Facilities management

RAJIV SAXENA

**** ******* **** ************, ** *1133 adyjc6@r.postjobfree.com 214-***-****

Experienced Senior Facilities Management professional with a strong emphasis on operational excellence, team leadership, and process improvements. Proven track record of leading diverse teams to achieve success in a competitive and fast-paced environment. Skilled in strategic sourcing, supply chain operations, inventory management, and personnel management. Exceptional contract negotiation skills and excellent verbal and written communication abilities. Recognized for integrity, work ethic, dedication, and consistent delivery of results.

EMPLOYMENT SUMMARY

Teleperformance - Maryland February 2014 to Present

Director of Facilities

●Manage 13 facilities of Teleperformance in North and South America, generating revenue of about $875 million and accommodating over 17,000 employees in 1.75 million square feet.

●Lead a team of over 75 employees with responsibilities including:

oSuccessfully integrating Aegis with Teleperformance post-acquisition in August 2014.

oIdentifying new sites for business growth.

oOverseeing build-outs of acquired sites.

oManaging and maintaining all facilities, including security measures.

oCoordinating with local governments and building owners.

oNegotiating and managing more than 600 vendors.

oCoordinating and managing client visits.

●Spearhead renovation projects across sites in North and South America.

●Initiate and lead a comprehensive overhaul of processes and system integration at international branches, aligning them with American business standards.

●Collaborate with architects and building contractors to construct a state-of-the-art data center in McKinney, TX, accommodating 6 major telecom clients and effectively supporting over 60 sites across Central, North, and South America.

●Negotiate successful lease renewals and expansions, securing additional space without rent increases in Fairmont (West Virginia) and Joplin (Missouri). Additionally, orchestrated a cost-saving relocation of the LA legal office to Pasadena, CA, resulting in annual savings of $100,000.

●Deliver annual savings of $500,000 through strategic reorganization and restructuring of Facilities Team across all locations. Redefine roles and responsibilities while implementing cross-training initiatives to enhance productivity and reliability.

●Enforce system and process standardization, ensuring consistency and control throughout all locations. Streamline invoicing and payment procedures and establish preventive maintenance protocols for critical equipment such as UPS, Generators, HVAC, Plumbing, Electrical, and the Security Program.

●Independently handle site branding during the transition from Aegis to Teleperformance, demonstrating strong initiative.

Lime Fresh (Owned by Ruby Tuesday) Washington, DC August 2012 to May 2013

Senior Manager

●Spearheaded the successful launch of the company's flagship restaurant, achieving annual revenue of $2.5 million.

●Oversaw all facets of operations, including customer service, production, and facilities management.

●Utilized Point of Sales system to streamline daily transactions and enhance efficiency.

●Conducted profit and loss analysis, implemented effective inventory control, and managed ordering, repairs, and maintenance.

●Established an efficient ordering system and operational pars to optimize workflow.

●Analyzed monthly reports to identify areas for improvement and cost-effective measures for the following month.

●Led the hiring and comprehensive training of new employees in guest relations, food handling, and food preparation.

Fuddruckers - Washington, DC April 2009 to August 2012

Operations Manager

●Directed daily restaurant operations overseeing a team of staff members to ensure efficient service delivery and customer satisfaction

●Implemented streamlined processes and standard operating procedures (SOPs) to enhance overall efficiency and reduce operational costs.

●Conducted regular performance evaluations and provided training and coaching to staff, resulting in a highly motivated and skilled team.

●Spearheaded staff recruitment and selection process, attracting top talent, and conducting comprehensive interviews to build a skilled and dedicated team committed to delivering exceptional service.

●Managed inventory control and ordering processes, maintaining optimal stock levels and minimizing waste.

●Successfully achieved and maintained compliance with health and safety regulations, ensuring a safe and clean environment for customers and staff.

●Utilized Point of Sale (POS) systems for accurate and timely transaction processing, improving overall accuracy and reducing errors.

IndiClub - Baltimore, MD October 2006 to June 2009

Managing Partner

●Led all aspects of restaurant operations as Managing Partner, overseeing a large team of employees and achieving consistent excellence in service quality.

●Pioneered strategic business development initiatives, resulting in a significant increase in customer base.

●Implemented cost-effective inventory management and procurement strategies, optimizing supply chain operations and reducing expenses.

●Cultivated strong relationships with vendors and negotiated favorable contracts, contributing to improved profitability and enhanced product offerings.

●Directed menu planning and culinary innovation, introducing new dishes that aligned with customer preferences and boosted overall restaurant appeal.

●Oversaw staff recruitment, training, and development, creating a highly motivated team dedicated to upholding the restaurant's reputation for exceptional service.

●Maintained compliance with health and safety regulations, ensuring a clean and safe dining environment for guests and staff.

EDUCATION

●Hotel Operations Trainee, Oberoi Intercontinental, New Delhi, India

CERTIFICATIONS

●Serv Safe – Food Handlers Health Certificate

●Train the Trainers – Training new management level staff including new restaurant opening team members

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