Administrative Assistant Customer Service
Resume:
VERONICA
ALLEN-GUZMAN
DETAILS
ADDRESS
Des Moines, Iowa, 50313
PHONE
adyjiq@r.postjobfree.com
SKILLS
Leaderships Skills
Problem Solving Skills
Strong Communication Skills
Eye for Detail
HOBBIES
Music, art, nature, antiques.
PROFILE
Dedicated former business owner and dog groomer looking to return to my previous field of clerical and customer service. I have experience in working for property management, marketing, security, maintenance, material handling, parts, employment recruitment, hospitality and retail companies.
I am extremely resourceful and well rounded and perform very well independently or with a team.
I like to finish what I start and am my own worst critic. I also work very well under pressure and have and artistic flair.
EMPLOYMENT HISTORY
Dog Groomer, A Walk in the Park Dog
Grooming
Des Moines
Sep 2020
Setting appointments, meeting with customers to discuss specifics of groom, grooming dogs, inputting notes in software, processing payments.
Owner, The Dog Spot Ankeny
Dec 2017 — Sep 2020
Owning and operating a dog daycare, boarding and grooming facility. Overseeing 15 employees and training them in the care of dogs and customer service.
Making reservations for boarding and daycare.
Making appointments for grooming.
Maintaining demographics and notes in software program. Keeping current vaccination records for all animals in the facility. Maintaining employee records and responding to unemployment claims.
Preparing work schedule.
Accounts receivable and payable.
Overseeing and posting on social media pages.
Ordering supplies.
General Maintenance.
Dog Groomer, The Bark Shop Urbandale
Jan 2017 — Dec 2071
Greeting customers and their dogs.
Discussing the specifications of the desired groom. Discussing any issues with health or diet.
Grooming all breeds or dogs.
Inputting notes in company software.
Keeping a photo library of all grooms.
Pet Stylist, Petco West Des Moines
Oct 2011 — Jan 2017
Answering an abundance of phone calls.
Setting appointments.
Checking in dogs and discussing groom and health issues. Maintaining notes in company software program.
Grooming all breeds of dogs.
Ongoing training.
Dog Groomer, Shear Pawfection West Des Moines
Oct 2007 — Sep 2011
Answering phones.
Setting grooming appointments.
Accepting walk in customers.
Checking in dogs and going over grooming specifications. Grooming all breeds of dogs to owners satisfaction. Processing payments.
Making bank deposits.
Administrative Assistant, SouthRidge
Mall/Mace Rich Corporation
Des Moines
1999 — 2006
Administrative assistant for the management, leasing, sales, marketing, security, accounting and maintenance teams.
Answering phones and directing calls to the appropriate party. Accepting payments from tenants and providing receipts. Typing leases for new tenants.
Taking ideas and implementing them for mall improvement. Dealing with tenant security and maintenance concerns. Assisting marketing department with design of signage. All other general office duties.
Receptionist, Clarklift of Des Moines Des Moines
1997 — 1999
Answering multi line phone system.
Greeting customers upon arrival.
Preparing literature and proposals for sales department. All other general office duties.
EDUCATION
Diploma, Santa Barbara High School Santa Barbara
1986 — 1987
REFERENCES
Amanda Miller
Des Moines Public Schools
Wendy Lerma
The Dog Spot
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