Business Development Customer Service
Resume:
Executive Summary
I Samora Mhleli Xorile am a very dynamic, enthusiastic, and hardworking candidate who does not lack in ambition, drive and is full of passion to execute any given tasks. I would like to express my interest in furthering my career by serving your organisation, South Africa and the global village. I have many years of work experience and most of which are within a mix of the Fast Moving Consumer Goods (FMCG), and Hospitality & Tourism administration, management, operations, coordinating, marketing and sales, having several attempts at entrepreneurship.
I graduated from the Tshwane University of Technology as well as the Walter Sisulu University, and my highest qualifications are a National and Advanced Diploma in Tourism Management . I consider myself privileged to have been exposed to the work and business opportunities that have come my way thus far in my sales, business administration and operations career. I now seek a new challenge, coupled with growth and a broader scope of experience within your organisation.
The following offers a few highlights of my experience:
Solid foundation in Business Development and Management: As managing director of my own companies, I have personally been responsible for financial management, marketing, sales planning and pitching, tangible customer service, communication, leadership, delegation, problem-solving, networking, negotiation, planning and project management functions just to name a few. I pride myself in ensuring smooth and on-time delivery of duties and tasks. I am a quick learner and I am indeed a person that can work with others. Because of the love, I have for perfectionism, growth, success and purpose my need to pursue a broader scope will manifest itself within your organisation. I have read extensively and engaged plenty stakeholders on the state of the industry policy and regulatory framework, and this has intrinsically informed the direction I have taken in pursuing business and dictated how and why I should perceive the business’ role in maximising profits but not neglecting how it & I should operate in ensuring all objectives are always met.
A natural knack for entrepreneurship and sales: A constant throughout my career has been my passion for the design and delivery of superior service quality and customer satisfaction. I am comfortable and fully conversant in giving both large and small-group presentations to Government, travel agents as well as corporate clients, I have conducted many site inspections, educational(s), exhibitions, corporate workshops, events companies and negotiations for best rates, which has brought customer satisfaction for my customers within many organizations.
A people’s person of note: I am adept in building and maintaining relationships, with those I work with. I also find it imperative to nurture consensus and a shared sense of purpose in alignment with the organizations' values. I have recruited and managed a team of about 10 employees and had a positive staff turnover. I’m known for my ability to quickly establish trust with my employer and fellow employees and motivate others into action.
Why consider me for this post: Not only do I meet all of the minimum requirements but above and beyond this fact, is the passion that I have for the Travel & Tourism industry. I pay intrinsic attention to detail, think quickly on my feet, I never leave a problem unresolved and I always deliver and even exceed that which is required. My career experience will benefit the organisation immensely having been a Travel Consultant, Tour Operator, Shuttle Driver, Business Development Representative and Director. I come with a whirlpool of Industry knowledge and expertise. Having been director of my own companies I will definitely treat this opportunity in a like manner, total ownership and accountability from my part for the overall success of the post.
Areas of Expertise
GALILEO Certified
Amadeus Certified
DTT - Travel Agency Operations Certified
Tourplan Certified
Summit Certified
Softline Pastel Certified
Micros Fidelio Certified
DTT - Fares and Ticketing in SA Certified
Quicktrav Certified
International Labour Organization, Sustainable and Resilient Enterprise (SURE) Certified
Tourism Product Development
Environmental awareness/understanding
Community Based Tourism Development
Analytical thinking
Problem-solving
Negotiations
Sales execution
Career History
MERCHANDISER ORDER TAKER 01 March 2012 – 30 Aug 2014
Amalgamated Beverage Industries now CCBSA
Managing and coordinating the following key areas:
●Maintain and expand relationships with existing clients to secure increased repeat business in the Local and Traditional market.
●Generate profitable new business opportunities.
●Provide a weekly sales report to the Group sales and marketing manager
●Representing the Unit at trade fairs, exhibitions and other events.
●Be available at all times to assist with the resolution of problems and complaints.
●Administer, update and maintain relevant client databases.
●Coordinate educationals, site inspections and workshops.
●Coordinate marketing material for distribution and ensuring branding standards are maintained.
●Ensure accurate and on time submission of all reports and presentations.
●Implement a promotional calendar together with Management
●Conduct presentations for the clients and do weekly sales calls.
BUSINESS DEVELOPMENT REPRESENTATIVE 01 July 2014 – 01 Jan 2015
Brandhouse Beverages and HeinekenSA
●Trade Execution according to Brandhouse and Heineken’s way of sales
●Maintain and expand relationships with existing clients
●Product launches
●Solving distribution and sales disputes
●Administer, update, and maintain masterdata
●Provide, daily, weekly, and monthly sales report
●Coordinate marketing material for distribution and ensuring branding standards are adhered to.
MANAGING DIRECTOR 23 February 2016 – Present
The Travelhauz Group t.a Travelhauz
Benoni, GP https://travelhauz.wixsite.com/travelhauzgroup
Managing and coordinating the following key areas:
●Draft and implement Business development roles
●Internal and External Stakeholder Liaison
●Business Financial Management
●Human Capital Management
●Sales planning and pitching
●Running business’ daily operations
●Marketing, Advertising and Customer Relations
●Creation and implementation of company policies and values
●Fleet Management and scheduling
●Financial management, tangible customer service, communication.
TRAVEL CONSULTANT(Intern) 22 July 2021 – 22 December 2021
The Travelhauz Group t.a Travelhauz
Benoni, GP https://travelhauz.wixsite.com/travelhauzgroup
Managing and coordinating the following key areas:
●Interact with clients and understand their travel needs, whether they want to travel for leisure, relaxation, business or education.
●Coordinate the travel arrangements as per clients’ requirement.
●Suggest names of destinations that will suit the client's needs, budget, preferences and the age group they belong to.
●Collect documents from the clients and file applications for visa, hotel bookings, and flight bookings.
●Check the completeness of the submitted documents and that they are consistent with documentation guidelines.
●Plan an itinerary with the travellers and include all activities peculiar to that destination.
Educational Details
●Grade 12 National Senior Certificate @ Alexander Road High, 2006
●National Diploma in Tourism Management @ Tshwane University of Technology, 2021
●Advanced Diploma in Tourism Management @ Walter Sisilu University, 2023
Personal Details
●Nationality: South African
●Languages: Xhosa, Zulu, Sotho, English, Afrikaans
●ID: 880**********
●Gender: Male
●Drivers’ License: Code 10 (to be renewed)
●Own Transport: No
●Health: Good
●Criminal Record: No
●Traffic fines: 1 or 2 maybe three
●Cellphone: 063-***-****
●E-mail: adyjjh@r.postjobfree.com
●Address: PO Box 2, eSikolweni Sheshegu, Alice, Eastern Cape, 5709
References
●Mr. Shelikane Lebentlele, Distribution Manager @ CCBSA
●Mr. Unathi Henama, Tourism Commentator
●Ms Sally Roper, Author, Researcher, and Tour Guide
●Mrs. Merrill Ishwerwood, Managing Director @ The Sourceror
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