Keleisha Webb

Customer Service Representative

Arlington, TX 76010

adyjhi@r.postjobfree.com

+1-214-***-****

Positive and upbeat Customer Service Specialist bringing 10 years of customer experience in fast- paced settings.

Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Work Experience

Scheduling Coordinator

AutoNation - Irving, TX

August 2022 to Present

• Receives inbound client calls for service related issue

• Facilitates specific appointments for the service advisors

• Follows detailed scripts for inbound calling

• Confirms all scheduled appointments

• Maintains defined service levels

Billing Representative

Charter Communications Spectrum - Irving, TX

June 2020 to Present

Decipher current billing statements

Taking payments

Creating tickets to resolve billing issues

Collections

Assisting over 60-70 customers daily while maintaining ranked AHT and Customer Satisfaction Contact Specialist

Pacific Dental Services - Irving, TX

March 2019 to September 2019

Rescheduling/ cancellations of dental visits 4.

Creating new charts for new patients 5.

Building Rapport 6.

Maintaining a 92% Average in Quality 7.

Maintaining a 80% availability.

Act Manager

Haverty Furniture Companies, Inc - Coppell, TX

February 2018 to October 2018

Perform exchanges, returns, cancellations, re-selects. 02/2018 - 10/2018

Assist 3rd party warranty companies with information that is needed for customers claim. Customer Service Representative

TeleVista - Irving, TX

August 2017 to February 2018

collegiate and professional athletic websites, such as NFL shop.com NBA shop.com, NASCAR.com, Also Fanatics.com

Tracking orders for the customers.

Placing Orders

Customer Service Representative

Warrantech - Bedford, TX

April 2016 to February 2017

Helping customers file claims for their appliances, jewelry and electronics, working with over 100 different vendors from HHGREGG to GANDER

MOUNTAIN to our Canada vendors HOME OUTFITTERS.

Education

High school or equivalent in Medical Assistant

Everest College - Arlington, TX

November 2011

Skills

• Customer service

• Dispatching

• Avaya

• Invoice

• New hires

• Filing

• Closing

• Receptionist

• Cashier

• Scheduling

• Inventory

• Calendar management

• Excel

• Microsoft office

• Training

• Cooking

• Shipping

• Team building

• Customer Care

• CSR

• Customer Support

• Call Center

• Upselling

Additional Information

Skills

Compassion Invoice and payment processing

Empathy Training and development

Order puller Store opening and closing

Multi-Tasking Flexibility Vital sign assessment

Customer Service, Money Handling Rapport building

Training New Hires in various areas Appointment se ing Inventory, Customer Service Upselling and cross-selling A ention to detail, Avaya, Call Center, Cashier, Charts, Dispatching Cooking, Customer Service, Customer Service, Training, Patient testing Filing, Focus, Inventory, Team Building, Medical

Assistance, Excel, Mail, Money, Microsoft Office, Multi- Tasking, Pick, Quality, Rapport, Receptionist, Sales, Scheduling, Shipping, Sorter, Websites

Schedule and calendar management

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