Human Resources Business Administration

Melissa D. Martin

Phone: 980-***-**** Email: adyjki@r.postjobfree.com

https://www.linkedin.com/in/melissa-martin-99538477

Profile: An accomplished Senior Executive with a unique ability to combine Business Development, Marketing and Operations experience at both the general management and operational management level. A history of delivering a winning strategy that produces student engagement, partner development, succession planning by building teams that execute and organize companies to grow in new markets or existing mature markets.

Professional Experience

Campus Director

Health and Style Institute/ Atlanta/ 2022 - 2023

Highly visible Operational Leadership role to enable greater performance within campus activities in the challenging For-Profit Education Industry.

• Reorganized and upgraded management and staff to produce the highest customer satisfaction results in comparison to competitive market.

• Strengthened academic leadership by implementing weekly meetings to establish an academic environment centered on best-practice utilization, student satisfaction and faculty development. Resulting in average monthly attrition reduced from 7.8% to 4.2%.

• Established industry hiring partners and exclusive agreements, including Design Essentials Salon Systems and its salon base, The Confess Project, Nyeti Designs, The Women’s Expo, and others in effort to boost student career placement annually by 50%.

• Improved compliance with internal and external audits for accreditation bodies and regulatory agencies by 70%.

Executive Director/ Associate Director

Aveda Arts & Sciences Institute/ Atlanta, GA; Washington, DC & Arlington, VA/ 2018 - 2022

Responsible for the repositioning and rebuilding of the academic environment and campus enrollment while managing the day-by-day operations in conjunction of relocating the Washington, DC campus to Arlington, Virginia.

• Managed over 26 Faculty and 307 students included in 11 arbitrations resulting in 7 cleared disputes with no penalty to the organization.

• Consistently met and exceeded enrollment benchmarks as forecasted by shareholders projections resulting in annual tuition revenue of $3.5 million. Results on average enrollment of 30 students per 5 terms per year.

• Responsible for the overall student engagement and administration of the college’s student code of conduct which increased population and retention from 68% to 98%890.

• Restructured inventory controls and reduced damage/ shrinkage by 20% while maintaining a $1.2 million enterprise across multiple campuses.

• Supported the admissions department with self-directed referrals to promote enrollment and reduce the overall cost-per-lead.

Director/ Trichologist

Hair Loss Solutions Clinic/ Charlotte, NC & Peachtree City, GA/ 2015 - Current

Responsible for the measurement and detection of contraindicators that can be diagnosed by the Physician as it pertains to alopecia areata, androgenetic alopecia, postpartum alopecia, traction alopecia and telegon effluvium.

• Providing continuity of care within the scope of discovery for conditions, diseases and disorders that lead to hair loss or thinning hair with a 93% success rate.

• Managed scheduling of office personal and maintained compliance of medical records under the HIPAA & state regulatory agency.

• Screened and examined comprehensive metabolic panel to interpret the underlying cause of hair loss and thinning hair.

• Converted data analysis to a workable solution for participants to regain hair growth at a result of 85% active hair follicle rejuvenation rate.

• Examined hair follicles at a microscopic level to determine vitality of hair follicles and reduction of hair thinning or loss.

Program Coordinator/ Instructor

Central Piedmont Community College / NC / 2013-2018

Developed and implemented curriculum for the cosmetology program while students

earned an Associate’s Degree in Applied Science and prepared for licensing exam.

• Established cosmetology program for the community college with a focus on enrollment retention to graduation. Results: 98% graduate rate for all enrolled students

• Responsible for building a self-sustaining program with financial benchmarks set by the state in accordance with the regulatory agencies. Results: Program became self-sustained within the first 182.5 days after conception

• Provided Core Competencies for program benchmarks to maintain $4 million grant proposed by the State.

• Proven success rate for graduates to pass the Licensure exam at a rate of 99%.

• Individualized succession plans for Instructors to become Directors, Program Chairs and Owners.

• Developed and implemented curriculum for cosmetology program utilizing

Pivot Point Lab and Learning Systems.

Master Cosmetologist/ Owner/ Instructor

3rd Dimension Salon and Spa/ NC / 1997-2013

Responsible for the construction, government licensing, start-up capital, clientele, bookkeeping of P & L statements for end of year reporting.

• Provided services pertaining to but not limited to the cosmetic arts industry in a salon setting.

