Post Job Free

Resume

Sign in

Customer Service Support

Location:
Thuvakudi, Tamil Nadu, 620015, India
Posted:
July 26, 2023

Contact this candidate

Resume:

Prabu L

Phone: +91-999*******

Email: adyjcb@r.postjobfree.com

• Experience in resolving hardware issues and configuring laptops and desktop computers.

• Proficiency in network systems and infrastructure.

• Expertise in installing, configuring, and troubleshooting routers, switches, and firewalls.

• Expertise in setting up and troubleshooting desktop computers and hardware.

• Knowledge in printer installation, configuration, and troubleshooting.

• Familiarity with antivirus installation, configuration, and troubleshooting.

• Good experience in organizing and conducting online classes and webinars. WORK EXPERIENCE

Aug’17 – May ’23 with Sree Venkatesvara Vidyalaya Hr.Sec.School, Allur, Trichy as IT Admin

• Administrator of Computer Lab with 60 pax capacity.

• Handling ERP software (Enterprise Resource Planning) for Matriculation and CBSE schools.

• Handling EMIS software (Educational Management Information System).

• Maintaining day to-day activities of student’s admission, attendance and exam marks etc through software’s.

• In charge of Bio-metric system.

• Attending meetings in CEO / DEO Office with Headmaster.

• Acting as a Nodal Officer for Scholarship schemed. Oct’13 – Jun’16 with Sree Balaji Medical College and Hospital, Chennai. as System Administrator

• Standard activities of installation, support, maintenance and troubleshooting of Desktops and Laptops.

• Installation and maintenance of Network adapters, Dot-matrix, Inkjet and Laser printers.

• Maintaining the server 2012 R2.

• Installation of Antivirus software’s.

• Periodic maintenance on every quarter year.

Jun’09 – Sep’13 with Blue Wings IT Solutions, Kulithalai as Customer Support Engineer

• Providing system support to Tamil Nadu Public Works Department and Tamil Nadu Civil Supplies Corporation.

• Assembling computers, installing and configuring different Operating Systems and software’s.

• Attending to customer service regarding computer and networking problems. IT Admin

An enthusiastic & high energy-driven professional with 14+ years of experience, aiming to utilize the previous work experience and create a growth path for own self and the organization as well PROFILE SUMMARY

Mar’06 – Apr’08 with SK Networks, Kulithalai as Customer Support Engineer

• Providing system support to Kalyani Covering Ltd.

• Interface with customers for regular updates of software packages with their requirements.

• Attending customer service regarding computer and network problems.

• Operating System: Windows 2003, XP, Vista, Win 7, 8 & 10.

• Troubleshooting network problems.

• System/ Printer Installation, Configuration & Upgrading technical support.

• Familiar with Hardware tools.

• 2009: DEE (Diploma in Electronics Engineering) from GSS Educational Institutions, Nagercoil.

• 2006: ADMT (Advanced Diploma in Microsoft Technologies) from Hardnet IT Academy, Trichy.

• 2005: PGDCN (Post Graduate Diploma in Computer Networking) from Hardnet IT Academy, Trichy.

• 2005: DCHT (Diploma in Computer Hardware Technology) from Tiruchirappalli Regional Engineering College.

• Team worker

• Quick Learner

Date of Birth: 18th April 1988

Languages Known: English and Tamil

Address: NO: 117/F5, 1st Floor, ORKAY FLATS, Periyar Nagar, Kulithalai- 639104. DECLARATION

I hereby declared that all the details given above are true to the best of my knowledge and belief. Date :

Place :

Yours truly,

(PRABU. L)

A C A D E M IC D E T A IL S

P E R S O N A L D E T A IL S



Contact this candidate