Michele M. Bennett

Delta BC 778-***-**** adyjev@r.postjobfree.com www.linkedin.com/in/michelebennett

Detail-oriented professional with excellent Office Management and Administrative skills and the ability to manage multiple priorities. Proficient in MS Office and Google Workspace. Providing support to both middle and senior management to ensure compliance with organization objectives while collaborating well with all organizational levels.

HIGHLIGHTS OF QUALIFICATION

Excellent organizational skills, accuracy, and attention to detail

Outstanding oral and written communication skills

Experience in implementing office policies and procedures

In-depth working knowledge of relevant computer applications

Proven ability to work independently, manage multiple projects and meet tight deadlines

Background in planning and coordinating department's administrative function

TECHNICAL SKILLS

Oracle

V21/ICM

Timekeeper

DocLink

Witness

AS400

OASys

EClaim

Maestro

Proton.ai

Payfirma

Sage

Profit21

Asana

QuickBooks

BambooHR

PROFESSIONAL EXPERIENCE

Showroom Advisor 2022-2023

Marathon Hardware, Surrey, BC

Proactively listened to customer needs and advise on the best product fit

Developed customer relationships and add value and support to the client base

Proactively developed sales leads and opportunities

Executed inbound and outbound communication with customers, via phone and email

Entered customer orders into ERP

Communicated with the warehouse team to coordinate in-person orders

Maintained updated information for customer records, prospects, and proposals through CRM

Updated customers on products, modifications, changes, and enhancements

Admin and Accountingworks, VCC Practicum 2022

CodeCore College, New Westminster, BC

Provided Accounting and clerical support

Accurately record tuition fees (cash and credit card payments) in sub-ledgers via Sage Online and Payfirma

Maintained documents and records including expenses (sort, scan, and upload in Google Drive)

Deputy Returning Officer (Polling Day) Sept 2021

Elections Canada, Vancouver BC

Setup and teardown of polling station as per safety and security protocols

Assisted the voters with assurance of confidentiality and security of their votes

Michele M. Bennett

Delta BC 778-***-**** adyjev@r.postjobfree.com www.linkedin.com/in/michelebennett

PROFESSIONAL EXPERIENCE (cont’d)

Invoicing Clerk 2018-2020

On Side Restoration, Vancouver BC

•Maintained effective and timely communications with all internal/external stakeholders to achieve project deliverables

•Distributed all documentation to stakeholders to ensure internal/external protocol compliance

•Prepared invoicing for all clients in timely fashion

•Completed invoicing filing via DocLink

•Reviewed outstanding AR consistent with internal process

•Provided direction or support in other areas as requested/required

Administrative Assistant/Office Manager, Enterprise Risk Management 2010-2016

Call Centre - Customer Care, Retention, Activation, Referral and Credit Operations 1996-2010

Rogers Communications Inc, Toronto, ON

•Supported 3 Directors within Fraud Management, Revenue Assurance and Business Continuity with administrative duties including, but not limited to, maintenance of office equipment, ordering supplies, calendar management, faxing and filing, coordinating meetings and social event planning

•Networked and developed relationships with facilities, housekeeping, security, IT, and outside vendors to ensure day-to-day operations ran smoothly

•Led a team of four for the Campus Emergency Response Team as the Floor Warden for Fraud Management

•Managed and coached a team of 10 Credit Operations Representatives

•Handled inbound and outbound calls online, other duties included inbound executive referral and retention; new hire training; floor support; online and offline accounts and disconnections (all lines of business); revised and updated material for KMT’s (processes and procedures) while maintaining world-class customer service both internally and externally

EDUCATION

Administrative and Accounting Works, Vancouver Community College, Vancouver BC

Business Management Marketing Program, College of North Atlantic, St. John’s NL

Media Arts Diploma, Harbinger School of Business, St. John’s NL

PROFESSIONAL DEVELOPMENT

LinkedIn Learning 2020 & 2021

Microsoft Excel (Intermediate), PowerPoint (Intermediate), Word (Advanced) 2016

Oracle and Project Management Courses 2016

AWARDS

Business Impact Award (team of four employees) Q2 2014 and annual 2014

Fraud Awareness for educating employees on various fraudulent activities inside and outside the company by conducting site-to-site awareness training which resulted in employees having a better understanding of the Rogers code of conduct

VOLUNTEER

Rogers Youth Fund – Boys and Girls Club Scarborough, ON 2013-2014

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