Customer Service Representative

RONESHIA DAVIS

***** ****** *****, ******** ****, Texas 77489 · 713-***-****

***************@*****.***

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

EXPERIENCE

JANUARY 1999- CURRENT

BEAUTICIAN, Self-employed

Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.

Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.

Suggested treatments and styles to suit customer appearance and fashion choices.

Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

FEBRUARY 1999 – JANUARY 2004

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE, ALRIGHT PARKING

Sought ways to improve processes and services provided.

Cross-trained and backed up other customer service managers.

Managed timely and effective replacement of damaged or missing products.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Investigated and resolved accounting, service and delivery concerns.

Resolved concerns with products or services to help with retention and drive sales.

Performed various clerical duties by filing and faxing documents and creating customer databases.

Attended telephone skills and program information training sessions to boost aptitude.

Educated customers about billing, payment processing and support policies and procedures.

JANUARY 2004 – DECEMBER 2004

FOOD SERVICE LIASON, HOUSTON METHODIST HOSPITAL

Developed and distributed employee work schedules based on operational needs and employee requests.

Assisted with setup and breakdown of events, banquets and parties to comply with logistics.

Processed payments and provided receipts to establish proof of transaction.

Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.

Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.

Maintained stock levels of cups, lids, straws, and condiments throughout shift.

Trained and coached newly hired team members in restocking items and delivering good service to customers.

Explained food preparation methods to patrons with allergies and gluten intolerances.

Provided high level of assistance to customers during special events, fundraisers and private parties.

EDUCATION

2001

GED, JESSE JACKSON ACADEMY

SKILLS ACTIVITIES

Client Consultations

Beauty Trend Advising

Social Skills

Sales Proficiency

Problem-Solving Ability

Call Center Operations

Administrative Support

Clerical Support

Cash Register Operations

Inventory Receiving

Billing and Payment Processing

Complex Problem-Solving

Cleaning and Sanitation

Team Oriented

Customer Service

References Upon Request

Contact this candidate