**** ********* ***

Herndon, VA *****

Phone: 571-***-****

Email: adyjed@r.postjobfree.com

Summary I’m an individual that is considered honest and dependable, able to establish positive relationships while possessing strong interpersonal and communication skills. I am seeking a career position where I can use and expand my current skills while obtaining new ones.

Education Northern Virginia Community College Sterling, VA

08/08 – 06/2015

Associates Degree from Northern Va Community College

George Mason University

01/17 - Present

Major concentration: Business Management

Professional Experience

Sync 3. Reston, VA

System Administration/Sales

June 2020 - ongoing

Cold call Local offices and offer IT services

Setup office 365 accounts for company

Setup network and connect devices

Patch management using sophos

Offer ongoing support and documentation for existing systems

Monitor IT assets

Northwest Federal Credit Union Herndon, Va

Workstation Team/Desktop support

Oct 2019 – Jun 2021

•Assist It workstation team with windows 10 refresh project

•Image windows 10 machines using WDS

•Image Igel virtual environment OS on laptops and UD3 mahines

•Schedule proper workstation swaps with users

•Assist end users with IT support

•Footprints ticket system

•Assist in any areas needed with helpdesk and workstation teams

Nextec Inc. Herndon, Va

Helpdesk Support

Mar 2019 - Oct 2019

•Provide It support for end users using windows 10 OS

•Desktop configuration, Imaging and standardization

•Documentation of issues and reports detailing common errors

•Setup and networking for scheduled classroms

•Monitor IT assets (phones, laptops, printers)

•Network Printer trouleshooting

•Assist users with software issues

•Active Directory management

HCentive Reston, Va

Helpdesk Support/Network Admin

Nov 2018-Mar 2019

•Provide Helpdesk Support to end-users of proprietary software

•Proficient in MS Office applications

•Desktop Configuration, Imaging & Standardization

•Document all issues and generate reports detailing common problems and error trends

•Provide IT services as needed: Installing new desktops systems, quality assurance for all team members

•Monitor IT assets (Phone, Laptops, Monitors, Printers)

•Assist customers with hardware and network issues

•Active Directory Management

•Virtualization, VMWare

•Assistance with server migration form Windows server 2012 to 2016

•JIRA ticketing system

Inscope International Reston, VA

HelpDesk/Network Administrator

Apr 2016- Nov 2018

•Provide Helpdesk Support to end-users of proprietary software

•Proficient in MS Office applications

•Desktop Configuration, Imaging & Standardization

•TCP/IP networking concepts

•Document all issues and generate reports detailing common problems and error trends

•Escalate service issues to appropriate client representatives

•Provide IT services as needed: Installing new desktops systems, quality assurance for all team members

•Provide reliable quality of service for employees to include WAN, LAN VOIP, VPN, WIFI and other industry standard protocols of communication.

•Assist with projects consisting of IP configurations in Linux software

•Maintain storage space for servers

•Monitor IT assets (Phone, Laptops, Monitors, Printers)

•Assist customers with hardware and network issues

•MS Windows Servers, MS Exchange Server

•Active Directory; Proficient in Symantec and Sophos antivirus services

•Proficient in ControlNOW and Automox patch management

•Cisco Call Manager

•Familiar with ATM systems

•Able to troubleshoot ATM systems

•Virtualization, VMWare

•Windows Server 2012 and 2016 installation and maintenance

•Windows server migration from 2012 to 2016

•Cisco Router setup and configuration

Dexter Systems Reston, VA

Recruiter/Sales

Feb 2015- Apr 2016

•Full-life cycle recruiting experience for IT development, Testing, and Business Analyst roles

•Maintained and consulted over 80 employees

•Provided client relations support when needed

•Created and maintained all employees files

•Correspond with other recruiters about interviews and employee information

•Keep up with sales goals and be responsive with team members

Additional Skills

•Multilingual – Able to communicate in English and Urdu (written/spoken).

•MS Office and Internet

•Windows and Ubuntu

•DHCP/DNS Ethernet

•Proficient with Phone, Printer,

•Meticulous and Organized

•Work Well with Staff and Customers

•Familiar with Mac Desktops

•Service Oriented

Languages English and Urdu

Contact this candidate