Customer Service, Sales and Business Development

Nicole Nieman

NC/SC Region 949-***-**** **************@******.***

linkedin.com/in/nicole-nieman

Successful sales and business development executive with long-term success driving significant incremental results through integrated sales, marketing and customer service. Highly effective through strategic planning, excellent consultative selling, project, collaboration, negotiation, and persuasion to generate meaningful ROI.

Leadership and executive management skills

National Event Planner and Scheduler Clear and Effective Communicator Change Management

Multi-Project Management Relationship Builder Microsoft Office Suite

professional experience

Business Consultant, Gen Rev 2023

Apply in-depth knowledge of functional medicine principles to guide clinic operations.

Process Improvement: Analyze workflows, procedures and protocols to identify areas for enhancement. Implement changes to increase efficiency and optimize patient outcomes and experiences.

Provide staff training and development.

Identify and provide areas for improvement based on evaluating current processes and systems within the clinic.

Apex Energetic, Irvine, CA 2004-2015

Director of Outside Sales

Supervised day-to-day sales support and business development for a 5-million-dollar provider of healthcare products driving market growth by 30%.

Championed marketing and education strategies to expand our market and gain a reputation as a high-quality provider of nutritional products.

Sales Management and Marketing

Revamped all marketing, materials and communications, resulting in doubling attendance in existing company seminars, expanding into new markets and increasing sales by 18% per practitioner.

Review business processes, job roles, systems and marketing variations, improving cost-effectiveness, productivity, and customer satisfaction.

Organizational Development

Innovator of new departments and business functions and consistently providing outstanding customer experience and top-tier customer support to decrease customer complaints.

Drove the enhancement of educational programs, new product rollouts and strategies to bridge the gap between traditional medicine and nutritional therapies.

Technology, Logistics, and Channel Development

Collaborated with the CEO, inside sales and customer service managers to create new tools, including a proprietary CRM tool that increased customer follow-up, sales tracking, and forecasting.

Worked with developers to build a blood chemistry software tool to assist practitioners in tracking patients' blood test results, identifying dysfunction and creating a comprehensive functional health report.

Client Relationship Management

Personally managed a portfolio of long-term relationships with high-volume clients; developed lead-generation programs to uncover new opportunities utilizing various cold-calling and prospecting strategies to support sales, revenue and profitability goals.

Trained practitioners on business best practices to ensure maximum success with branding and product bundling to increase patient sales by 15%.

Led meetings with sales reps to develop, motivate and problem-solve, which resulted in higher productivity.

early career

Gojobs, CA Business Development Specialist

Emerald Home Loan, CA – Customer Service Manager/Loan Originator

Esthetician License

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