Results: Grew and Maintained an active book of business in the sum of 200+ clients

• Performed operational and managerial tasks such as scheduling, hiring stylists, budgeting, monitoring expenses and payroll for the function of all salon needs in accordance to state regulations and salon ownership.

• Encouraged and facilitated continued education for stylists employed and local for state license renewals while providing apprenticeship for newly licensed stylists. Results: 92% completion of continued education credits per the licensing board of North Carolina.

• Maintained staff and clientele for commission and booth rental stylists.

Master Cosmetologist/ Salon Owner/ Instructor

Another Level Salon / NC / 2005-2018

Responsible for upfitting commercial suite into a suitable facility to practice cosmetic arts and learning facility for apprenticeship.

• Obtained second location for the practice of providing cosmetic arts services and apprenticeship for future professionals for the Cosmetic Board of Examiners for NC.

• Adapted a streamline approach to recently graduated cosmetologist in the arena of building a clientele, scheduling a book of business, maintaining a book of business, and developing a skill set conclusive of industry standards.

• Critiqued and coached cosmetologists to reaching their fullest potential in the areas of skills, knowledge, and abilities.

Business Acumen Consultant/ Master Cosmetologist

Metropolitan Academy / NC/ 2000-2005

Responsible for providing expertise to school structure, retention, marketing, recruitment, academics, and finance.

• Developed and implemented curriculum for cosmetology program utilizing Milady Learning Cengage. Results: 79% graduation rate per program growth over 24 months after implementation.

• Created operational budget for campus functions and regulations resulting in a decrease of 24% expenditures.

• Provided educational training for professional development as the need of the business dictated and state regulations were adopted per the licensing board of North Carolina.

• Restructured student scheduling for retention and recruitment resulting in a decrease in attrition by 12% over the course of 24 months.

Education

Johnson C. Smith University

B.A.S. Business Administration with concentration in Management

Central Piedmont Community College

A.A.S. Human Resource Management

Central Piedmont Community College

A.A.S. Cosmetology

Business Operations Competencies

Management & Leadership

26 years in management & leadership in private businesses and education

Ability to balance competitive advantage in a multifaceted business environment

Capable of building a culture focused on customer satisfaction which results in increased student outcomes

Skilled in team building and fostering a learning environment to coach, motivate and excel work performances

Strategy & Execution

Ability to drive the initiatives of the organization towards desired outcomes.

Persistence to stay the course of action and persevere, even in complex business situations.

Succeeded in leveraging the strengths of individual team members.

Incorporated high level of follow-up to achieve accountability and execute plans to achieve business results.

Staff Development

Can identify individuals with high potential and develop a pipeline of talent to achieve business objectives.

Ability to create an environment where staff feel valued and appreciated while recognized meeting the goals of the business.

Ability to control and foresee gaps within the organization to improve quarterly and annual results.

Ability to effectively communicate the needs and desired outcomes of the business both individual and collective settings.

Critical Analysis

Ability to evaluate operational results, implement comprehensive business strategies to improve the overall productivity of team members.

Can utilize reports and metrics to identify opportunities and drive operational focus in an upward direction.

Possess analytical ability to review operational and financial reports to meet expectations related to revenue, expenses, and profitability.

Awards & Accomplishments

DELTA MU DELTA HONOR SOCIETY IN BUSINESS ADMINISTRATION

SIGMA TAU DELTA INTERNATIONAL ENGLISH HONOR SOCIETY

ALPHA SIGMA LAMBDA HONOR SOCIETY

PHI THETA KAPPA HONOR SOCIETY

CERTIFIED HAIR LOSS PRACTITIONER

CERTIFIED ASSOCIATE TRICHOLOGIST

BUSINESS ADMINISTRATION SPECIALIZATION in BUSINESS OPERATIONS

BUSINESS ADMINISTRATION in BUSINESS ETHICS

HUMAN RESOURCES MANAGEMENT SPECIALIZING in HUMAN RESOURCES GENERALIST

BUSINESS ADMINISTRATION SPECIALIZING in ENTREPRENEURSHIP

AMERICAN MEDICAL CERTIFIED BOARD ASSOCIATION MEMBER

R E F E R E N C E S

Dr. Ray Bennett; Wingard Urgent Care & Wellness Spa Phone: 678-***-****

Dr. Delaney Moses; Atlanta Metropolitan Area Phone: 404-***-****

Dr. William Preston; Health and Style Institute Phone: 703-***-****

Contact this candidate