JANEY THOMAS

ADMINISTRTION MANAGER/CUSTOMER SERVICE

Phone: 253-***-****

University Place, WA Email: adyji8@r.postjobfree.com

Business professional who has successfully worked with corporations, academic institutions, healthcare, federal and state agencies. Created training workshops. both on-site and virtually for employees in both the private and public sector. An avid problem solver who sees the problem and works hard to find the best solution. Provides an exemplary level of Customer Service across all levels of the organization.

Professional Experience

AMAZON DELIVERY ASSOCIATE DRIVER TRAINER, AMAZON AMBASSADOR, WAREHOUSE ASSOCIATE

Sumner, WA, DSE7 also Bremerton, WA DSE8.

Driver Trainer Instructor for Amazon Drivers and Delivery Service Partners (DSP’s). 2018 to 2023

Launched Driver Training at DSE8 and held the Regional Compliance at 100% trained

for incoming Drivers.

Partnered with DSP’s to offer training and re-training of students, 1:1 training, ride-a long’s

and audits.

Created new Driver Trainer schedule during non-Peak times offering DSP’s the ability

to use Driver Trainer’s for additional On the Road (OTR) training where needed.

Coordinated with Area Manager and DSP’s to ensure all students received specialized

“hands-on” training loading vans with an experienced driver.

As an Amazon Ambassador trained new hires on warehouse safety procedures.

Rolled out the Virtual Training program when COVID-19 made it difficult to present in person.

Launched the Hermes Training (Covid) Program for DSE7.

Trained two new Driver Trainers and three Interim Trainers before Hermes Launch.

INDEPENDENT CONTRACTOR -- Sole Proprietor – Fulfillment by Amazon (FBA) 2016 – 2018

Tacoma, WA

Sold high quality products through my Amazon Pro Account.

Strategically sourced products to purchase and sell on Amazon.

INDEPENDENT CONTRACTOR -- REALTOR, CALIFORNIA 2013 – 2016

O.C. FAIR & EVENT CENTER, COSTA MESA, CA 2012 – 2013

CONTRACT SPECIALIST

Managed the Request for Proposal (RFP) process for major contracts.

Procured goods, including construction materials, vehicle parts and monitored delivery requirements.

Negotiated with suppliers and manufacturers regarding pricing, discounts and logistics.

Oversaw internal tracking systems for procurements and contract documentation.

MANAGED CARE FACILITATOR 2010 – 2012

Managed projects to create and implement benefit events for a quadriplegic patient.

Monitored expenditures of patient’s team funds for first two years, post-injury.

Developed client's health management goals.

Created agendas, prepared materials for client meetings, took notes to create follow up plans.

Motivated team to develop opportunities for one-on-one personalized cognitive stimulation.

Developed a systematic activity program implemented by the team.

Janey Thomas Page 2

U.S DEPARTMENT OF FISH AND WILDLIFE, PORTLAND, OR 2004 – 2010

BRANCH CHIEF, SUPERVISOR, ACQUISITION BRANCH, WARRANTED CONTRACTING OFFICER

Supervised Contracting Officers in the procurement and contracting of goods and services.

Negotiated and led a cross-functional panel of six for the return in $385K in unapproved funds used to procure goods and services that were not received.

Created and implemented Standard Operating Procedures (SOPs) for the FAST Team (Financial Assistance Stimulus Team) for the Western Region.

Managed and trained the FAST team in federal policies and procedures, Regional Office review and expenditure of stimulus funds.

Knowledge of Federal Acquisition Regulations and Code of Federal Regulations.

Ensured cooperation between various agencies in the coordination and completion of 94 inter-agency agreements in one fiscal year.

Created and hosted a three-day contracting workshop with 100 attendees.

Wrote SOPs for the implementation of grants and agreements for the West Region.

Education & Training

Bachelor of Arts, Business Management, California State University, Fullerton, CA

Defense Acquisition University – Warranted Contracting Officer

Grant Management Certification

Amazon Certified Driver Trainer for CDV (Commercial Delivery (Vans) and EDV (Electric Delivery Vehicles)

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