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Customer Service Shift Manager

Location:
Pompano Beach, FL, 33069
Salary:
16.50
Posted:
July 26, 2023

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Resume:

Mar ****

Jun ****

N A T H A N I E L E V A N S

954-***-****

adyjio@r.postjobfree.com

fl 33311

PROFESSIONAL SUMMARY

Shift Manager with strong organizational skills and attention to detail. Exhibit authoritative and fair leadership qualities. Friendly and calm demeanor. Excellent communication and customer service skills. Display efficiency and strong time-management skills. SKILLS

Quick Learner Executive Team Leadership

Staff development Develop employee knowledge

Networking and collaboration

EDUCATION

Computer Network Technician

Florida Career College - Lauderdale, Florida

High School Diploma

Dillard High School - lauderdale, fl

EXPERIENCE

3rd Shift Manager, Racetrac Petroleum, Nov 2016 - Current

• Greets and interacts with new and regular guests in a genuine manner and suggests products that compliment purchase to enhance the guest experience.

• Rings up guests on cash register and balances cash and inventory transactions.

• Provides prompt, efficient, and courteous service.

• Resolves and when necessary escalates guest complaints.

• Fosters positive and professional relationships with co-workers and guests, communicates respectfully, and maintains a consistent team-oriented attitude.

• Focuses on collaboration and teamwork as a part of the store team; works well with the general public.

• Encourages participation in the guest feedback system.

• Cleans in and outside of store (sweep parking lot, mop floors, empty trash, clean rest rooms, fill water and towels at the pump, replace pay-at-the-pump receipt paper, etc).

• Stocks shelves and coolers and takes inventory on shelf items.

• Keeps fresh foods stocked and ready-to-eat. Performs regular temperature checks to ensure food is at the appropriate temperature.

• Adheres to all RaceTrac, federal, state and local safety-related regulations, including food safety regulations.

• Assists Store Management in receiving vendor deliveries. • Maintains fresh and available beverages.

• Keeps gasoline price sign up-to-date outside of store in accordance with the method of that location.

•Supervised staff, including development of team leaders to improve team management. Cook, Burgerfi, Sep 2015 - Oct 2016

Cooked food products following established instructions for the preparation of particular menu NE

items.

Ensured that food was stored at the proper temperature as required by food safety regulations. Handled daily checklists consistently, including cleaning and restocking requirements for efficient kitchen operations.

Cleaned and disinfected food preparation areas, workstations, and equipment. Worked well with front-of-house staff to consistently meet customers' needs. Learned and followed restaurant recipes to give customers consistent quality. Trained in grilling, frying, prep and other cooking techniques to effectively prepare any dish.



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