Stategic Operations

ALFONSO MACIAS

Coordinator / Manager / Administrator

626-***-**** • ***********@*****.*** • Santa Clarita, CA 91350 (Relocating to Phoenix, AZ) An experienced, detail-oriented, and results-driven leader with eighteen years of proven performance in leadership, problem-solving, and quality/performance improvement. Experience

Accounting Clerk / Bookkeeper

J&M PRODUCTS INC, San Fernando, CA

April 2023 - Present

• Streamline and optimize financial operations by accurately maintaining financial records and implementing efficient accounting processes.

• Lead and oversee the end-to-end Accounts Payable (AP) process management, using best practices and automation tools to minimize manual tasks and expedite payment processing.

• Manage Accounts Receivable (AR) efficiently by implementing streamlined invoicing procedures to accelerate payment collection and reduce outstanding balances.

• Conduct regular reviews and reconciliations of accounts to identify areas for improvement, streamline workflows, and ensure the accuracy and integrity of financial data.

• Utilize advanced accounting software, such as Epicor Manage 2000 and Quicken, to automate repetitive tasks, streamline data entry, and quickly generate accurate financial reports. Spanish Medically Versed Interpreter

CITY OF HOPE MEDICAL CENTER, Duarte, CA

August 2021 - April 2022

• Verbally interpreted messages simultaneously and consecutively between English-Spanish, maintaining message content, context, and style as much as possible.

• Facilitated better communication and outcomes by educating patients and physicians on how interpreters can support healthcare encounters.

• Assisted in educating patients and caregivers about wound care, radiation, chemotherapy, diabetes management, pre-op, post-op, nutrition, bone marrow transplant, hospice, and end-of-life.

• Refined translated materials by reviewing, editing, and revising for optimal clarity and effectiveness.

• Handled emotionally charged and delicate conversations with professionalism and emotional intelligence. Program Coordinator for the Division of Interpreter Services CITY OF HOPE MEDICAL CENTER, Duarte, CA

March 2016 - August 2021

• Managed the division's operations, budgets, contracts, education, and payroll updates.

• Created, developed, and maintained a scheduling system that improved interpreter efficiency by 15%, increased customer satisfaction, facilitated invoicing/reporting, and reduced costs.

• Identified savings, gathered supporting data, and presented a proposal to hire interpreter staff to reduce costs by 30% while increasing the quality of services.

• Vetted, onboarded, trained, and managed vendor and dual-role staff interpreters.

• Participated in interviewing, hiring, motivating, coaching, counseling, debriefing, and establishing performance expectations of new staff.

• Collaborated with Contracts Management, HR, Payroll, Legal, ITS, Procurement, New Patient Services, Volunteer Services, Nursing, Physicians, Patient Access, Administration, satellite clinics, Medical Records, Financial, and others regularly, building working relationships.

• Planned, organized, led, and participated in 10 annual multidisciplinary working retreats and work teams.

• Marketing & community education of "El Concilio" Members (Spanish Patient & Family Advisory Council). Program Coordinator for the Division of Clinical Social Work CITY OF HOPE MEDICAL CENTER, Duarte, CA

August 2010 - March 2016

• Managed financial operations and oversaw the Interpreter Services department.

• Coordinated and facilitated requests for clinical social worker visits from patients, nursing staff, and healthcare providers to ensure timely and appropriate support.

• Prepared and maintained regulatory quality and safety reports for review by "The Joint Commission," ensuring compliance with established standards and protocols.

• Played a crucial role in establishing the Division of Interpreting Services, including developing a budget and establishing it as a cost center.

• Collaborated with interdisciplinary teams, including social workers, medical staff, and administrative personnel, to optimize communication and support the needs of patients and families.

• Implemented and maintained effective systems for tracking and reporting program data, such as patient visits, service utilization, and outcomes, to support program evaluation and improvement initiatives. Skills

• Critical thinking

• Problem-solving

• Staff management

• Marketing / Sales

• Customers Service

• Process improvement

• Healthcare management

• Training and development

• Strategic growth/planning

• Contracts

• Organization

• Rapid learner

• Public Speaking

• Presentation skills

• Attention to detail!

• Autonomous, self-directed

• Fluent/bilingual in Spanish

• Written and oral communication

Education

Bachelor Of Science (B.S.) In Computer Science - June 2001 California Polytechnic State University, Pomona, CA Udemy.com

In the progress of completing Certificates in

• Project Management - September 2023

• Six Sigma: White Belt (Accredited) – August 2023

• Introduction to Python Programming – October 2023 Affiliations

Founding Member: Words of Hope Toastmasters Club #366960, Duarte 2004-2020, Competent Communicator Positions held: President, VP of Education, VP of Membership, VP of Public Relations, Treasurer Software and Applications

Platforms: Windows, MAC OS, iPhone IOS, Android.

Proficient in multiple applications and methodologies on personal knowledge management (PKM), Getting Things Done (GTD), productivity, organization, team collaborations, health management, time management, time tracking, task management, note taking, brainstorming, mind mapping, virtual meetings, file storage, information sharing, and standard operating procedures (SOP).

Interests

• Passionate about the growth of others and self in personal, professional, and mental development.

• Enjoy reading, audiobooks, online courses, mentoring, coaching, masterminds, and cohorts.

• Active user of Kindle, Audible, Udemy, Coursera, and immersive live courses.

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