KAUSAR

AHAMMED

adyjfr@r.postjobfree.com

267-***-****

Upper Darby, PA 19082

SKILLS

Guest Service &

Problem Solving

Supervision Experience

Inventory Management (POS)

Dining Operations

Kitchen Operations

Food & Alcohol Safety

EDUCATION

Walnut Hill College

Philadelphia, PA • 07/2023

B.S: Hotel Management

A.S: Hospitality Management

Jagannath University

Bangladesh • 01/2004

MBA: Accounting And Business

Management

PROFESSIONAL SUMMARY

Dedicated hospitality management student with a passion for hotel and lodging service. Experience in hands-on restaurant operations and seeking further hospitality experience in food & beverage, banquets/events,

housekeeping, and guest service departments. Previous senior management-level experience within banking and retail fuel industries.

EXPERIENCE

Bistro Perrier – Hands-on Restaurant Operations

Philadelphia, Pennsylvania • 09/2020 - 01/2022

Demonstrated French-style restaurant dining services including table-side service, bartending, wine selections and restaurant management principles

Engaged with guests by table touch-points, order taking and reservations coordination

Assisted inventory management of table & silverwares Shell Gas Station - Manager of Operations

Philadelphia, Pennsylvania • 01/2015 - 03/2019

Ensure staff adhered to customer service guidelines and safety procedures in service.

Evaluated suppliers to maintain tight cost controls and maximize business operational performance.

Reviewed shift reports to understand current numbers and trends.

Set, enforced and optimized internal policies to maintain responsiveness to demands.

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

Standard Chartered Bank - Senior Product Marketing Officer Dhaka, Bangladesh • 07/2006 - 01/2014

Determined customers' needs and provided brand awareness and recommendations to fulfill requirements for new accounts, persona loans, and credits cards.

Delivered market intelligence, key competitive metrics and product offerings to drive areas of opportunity.

Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

Used coordination and planning skills to achieve results according to schedule.

Managed team of employees, overseeing hiring, training, and professional growth of employees.

Keywords: hotel, lodging room service attendant, housekeeping, room, banquets, event, setup, hotel, lodging

RELEVENT COURES

Principles of Hotel Management

Meeting & Event Planning

Principles of Hotel Management

Executive Housekeeping Operations

Resort Operations

Casino Organization & Culture

Hospitality Human Resources Management & Supervision

Nutrition (National Restaurant Association Education Foundation)

Responsible Alcohol Management Program (RAMP)

ServSafe® and ServSafe Alcohol®

.

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