders for spirits,

beer, wines, and mixers.

Created attractive bar displays by strategically arranging bottles and

glasses.

Practiced safe work habits, wearing protective equipment and consistently

following MSDS and OSHA standards.

Completed requisitions to maintain required stock par levels.

02/2019 to 01/2020

Applebee's Grill + Bar Roswell, NM

Served food and beverages promptly with focused attention to customer

needs.

Worked with POS system to place orders, manage bills, and handle

complimentary items.

Cultivated warm relationships with regular customers.

Maintained clean and organized dining areas to uphold restaurant hygiene

standards.

Set positive tone for entire dining experience as first point of contact for

incoming guests.

Bussed and reset tables to keep dining room and work areas clean.

Resolved customer complaints promptly and professionally to maintain

positive reputation.

Followed health and safety protocols crucial for maintaining safe and

sanitary environments for customers and staff.

Explained menu items and suggested appropriate options for food allergy

concerns.

Used slow periods to restock supplies, ice, trays, and delivery bags.

Utilized communication practices with kitchen staff to deliver customer

meals in timely manner.

Upsold high-profit items such as appetizers and mixed drinks to enhance

sales numbers

Arranged and prepared tables for customers to offer memorable

experiences to guests and foster repeat business.

Seated customers in timely manner by managing reservations and waitlists

skillfully.

Learned and followed local alcohol laws to keep restaurant compliant with

regulations while serving spirits.

Carried out complete opening, closing and shift change duties to keep

restaurant working efficiently and teams ready to meet customer needs.

Displayed enthusiasm and promoted excellent service to customers,

successfully increasing referrals, and walk-in business.

Answered customers’ questions, recommended items, and recorded order

information.

Collected payment for food and drinks served, balanced cash receipts and

maintained accurate cash drawer.

Maintained thorough menu knowledge to sufficiently answer questions

regarding menu item sourcing, ingredients and cooking methods.

Shared knowledge of menu items and flavors, enabling customers to make

personal decisions based on taste and interest.

Maintained order efficiency and accuracy through clear communication

with kitchen staff, earning numerous recommendations from satisfied

customers.

Resolved guest and employee complaints to maintain complete customer

satisfaction and workforce effectiveness.

Processed orders and sent to kitchen employees for preparation.

Helped customers with dietary restrictions, allergies and intolerances

obtain safe, delicious food by working closely with kitchen staff on

alternatives.

Printed dining checks with total due, collected payment and offered

receipts to complete transactions.

Increased sales significantly by upselling higher-end products to

customers.

Strategically timed check-ins with customers to take orders and confirm

satisfaction with meals after delivery, taking action to correct any

problems.

Presented menus to patrons promptly after seating and answered

questions about menu items, making recommendations upon request.

Checked guests’ identification before serving alcoholic beverages.

Inspected dishes and utensils for cleanliness.

Supervised dining table set-up to prepare for diversity of event types,

following strict service standards.

Monitored patrons for alcohol intake to appropriate levels and took

measures to curtail inappropriate behavior.

Supervised set up of banquet food stations and coordinated service to

multiple dining areas.

Supported needs of Number- person wait staff who attended to specific

needs of countless customers daily for Type restaurant with social

relevancy and intentionality.

SONIC 10/2017 to 03/2019

Crew Member Roswell, NV.

Worked front counter, drive-thru and other areas.

Worked well with teammates and accepted coaching from management

team.

Took orders, prepared meals, and collected payments.

Collaborated with team members to complete orders.

Provided excellent customer service by greeting customers and meeting

quality expectations.

Cleaned and maintained all areas of restaurant to promote clean image.

Kept food preparation area, equipment, and utensils clean and sanitary.

Assisted other team members to achieve goals.

Addressed guest needs, questions, or concerns to create optimum

experience onboard.

Trained new team members on procedures, customer service, and sales

techniques.

Prepared products following restaurant, health, and safety standards and

procedures.

Became familiar with products to answer questions and make

suggestions.

Operated cash register to ring up final bill and process various forms of

payment.

Packaged menu items into bags or trays and placed drink orders into

carriers.

Stocked shelves to organize aisles in assigned department.

Escalated problems or complaints to relevant supervisor or manager for

resolution.

Accurately operated cash register to process customer payments.

Kept kitchen, counter and dining areas cleaned and sanitized.

Performed serving, cleaning and stocking to high standards and provided

excellent customer satisfaction.

Checked on dining areas frequently to clean up spills, wipe down tables

and restock stations.

Replenished condiments, beverages, and supplies while maintaining

cleanliness of service areas.

Kept drawer balanced by accurately processing cash, credit and debit

payments.

Properly labeled and stored food and fresh ingredients in cooler or freezer

to optimize freshness.

Readied customers’ take-out orders in secure bags with appropriate

amounts of condiments, silverware and napkins.

Replenished serving stations with fresh food and cleaned up spills.

Documented customer orders and conveyed special requests to kitchen

staff,

Brewed coffee and tea and changed out drink station syrups.

Completed milkshakes and ice cream desserts for customers.

Prepared recipe ingredients by washing, peeling, cutting, and measuring.

Maintained effective supply levels by monitoring and reordering food stock

and dry goods.

Loaded food, dishes and utensils on carts and trays to transport from

designated food preparation areas to designated tables.

Prepared salads, soups and sandwiches for customers.

Backed up servers by setting up trays and completing some food

deliveries.

Filled out daily shift log to record amount of food prepared, used and

leftover.

Observed customer purchases in line and differentiated between standard

portions.

Reconciled receipt totals, cash and credit payments to address shortages.

Kept pastry and dessert case stocked with fresh selections and arranged

to entice orders.

Loaded dishwasher with china and thoroughly hand-washed dishes, pans

and utensils to tidy up serving line.

Delivered exceptional service as illustrated through multiple positive Yelp

reviews.

Cosmo Just Studied Anatomy, Colors Dimensions

Olympian Academy of Cosmetology, Roswell, NM

Ged Child Development 03/2008

Goddard High School, Roswell, NM

Contact this candidate