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Customer Service and procurement skills

Location:
Pearl, MS
Posted:
July 26, 2023

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Resume:

SENTERICA WHEELER

adyjjj@r.postjobfree.com 601-***-**** Brandon, MS 39042

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Data Entry

Purchasing Procedures

Telephone and Email Etiquette

Purchase Contract Reviews

Verbal and Written Communication

Problem-Solving

Microsoft Office

Procurement

Inventory Management Skills

Customer Service

Team Building and Leadership

Payment Requests

Effective Multitasking

Accounting Standards Understanding

Staff Training

Inventory Control

Effective Communication

Procurement Officer Mississippi Department of Health - Jackson, MS 07/2018 - Current Prepared and processed purchase orders for supplies, equipment and services. Tracked orders and confirmed system lead times and delivery dates. Entered order details into system and inputted updates accordingly using MAGIC. Reviewed requisition orders, verifying terminology and specifications for accuracy. Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.

Evaluated and researched suppliers and processed orders for purchases through new contracts and competitive bids.

Liaised with accounting and vendors to minimize and clear up invoice discrepancies. Kept records of vendor and supplier expenditures and organized financial documents into company databases. Contacted vendors to determine order status and communicate discrepancies with shipments. Obtained quotes from various suppliers to determine most cost-effective purchasing options. Support Technician Mississippi Department of Health - Jackson, MS 06/2017 - 07/2018 Answered use and repair questions via in-person, email and telephone requests. Generated reports and updated files and documentation. Reviewed files, records and other documents to obtain information or respond to requests. Communicated with customers, employees and vendors to answer questions and address complaints. Answered telephones, directed calls and took messages. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Understood and followed oral and written directions. Operated mail room equipment or machines to perforate, stuff envelopes or apply postage. Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination. Maintained positive working relationship with fellow staff and management. Demonstrated leadership by making improvements to work processes and helping to train others. Summary

Skills

Experience

WIC Warehouse Clerk III Mississippi Department of Health - Jackson, MS 07/2012 - 06/2017 Updated inventory and production information using warehouse management systems and scanner guns. Examined packages and goods for damage and notified vendors of replacement needs. Verified received goods by comparing with purchase orders. Inspected and recorded incoming and outgoing orders for count, damage and dates. Stored items in orderly and accessible manner in warehouse supply room. Maintained accurate and updated records and reviewed data to evaluate department performance. Conducted weekly, monthly, quarterly and yearly inventories of warehouse stock. Traveled to most Central Region Warehouses to help improve inventory. Oversaw efficient receiving and inventory management to keep stock within optimal levels. Worked with accounting personnel and purchasing agents to address cycle count variances. Reviewed and executed supply chain transfers for purchase orders. Assistant Manager Dollar General - Richland, MS 02/2010 - 07/2012 Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Delegated daily tasks to team members to optimize group productivity. Directed and led employees, supervising activities to drive productivity and efficiency. Completed inventory audits to identify losses and project demand. Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage. Assisted with developing and implementing marketing strategies to improve sales and profitability. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Resolved customer inquiries and complaints requiring management-level escalation. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Assigned work and monitored performance of project personnel. Hinds Community College Pearl, MS

Some College (No Degree): Business Administration And Management Certified Mississippi Purchasing Agent (CMPA)

Education and Training

Certification



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