MAGGIE A. SIERRAS-TROTTS

*** ****** ****, *** ******, AL 35761 adyjga@r.postjobfree.com 256-***-****

SUMMARY

Business professional with more than 10 years’ experience as a trusted resource, strategic thinker and problem solver. Demonstrated knowledge in strategic planning, analytics, fiscal oversight as well as stakeholder engagement. Strong record of accomplishment in fostering a culture that values integrity, innovation and results.

AREAS OF EXPERTISE· Continuous Improvement Project Management Leadership

PROFESSIONAL EXPERIENCE

Tax Preparer January 2022-April 2022 and December 2022-April 2022

Jackson Hewitt Tax Service– Huntsville, AL

●Conduct in-depth interviews with the clients to obtain all required information and material to complete their tax return.

●Establish rapport with clients to build working relationships and increase retention.

●Provide exceptional customer service.

●Prepare individual tax returns utilizing the information provided by the clients, and input it into tax preparation software.

●Answer client questions in regard to tax preparation.

Data Analyst May 2021- August 2021

Blake Brothers –Huntsville, AL

●Researched numerous software applications to determine which one would be the best solution for streamlining workflow.

●Created a presentation of my findings to present to upper management.

●Tracked and updated daily schedule of install crews utilizing excel.

●Learned Power BI and how to utilize it to create analytics

●Reconciled credit card receipts to invoices

●Registered HVAC equipment on manufacturer websites.

Tax Preparer November 2020- May 2021

Liberty Tax Service– Huntsville, AL

●Conduct in-depth interviews with the clients to obtain all required information and material to complete their tax return.

●Establish rapport with clients to build working relationships and increase retention.

●Provide exceptional customer service.

●Prepare individual tax returns utilizing the information provided by the clients, and input it into tax preparation software.

●Answer client questions in regard to tax preparation.

Clerk February 2020-October 2020

US Census Bureau – Huntsville, AL

●Hold security clearance for access to pertinent national security information (NSI) Interview more than 2,500 personnel for clerk, census takers and census field supervisor positions during a continuous selections process; create and maintain employee records in compliance with government regulations; process I-9 employment verifications, input identification information into the E-Verify system and troubleshoot errors

●Supervise and coordinate daily activities and operations including determining, planning and directing workflow as well as providing necessary training, guidance and motivation to staff; develop and monitor internal controls

●Utilize Decennial Applicate, Personal and Payroll System (DAPPS) to enter personnel files, record conducted trainings and identify discrepancies; conduct automated searches for case statuses; document case outcomes and follow-up with field staff on missing or inadequate case information

●Establish working relationships with all levels of management, external parties and stakeholders Perform clerical tasks required in the collection, control, field review and reporting of statistical data obtained in a continuing current field survey; answer applicant calls, schedule tests, support recruiting assistants, process employee payroll and personnel actions as well as provide administrative support to field staff

MAGGIE A. SIERRAS-TROTTS

337 Butler Road, New Market, AL 35761 adyjga@r.postjobfree.com 256-***-****

Customer Service Associate August 2016-January 2017

Aflac – Huntsville, AL

●Generated new business opportunities through company leads, networking, referrals and calls

●Utilized the power of social media and in-person networking to contact CEOs, business owners and human resource managers to determine which voluntary benefit programs suited their employees best

●Provided employers with information as well as presentations that effectively communicated Aflac’s ability to enhance benefit packages

International Student Exchange Coordinator May 2014-June 2016

STS Foundation – Huntsville, AL

●Utilized established knowledge of the local area to locate, screen, and support volunteer host families for exchange students

●Represented the STS Foundation to local high school administrators including obtaining school acceptance for incoming exchange students

●Provided compliant supervision of the exchange student during their stay in the community

Student Government Association August 2010-December 2013

University of Alabama – Huntsville, AL

●Held various roles including Disabilities Services Liaison, Annual Trip Director, Executive Director of Events and Executive Director of Shuttle Launch Trip

●Coordinated disability awareness day with Disability Support Services (DSS); interfaced with DSS, Student Government Association, students, faculty, administration and staff to address accountability issues for students with barriers to mobility

●Coordinated event management including arranging hotel and travel accommodations for over 100 attendees to college events

Intern May 2012-August 2012

Girl Scouts of North/Central Alabama – Huntsville, AL

●Drove sustainable membership growth and movement by engaging youth, volunteers, parents, councils and supporters to fulfill the Girl Scout mission

●Participated in network alignment and advancement of mission delivery strategies; driving the full lifecycle management of products, platforms and program, both digital and physical

●Collaborated with other Girl Scout communities to bring an exceptional experience to members and to ensure a vibrant, sustainable growing movement

Engineering Technician January 1991-January 2001

Contract positions – Arizona, New Mexico, Pennsylvania

●Held Level 13 clearance through the Nuclear Regulatory Commission

●Designed training materials and performed part and component level quality classification evaluations utilizing Systems Applications and Products (SAP) and Condition Management System (SIMS) Engineering Database (EDB) and Item Procurement Specifications (IPS); utilized CAD and Cadtel systems to update power distribution sketches and one-line drawings

●Provided technical expertise in regards to the latest editions of policies and procedures regarding inspection, operation, replacement, repairs and modernization of equipment

MAGGIE A. SIERRAS-TROTTS

337 Butler Road, New Market, AL 35761 adyjga@r.postjobfree.com 256-***-****

EDUCATION

Ph.D candidate May 2016

Grand Canyon University – Phoenix, AZ

Major: Psychology of Organizations

GPA: 4.0

Bachelor of Arts May 2013

University of Alabama in Huntsville – Huntsville, AL

Major: Sociology

Double Minor: Psychology and Communication Arts

GPA: 3.13

College level coursework August 2009-May 2010

Indiana University of Pennsylvania – Indiana, PA

Major: Sociology

GPA: 3.5

Computer Technology Certification May 1987

Apollo Business and Technical School – North Las Vegas, NV

Valedictorian

HONORS/AFFILIATIONS

· Participant in the 24th Annual Theodore Clevenger, Jr., Undergraduate Honors Conference and the 84th Annual Southern States Communication Association Convention (2014)

· Member National Society of Leadership, Presidential level (2013- Present)

· Hillwood Baptist Church, Substitute Sunday School Teacher (2013-2016)

· Member of Alpha Kappa Delta, International Sociology Honor Society (2012-Present) ● Member Student Conduct Board (2012-2013)

· Valhermoso Baptist Church, Training Union Teacher (2011-2012)

· Member Student Center, University of Alabama in Huntsville (UAH) Focus Group (2011) ● Member, UAH Publicity Focus Group (2011)

· Member, UAH Student Government Association (2010-2013)

· Member, UAH Food Service Committee (2010-2013)

· Out of 300 freshman essays my article was published in the Crimson Tide at Indiana University of Pennsylvania (2010)

· Toastmaster International; completed Toastmaster level (1999)

VOLUNTEER WORK

Volunteer July 2018-Current

U.S. Space and Rocket Center – Huntsville, AL

· Welcome guests to the Center and direct them to the ticket booth while answering any questions; assist guests as they navigate their way through the main museum and through Rocket Park to the Davidson Center; recruit museum guests to take the free Aviation Challenge Tour; engage with guests by initiating play/invention at activity areas

Leader January 1995-January 2007

Girl Scouts of America – Buckeye, AZ

· Served as a partner and role model for youth; utilized Girl Scout curricula to provide programs and activities to meet the needs of youth and support organizational goals

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