Customer Service Representative

Rhea Howard

Lithonia, Ga *****

Phone: 678-***-**** Email: **********@*****.***

Customer Service Representative

Providing Exceptional Customer Service… Building Loyal Relationships…Solving Problems

Dynamic customer service professional experience in both call-center and administrative settings.

Proactive relationship builder: excel at listening to customers’ needs, articulating product benefits and creating solutions that provide value to the customer.

Highly professional, dependable, reliable and able to perform duties with minimal supervision.

Dedicated attention to detail.

Key Skills

Excellent Customer Service (10 + Years)

Data Entry (10 + Years)

Microsoft Office Proficient

Strong in leadership, organizational and management

Excellent written and verbal communication skills

Typing (60 WPM)

Recruiting (10 + Years)

Talent Acquisition

HR Sourcing

ATS (Applicant Tracking Systems)

Auto Estimating

Experience

Baker/Department Lead

Publix Super Market- Atlanta, Ga.

February 2019 to Present

Responds to telephone inquiries, providing premier customer service to customers and associates inquiring about the availability of products or status of special orders.

Sells products providing customer with information needed to make product-related decisions.

Loads and unloads large baking ovens and operates other bakery equipment.

Maintains high standards for product freshness and sanitation.

Assist department manager with ordering needed merchandise for day-to-day operations.

Assist in training new associates and perform other duties as needed.

Customer Service Rep.

Aarons Rent to Own

January 2021 - April 2023

Responsible for answering a high volume of calls while listening attentively to the callers needs to ensure a positive customer experience.

Strive for quick complaint resolutions; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

Recommended merchandise within the customer’s budget and proactively followed up with customer for complete satisfaction.

Office Manager/Lead Recruiter

Eagle Resource Group- Sandy Springs, Ga.

January 2017-February 2019

Full cycle recruiting, sourcing, screening, interviewing, presenting, and placing direct hire and contract candidates in various positions with clients in multiple industries.

Ability to effectively manage requisitions and consistently meet performance goals.

Possessing a thorough knowledge of local and state laws relating to employment safety.

Creatively source divers, high-caliber candidate by maximizing internet resources, cold calling, social media, referrals, and networking.

Execute business activities, organize calendars, maintain records and provide spreadsheet documentation (Microsoft Office Suiter), retain required office services and equipment, and accomplishing business goals.

Provide consultative advice to clients regarding hiring, selection, training, compliance, and safety.

Research and participate in a variety of recruiting activities including forming relationships with local community organizations, colleges, planning and directing on-site and off-site open houses, arranging develop and implement tracking systems to monitor effectiveness of various recruiting activities.

Provide support and assist with special recruiting projects as requested.

Utilize applicant tracking systems (Bullhorn, Temp Works, Indeed, etc..).

Operational Support/Recruiter

Happy Faces Personnel Services- Tucker, Ga.

July 2008-January 2017

Interface with clients requiring staffing services to determine number of hires, salary, positions, and job descriptions for short-term and long-term employees.

Sourced resumes to select the best qualified candidates and interviewed candidates to better assess qualifications and ascertain personality, personal character and work ethic.

Validated applicants’ reference and communicated with previous employers to qualify capabilities and verify work history.

Followed with clients to evaluate temp employee and performance and client satisfaction.

Led training classes for new employees on job functions and using company systems.

Led staffing team in researching and improving workflow.

Provide prompt first and second level support to resolve end user access and software issues.

Work alongside team leaders and managers to implement changes in processing procedure and improve efficiency for the company.

Processed Georgia New Hirs, E-Verifications, Drug Screening and Background Checks.

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