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Customer Service Representative

Location:
Santa Maria, CA
Posted:
July 27, 2023

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Resume:

Emily Anne Crowe

**** *** *** ***** *****, CA, **455

Contact: 661-***-****

adyjm2@r.postjobfree.com

Education

Ernest Righetti high school (2014-2016)

*** ****** **, ***** ***** CA 93455, 805-***-**** Cumulative GPA: 3.0

Allan Hancock College (2016-2019)

800 S College Dr, Santa Maria, CA 93454, 805-***-**** Related Experience

Achievement House Inc.: Community Day Program Instructor Address: 3003 Cuesta College Rd,

San Luis Obispo, 93405

(03/ 2022- 06/2022)

● In this role, I am responsible for helping adults with developmental disabilities reach their full potential and preparing them for entering the workforce by exposing them to the community in various ways, such as but not limited to, volunteering at the San Luis Obispo Food Bank, planting trees for Eco Slo, and gardening at our garden at our location.

● I also help our clients with reaching more personal goals like proper hygiene, cooking simple meals, becoming familiar with using public transportation, and working towards overall independence.

● Lastly, I worked a little bit of case management by documenting whether or not the clients have reached their objectives, reporting any suspicions of abuse/neglect in their families, and meeting with the clients to ensure they are happy with what they’ve worked on and ask if there are any more goals they’d be interested in meeting. Aspire Counseling Services

Trauma-sensitive yoga instructor

865 Aerovista Pl, #130

San Luis Obispo CA, 93405

(07/2021-06/2022)

● My position at Aspire Counseling as a trauma-sensitive yoga instructor required me to utilize my skill of compassion, patience, and empathy to aid trauma survivors in learning how to cope with the struggles of their daily lives through meditation, yoga, and mindfulness training.

Costco Wholesale (2017-2020)

1700 S Bradley Rd Santa Maria, CA 93454

805-***-****

● Boxing Groceries: One of my primary duties was to expertly and efficiently box the customers' purchases after they've completed their transactions at the cashier's station. This involves carefully organizing and packing items to prevent damage during transportation and ensuring that each box is neatly packed.

● Cashiering Support: While my main role was as a Cashier Assistant, I may occasionally be required to step in and assist the cashiers during busy periods or when additional support is needed to maintain shorter checkout lines and provide prompt service to customers.

● Pushing Grocery Carts: Maintaining an organized and easily accessible supply of shopping carts is essential for customer convenience. I would be responsible for collecting and arranging grocery carts in designated areas, ensuring they are clean and readily available for customers.

● Assisting the Pharmacy: My duties extend beyond the cashier area to support the pharmacy operations. This may involve tasks such as organizing prescription orders, restocking pharmacy shelves, and assisting customers with general inquiries related to pharmacy products.

● Stocking Items: Keeping the store shelves well-stocked is crucial for providing customers with a wide selection of products. As a Cashier Assistant, I would collaborate with other team members to replenish merchandise, ensuring products are easily accessible for customers to purchase.

● Customer Service: As a representative of Costco Wholesale, I was expected to provide excellent customer service. This includes greeting customers with a friendly attitude, addressing their inquiries, and assisting them with any issues they may encounter during their shopping experience.

● Maintaining Cleanliness: Ensuring the store's cleanliness is essential for creating a pleasant shopping environment. I was responsible for tidying up the work area, organizing boxes and bags, and promptly cleaning up spills or messes to maintain a safe and orderly store.

● Team Collaboration: Working as part of a team is integral to my role. I would coordinate with cashiers, other cashier assistants, and store staff to ensure that daily operations run smoothly and efficiently.

Regal Entertainment: (2015-2017)

100 Town Ctr E Santa Maria, CA, 93454

844-***-****

● Box Office Attendant: As a Box Office Attendant, my primary responsibility was to provide exceptional customer service to moviegoers. I sold movie tickets, process payments, and assist customers with inquiries regarding showtimes, ticket prices, and seating availability.

● Concession Stand Attendant: As a Concession Stand Attendant, I worked in the theater's food and beverage area. My duties involved preparing and serving a variety of concessions, such as popcorn, beverages, candy, and other snacks. I maintained the cleanliness and organization of the concession area, handle cash transactions, and assist patrons in making selections from the menu.

● Usher: As an Usher, I would play a crucial role in creating a positive movie-watching experience for customers. These duties included greeting guests, checking tickets for proper entry, guiding patrons to their seats, and ensuring that the theater auditoriums are clean and ready for the next showing. Additionally, I helped enforce theater policies, such as no outside food or drink, and assist with any customer concerns or emergencies.

● Customer Service Representative: As a Customer Service Representative, I worked at the theater's guest services desk or customer support center. These duties involve addressing customer inquiries, resolving complaints, and providing information about theater amenities, special promotions, and loyalty programs. I was the point of contact for any customer-related issues and strive to ensure a smooth operation. Nannying

(08/2009-01/2023)

● I ensure the children are fed, and get them ready before I drive them to school. I also entertained the children with fun activities and games using my creative imagination. Relevant Skills

I am very patient which is a necessary skill in working with others.

I have the communication skills needed to ensure the operation of work runs smoothly and efficiently.

Compassion/Empathy, are two vital skills in all of my lines of current work and future aspirations. It is important to me that I work in an environment where I can tap into these skills by helping others emotionally and physically.

I am also a great listener when it comes to instruction.

I work well both independently and in a team.

Volunteering

Santa Barbara foodbank

I volunteered as a Summer Activity and Food Director, handing out lunches and setting up activities for children who did not have the resources during summer vacation. References

Tom Buckley:

● Program director at Aspire Counseling Services.

● adyjm2@r.postjobfree.com

Danielle Skipper

● Director of Workforce Development & Management

● adyjm2@r.postjobfree.com



Contact this candidate