CARMEL NEAL

*** * **** ** **********, NC *****

336-***-****

adyje6@r.postjobfree.com

Detail oriented with the ability to prioritize effectively to accomplish objectives in a fast paced, multi-tasking environment. I possess a positive attitude at all times Currently seeking a position for Human Resource Assistance with the opportunity to demonstrate and aiming to use my skills effectively and commitment to company excellence. Motivated professional with experience in recruitment, onboarding and HR management. Proven ability to build strong relationships and support the needs of a diverse workforce. Solid understanding of employment laws and regulations. WORK EXPERIENCE

HR Assistance/ Ops Support Specialist

07/2019 to 03/2023

ECI ReGo LLC

Whitsett, NC

Maintained and updated employee records to support accuracy and compliance. Prepared reports on employment data, recruiting statistics and turnover rates. Filed papers and documents into employee files.

Packaged new hire packets and materials for distribution to newly hired employees. Supported day-to-day operations of HR functions and duties. Organized employee events such as teambuilding activities, holiday parties and award ceremonies. Managed payroll processing by verifying timesheets and ensuring accuracy of payments. Check the floor at employees work station to make sure they are wearing their PPE and going through safe procedure in operating machine.

Customer Service Specialist (WFH) Remote

06/2017 to 07/2019

Duke Energy

Reidsville, NC

Developed strong customer relationships and loyalty through effective communication. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

Addressed customers courteously using suitable methods and problem-solving skills. Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance. Remained open to feedback from supervisor and peers to build and improve skills et. Maintained existing electronic files, responding to telephone, email or fax inquiries from both clients and companies.

Identified and assessed customer's needs to achieve satifaction. Machine Operator/Assembler

05/2014 to 06/2017

Albaad USA

Reidsville, NC

Responsible for running the machines that prepared products. Reads and interprets believe and diagrams to select position and secure machinery.

Responsible for an assembly line in a factory is working properly by installing and maintaining the machinery. Assembly pieces/or products using variety of tools or equipment according to required specifications in a manufacturing environment.

Set-up machines, feeding raw materials to semi-automatic machine Test operation of machines periodically.

Adjust machine settings to complete task accurately. Customer Service Representative

01/2011 to 04/2014

Sprint

Greensboro, NC

Assist 100+ customer per day, providing successful solution in a polite manner using active listening to ensure customer with concern retention

Provided technical assistance to customers when needed such as resetting passwords or account access. Demonstrated ability to multi-task between multiple systems while on the phone with a customer. Assisted customers with product selection, ordering, billing inquiries, payment processing. SKILLS

Organizational & Communication Skills - 6 years

Data Entry - 5 years

Microsoft Office - 8 years

Payroll Administration - 3 years

Team player - 8 years

Office Adminstration - 5 years

SAP - 2 years

EDUCATION

Reidsville

High school or equivalent

General

Reidsville, NC

08/1994 to 06/1998

Rockingham Community College

Associate

Information System Technology

Wentworth, NC

09/1998 to 07/1999

Contact this candidate