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Sammy Dean Lackey

adyjia@r.postjobfree.com 703-***-**** linkedin.com/in/sammy-lackey-44527626b allmylinks.com/sammyspetcarekc SUMMARY

My deep interest in web technology and web development combined with running my own business has driven me to gain hands-on experience with Wordpress, website design, and SEO optimization. EXPERIENCE

Company Owner

• Passionate and experienced company owner with a deep love for animals and a commitment to providing exceptional pet care services.

• Seeking to continue the growth and success of Sammy's Pet Care LLC while obtaining certification in dog training to expand services.

• Develop and implement strategic plans to expand the business and increase clientele.

• Create, design, and optimize my company's website for performance, detail, and SEO. Established Sammy's Pet Care LLC and grew clientele base by 10% year after year for five years.

Bartender

• My responsibilities included welcoming customers, learning about their preferences, answering queries, recommending menu items, and preparing and serving beverages and food. I specialized in recommending wines based on customers' tastes, creating an immersive and personalized experience for each patron.

• Balancing my rapport-building skills and deep understanding of wines, I provided exceptional customer service by creating a positive atmosphere, listening and responding to customer suggestions or complaints effectively, and continuously improving the quality of service.

• I brought a combination of technical skills, knowledge of mixing, garnishing and serving drinks, and the ability to maintain a well- organized and clean bar.

Hospitality Leader

• As the Hospitality Leader at Mike's American Grill, a high volume steakhouse, responsible for overseeing and organizing the daily operations of the restaurant to ensure an unforgettable dining experience for our guests.

• Leading Operations: Ensure that the operations at the restaurant coordinate effectively and efficiently, while maintaining our high standards of service.

• Staff Management: Oversee the hiring of qualified personnel in line with our high standards, and supervise the staff to ensure excellent customer service.

• Customer Satisfaction: Directly involved in handling customer complaints, aiming for their quick resolution, and ultimately, enhancing our customer satisfaction rates.

Operations Manager

• Maximizing sales and profitability, managing expenses, and ensuring excellent customer service for all patients.

• Investigating and implementing new technological solutions for administrative operations, conducting ongoing analysis of technological processes in line with industry regulations, and staying updated with the latest technology and improvement strategies.

• Supervise, train, mentor, and develop department managers and staff, identify and improve the skills of the team, and foster teamwork within the departments.

• Ensure that the company's products sell and dispense in a timely and cost-effective manner and that orders dispense according to specifications and quality standards.

EDUCATION

High School Diploma

Alexander Central High School • May 2008

SKILLS

Industry Knowledge: Dog Training, Bartending, Operations Management, Sales, Marketing Strategy, Web Analytics, Social Media, Web Development, Business Development, Web Design, Search Engine Optimization (SEO), Dog Walking, Dog Behavior, Pet Care, Food and Beverage Operations, Catering

Interpersonal Skills: Communication, Negotiation

Languages: English and Spanish

Sammy's Pet Care LLC July 2023 - Present, Parkville, Missouri, United States · Remote Barcelona Wine Bar August 2022 - May 2023, On-site Great American Restaurants January 2018 - January 2022, Springfield, VA · On-site Complete RX and Lead Solutions January 2015 - April 2018, Statesville, North Carolina, United States · On-site

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