Project Manager Customer Service

Joao Luis Crauss (John)

*******@*****.*** 902-***-**** https://www.linkedin.com/in/joao-crauss-55b07436/

Professional Summary

Working in the IT industry for many years, Project Management and analysis, specification and implementation of medium and large sized computer systems. Emphasis on providing exceptional customer service is included in the business analysis. Focused on finding solutions, whether it's solving or preventing problems or finding new features and improvements for the business, always completing the projects started. Learns quickly. Demonstrated excellent results in conflict resolution in teams with a diversity of participants.

Core Competencies

Management and coordination of large complex projects and organizations

Project management

Risk, budget and change management

Financial projects, tax controlling, accounts payable, accounts receivable, general ledger and billing

Relationship management with external and internal stakeholders

Performance management

Leadership

Excellent communication and interpersonal skills

Work Experience

SENIOR PROJECT MANAGER Crauss Systems, operating in consulting projects 01/2020 – NOW

Compliance - Projects include the establishment of a tax system in Brazil for Bray, Sandvik, Seco Tools, Pacaembu, Colibri, and Justos.

BIMBO Mexico/Brazil - Worked on over 16 parallel projects, including the implementation of a distribution management and control system:

- Managed 4 external suppliers

- Cargo assembly, truck control in transit and delivery control, returns and third-party freight management integrated with EBS Oracle, and truck control in the yard for unloading of goods.

General Electric Healthcare (GE) - Managed a feature implementation project, establishing an Oracle EBS system for material transfers across overseas inventories, which improved the flow of import and export taxes.

Lead a team of 5 people.

Stonex Brazil - Worked on the Oracle Cloud rollout project leading a team of 7 people.

Channel – FISH TV - Project Methodology Implementation

SENIOR TECHNICAL PROJECT MANAGER Eldorado Institute (Dell R&D), Brazil 08/2019 – 01/2020

Leading a team of 14 people on 2 fronts following Agile methodologies in Oracle EBS research and development projects at DELL

Planning the Sprint Ceremonies with the Feature team and coordinating the daily meetings to track the sprints.

Refine the Product Backlog as well as prioritize the features and stories as candidates for the sprints.

Review the team allocation and adjust the tasks distribution based on team capacity.

Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.

Prepare the deploys based on the release timelines

SENIOR PROJECT COORDINATOR Cotrijal, Brazil 03/2017 — 08/2019

Project management (Internal resources, outsourced or third-party companies)

Functional analysis and development monitoring

Oracle PL/SQL development.

ACCOUNT MANAGER - OUTSOURCING BRAZPINE DANNUS, Brazil 08/2016 — 02/2017

Managing customer needs in IT projects and solutions by providing appropriate systems, developments or outsourcing

SAP PROJECT MANAGER Meta IT acting at Yara Fertilizers, Brazil 08/2014 — 10/2015

Managed and co-ordinated the delivery of individual workstreams. Responsible for communication and status reports to stakeholders, control of project costs, project risks, schedules, project teams, scope and requirements. Managed the projects following the Yara PMO methodology (based on PMI)

Liaised with the business to understand stakeholder needs. Guided, persuaded and influenced others through communication and diplomacy

Managed and reviewed the service delivery of external service providers

Project Management of electronic invoicing, contingency to NF-e, CIAP of ICMS Asset (taking back tax credits related to asset acquisitions used in production area) and compliance with hazard controls

ORACLE EBS PROJECT MANAGER IT Convergence and Innovative, Brazil and USA 11/2009 — 07/2014

Worked as PM for several different clients. Responsible for full PM cycle, from planning & designing to determining resources to develop, monitor and update project schedules and communication process (both internal and external)

IT MANAGER AREZZO CO, Brazil 05/2007 — 10/2009

Managing a team of 7 analysts/developers, 1 DBA, and 11 support/infrastructure professionals

Responsible for the IT Director Plan

Managing contracts with companies that provide IT services (infrastructure, systems, and telecommunications)

HARDWARE PROJECT MANAGER DBServer at HP Labs and AVIPAL Company, Brazil 10/2004 — 04/2007

Hewlett-Packard – As Project manager, I have worked monitoring and updating project planning and ensured adherence to CMM process

Guaranteed the visibility of the project internally (Computing Lab Team) and externally (HP internal clients)

AVIPAL CO – Acted as functional consultant of the system for AR (Accounts Receivable) EBS

