SHAILZA BAGHLA

Contact: 971*******

E-Mail: adyjli@r.postjobfree.com

JOB OBJECTIVE

Secure a challenging position in a reputable organization to expand my learnings, knowledge and skills. Build a career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the organization.

Profile Summary

● 5+ years of experience in Operations support and HR/CSR

● Highly competent in managing daily business operations, streamlining processes and supervising

● Transitioning of projects from implementation to execution

● Managed projects for company’s CSR initiatives

Core Skills

● Client Management (Individual Contributor) role

● Contract Management of NGOs worldwide through Salesforce

● Stakeholder Management

● Remote transitioning

● Offshore support/ Supervisory skills and Backend Operations

● Quality review

● Compliance review

● HR Policies development and rollout

● Corporate Social Responsibility (CSR)

● Salesforce as client management software

Work Experience

NIIT LTD.: Assistant Manager (January 2017 to May 2017) Role:

● Was supporting learning and development activities for Shell plc.

● Client Manager role involved in pre set up and execution of trainings for Shell employees with support of onsite learning advisors.

● Database Management of trainings held for specific domain.

● Team management of subordinates and division of work. N- Axis Software Technologies Pvt. Ltd.: Senior Executive (August 2015 to December 2016) Role:

● Assisted in HR forms and policy framework along with handling recruitment for various departments.

● Assisted recruitment department to enhance the capacity as and when needed.

● Rectified processes in all the sub sections of HR by maintaining database and filing of various records.

● Implemented attendance and leave management system.

● Worked in Customer relationship management team.

● Handled international project with KBZ Gateway Limited in Myanmar wherein N-Axis developed a large scale OSS / BSS System for the client.

● Ensured that all the contract documents are in place and our commitments in terms of schedule, scope and documents are met.

● Was responsible to follow-up for the purchase orders and approvals for the resources as per the contract including invoicing and follow-up for the payments. Binary Semantics: Senior Analyst (September 2012 to July 2015) Role

● Worked with Binary Semantics Ltd (Onsite Google India Pvt Ltd) as Senior Analyst.

● Handled Geo Grants Project which is a part of Corporate Social Responsibility program of Google as a main resource.

● Worked with the Non-profit sector organizations and Education Institutions (worldwide)for successfully granting them

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Licenses for Google owned products. I worked in a Contract Administrator role helping non-profits navigate the Geo Grants process.

● Was responsible for preparing contract documents, developing and issuing Geo Grants, reviewing documents, and proposed scape of work for completeness, ensuring compliance, admin support, post launch support, maintaining grantees database.

● Worked on tools like Salesforce for Contract Management. From India I have been one of the primary resource for managing the Licenses allotted worldwide and coordinating with Project Managers at Google Office.

● Simultaneously was part of Google Transit Team to check the quality of the Transit data and was instrumental in making the data live on Google Maps provided by Transit Agencies based across the world. Quatrro BPO Solutions: (February 2010 -

August 2010)

● Have worked with Quatrro BPO Solutions from February 2010 till August 2010 as Fraud Analyst.

● Worked with Quatrro Analytics and Management Services Private limited, which is a division of Quatrro BPO Solutions providing fraud analysis services to various banks in USA. I worked specifically into cheque fraud analysis department for JP Morgan Chase Bank.

Academic Qualifications

● 2011: Master’s in business administration (MBA—Interactive Distance Learning) from IMT, Ghaziabad with specialization in Human Resources.

● 2009: Bachelor of Arts (programme) from Delhi College of Arts and Commerce, Delhi University with specialization in Industrial Relations and Personnel management and German Language.

● Schooling from D.A.V Public School, Vasant Vihar, New Delhi. Was always a good student with a healthy interest in both academics as well as extracurricular activities.

● 2004: 12th from CBSE

● 2002: 10th from CBSE

IT Skills

● Well versed with MS Office esp MS Word and PowerPoint

● Proficient in Excel and Internet Applications

● Worked on Ubuntu/linux OS

Awards & Accolades

● Received quarter awards/certificates and special recognition from senior management and Program Managers multiple times in my tenure of more than 2.5 years. Personal Dossier

Date of Birth: 23rd of November, 1986

Address : Dwarka, Delhi

Language Proficiency: Hindi, English & German (Basic) Nationality: Indian

DECLARATION:

I hereby declare that all the statements made are true and correct to the best of my knowledge and belief. At the same time, I also assure you that you will not regret your selection if I am given a chance to serve your organization. Place: Shailza Baghla

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