Customer Service Data Entry
Resume:
CARMEL NEAL
*** * **** ** **********, NC *****
************@*****.***
Detail oriented with the ability to prioritize effectively to accomplish objectives in a fast paced, multi-tasking environment. I possess a positive attitude at all times Currently seeking a position for Human Resource Assistance with the opportunity to demonstrate and aiming to use my skills effectively and commitment to company excellence. Motivated professional with experience in recruitment, onboarding and HR management. Proven ability to build strong relationships and support the needs of a diverse workforce. Solid understanding of employment laws and regulations. WORK EXPERIENCE
HR Assistance/ Ops Support Specialist
07/2019 to 03/2023
ECI ReGo LLC
Whitsett, NC
Maintained and updated employee records to support accuracy and compliance. Prepared reports on employment data, recruiting statistics and turnover rates. Filed papers and documents into employee files.
Packaged new hire packets and materials for distribution to newly hired employees. Supported day-to-day operations of HR functions and duties. Organized employee events such as teambuilding activities, holiday parties and award ceremonies. Managed payroll processing by verifying timesheets and ensuring accuracy of payments. Check the floor at employees work station to make sure they are wearing their PPE and going through safe procedure in operating machine.
Customer Service Specialist (WFH) Remote
06/2017 to 07/2019
Duke Energy
Reidsville, NC
Developed strong customer relationships and loyalty through effective communication. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Addressed customers courteously using suitable methods and problem-solving skills. Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance. Remained open to feedback from supervisor and peers to build and improve skills et. Maintained existing electronic files, responding to telephone, email or fax inquiries from both clients and companies.
Identified and assessed customer's needs to achieve satifaction. Machine Operator/Assembler
05/2014 to 06/2017
Albaad USA
Reidsville, NC
Responsible for running the machines that prepared products. Reads and interprets believe and diagrams to select position and secure machinery.
Responsible for an assembly line in a factory is working properly by installing and maintaining the machinery. Assembly pieces/or products using variety of tools or equipment according to required specifications in a manufacturing environment.
Set-up machines, feeding raw materials to semi-automatic machine Test operation of machines periodically.
Adjust machine settings to complete task accurately. Customer Service Representative
01/2011 to 04/2014
Sprint
Greensboro, NC
Assist 100+ customer per day, providing successful solution in a polite manner using active listening to ensure customer with concern retention
Provided technical assistance to customers when needed such as resetting passwords or account access. Demonstrated ability to multi-task between multiple systems while on the phone with a customer. Assisted customers with product selection, ordering, billing inquiries, payment processing. SKILLS
Organizational & Communication Skills - 6 years
Data Entry - 5 years
Microsoft Office - 8 years
Payroll Administration - 3 years
Team player - 8 years
Office Adminstration - 5 years
SAP - 2 years
EDUCATION
Reidsville
High school or equivalent
General
Reidsville, NC
08/1994 to 06/1998
Rockingham Community College
Associate
Information System Technology
Wentworth, NC
09/1998 to 07/1999
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