Managed the functional analysis, configuration, and parameterization of the system as well as the survey and budgeting for non-adherence

Oversaw the analysis, modelling and implementation of customizations necessary to meet the needs of the client’s business

DEVELOPMENT AND IMPLEMENTATION COORDINATOR Merithus IT CO, Brazil 10/2000 — 10/2004

Coordinated and administered development of a team of 14 analysts and developers

Analysed, modelled and implemented CRM projects – PeopleSoft 8.4 in companies such as TELET – Porto Alegre, AMERICEL – Brasília, TESS – Campinas and TELEMIG – Belo Horizonte

Oversaw scope alignment for users and progress reporting of projects to the user’s management area

ORACLE & COBOL DEVELOPER AND ANALYST UNIVERSAL LEAF TABACOS Ltda, Brazil 10/1997— 10/2000

Coordinated, analysed, modelled, developed and implemented the programs for Tobacco Receipt and Purchase, Product Management Technician, and Access and Control System. Systems developed using Oracle (Forms, Reports and PL/SQL)

Responsible for the administration of Oracle/Cobol.

Oversaw and delivered users training with Oracle tools.

ORACLE DEVELOPER DANA Albarus S.A, Brazil 02/1993 — 10/1997

Responsible for analysis, modelling and development in Oracle, Cobol, CICS, Gener/OL and Easytrieve (Forms, Reports and PL/SQL)

Participated in rollout project at DANA Hayes in Canada (4 months).

COBOL & ORACLE DEVELOPER GERDAU Group, Brazil 01/1990 — 02/1993

Developed and maintained systems using Cobol, CICS, Easytrieve, PL / I, QMF and DB2

Education

Master’s degree in Business Administration in Information Technology Administration 2008 – 2009

UNISINOS University, Brazil

Bachelor of Business Administration - Retail Management and Services 2004 – 2006

UNISUL College, Brazil

IT & Project Skills

PMP, CMM, Agile/SCRUM, ASAP and ASAP8

Advanced Knowledge: COBOL, CICS, DL/I, Easytrieve, Gener/OL, QMF, DB2 - Mainframe tools; PL/Sql, Forms, Report - Oracle Tools; C++

Intermediate Knowledge: PeopleSoft; Java

FI SAP Academy - PeopleSoft CRM and Student Administration - Oracle EBS AR and Billing

Basic Knowledge of PowerBuilder, PowerPlay and Impromptu

Introduction to administration of Oracle databases

Languages

Native: Brazilian Portuguese Advanced: English Intermediate: Spanish and Italian

KEY ACHIEVEMENTS AND PROJECTS

At COTRIJAL - Managed the development of a system to handle the company's 19 locations, which covered purchasing, inventory control, WMS, sales, commissioning, and goods transfers between stores. This technology enabled the implementation of a single distribution centre and the profitability of the retailers. This project included 12 members of the outsourced team as well as the engagement and training of 60 internal employees.

A significant aspect is the analysis, development, and implementation of a system for selling items in the field with and without the use of the internet, as well as control over mobile sales and inventory.

At Yara Fertilizers - Successful Projects: Concluded 9 projects within 14 months - Average budget between 40K to 800K

At Arezzo CO as IT Manager - Achievements: Managed 46 full projects of software development, in which 34 projects were for support and infrastructure.

At Universal Leaf Tobaccos - Successful Project: Converted the automated system of Tobacco Purchase & Classification from COBOL to Oracle (PL/SQL). Reduced cost of infrastructure by €2,500K and converted €1,000K of manpower into an automated process

For consulting projects:

oCadam s project to rollout R12 from USA to Brazil in place of PeopleSoft solution (Belém do Pará, PA, Brazil)

oAssessment project to test and follow up of Symantec release 1 EBS project (Mountain View, CA, USA)

oPORTOBELLO Project - Managed 19 IT consultants for 12 months and oversaw the implementation of a system for 200 users across the whole company

oOIC at TIM company (Santo André, SP, Brazil)

oEBS version Upgrade at Tigre (Joinvile,SC,Brazil)

oGL implementation at Passarelli (São Paulo, SP, Brazil)

oOPM Implementation at FRIMESA (Medianeira, PR,Brazil)

oMasterSAF projects at Calçados Beira-Rio and DHB (Campo Bom,RS, Brazil)

oR12 migration or implementation Assessment at Globo TV (Rio de Janeiro, RJ, Brazil)

oR12 migration at Portobello (Tijucas,SC,Brazil)

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