Business Analyst Cross Functional

Deidre Cox

Email adyjbd@r.postjobfree.com Cell Phone 205-***-****

Education

Computer Information Systems, Alabama State University 2003

Skills

Business Analysis Agile Methodologies Agile Ceremonies

Quality Assurance Backlog Management Software Functionality Testing

Project Management Issue Tracking (ServiceNow) Training and Documentation

Profile

Results-driven and customer-focused Business Analyst with expertise in Agile Scrum methodologies and a proven track record of driving enhancements to core software applications. Skilled in bridging the gap between customers, business stakeholders, and development teams to ensure alignment with strategic goals and deliver value to the business. Strong ability to gather requirements, prioritize user stories, and facilitate effective communication between cross-functional teams.

Professional Experience

Business Analyst Fidelity Information Services Mississippi 01/2022-05/2023

Ensured Horizon Teller core banking products' highest quality, functionality, and performance standards.

Worked closely with stakeholders to define and translate business requirements.

Participated in designing, developing, and testing new features and enhancements for an auction platform.

Monitored and analyzed platform performance metrics, recommending improvements and optimizations.

Ensured data integrity throughout the system by performing data validation and resolving discrepancies.

Proactively identified process improvement and efficiency opportunities with collaboration teams.

Created and maintained detailed documentation, including business process flows, use cases, and user stories.

Collaborated with cross-functional teams and drive successful CI/CD initiatives to meet business objectives.

Provided training and guidance to end-users on system functionalities and resolved platform-related issues.

Leveraged ServiceNow ITSM to streamline processes, optimize workflows, and enhance application efficiency.

Business Analyst Jack Henry & Associates Alabama 06/2018-06/2019

Created an internal fraud application that integrates with existing products.

Prioritized deliverables and maintained product backlog items (PBI) using the JIRA repository.

Utilized Trello as a visual Kanban board to manage and increase project productivity and meet targets.

Conducted regular backlog grooming sessions to prioritize user stories for upcoming sprints.

Developed and maintained user stories and defect reporting in JIRA agile management tool.

Articulated project goals and scope during planning meetings with lines of business.

Systems Analyst BBVA Compass Alabama 10/2010-06/2018

Successfully decommissioned core processing application and led the conversion to a web-based application.

Monitored and analyzed platform performance metrics, recommending improvements and optimizations.

Collaborated with cross-functional teams to drive project progress and focus strongly on end-user needs.

Created and maintained BRD documentation, user stories, use cases, and process flows.

Developed and maintained requirements traceability matrix throughout the project lifecycle.

Conducted regular reviews and audits of the requirements traceability matrix to identify and address any gaps.

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