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General Manager Customer Service

Location:
Madison, AL
Posted:
July 26, 2023

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Resume:

Christopher Brown

General Manager

Madison, AL **756

adyjat@r.postjobfree.com

+1-662-***-****

General management professional with over 10 years' progressive experience in strategic planning, improving operational efficiency, team building and project management for the service industry. Able to quickly understand complex concepts, identify and solve problems, turn ideas into logical strategies, and implement systems that optimize productivity and customer satisfaction, decrease vacancy rates and increase bottom line.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Senior Project Manager

RCPM - Huntsville, AL

January 2023 to Present

• Plans all phases of the construction lifecycle from initiation to completion.

• Obtains all necessary regulations and permits.

• Orders necessary supplies, tools, and equipment.

• Makes sure projects are aligned with agreed-upon plans.

• Manages a construction manager and oversees their work.

• Communicates with clients and delivers project progress reports.

• Develops and adheres to the budget, timeline, and quality control plan.

• Collaborates with architects, engineers, electricians, and other specialists.

• Writes and submits testing and inspection logs, quality assurance reports, and punch lists.

• Ensures that all local, state, and national building codes and regulations and safety precautions are followed.

• Uses scheduling software to update schedules, track progress, and document project progression. Construction Superintendent

Liberty communities - Huntsville, AL

January 2022 to January 2023

Manager of construction building homes from the ground up. Construction Contractor

Self employed - Southaven, MS

March 2018 to January 2022

Remodel residential and commercial properties.

Spray Manager

Master Lawn - Olive Branch, MS

November 2016 to March 2018

President/CEO

Allgreen Lawn Service LLC - Cumming, GA

November 2010 to November 2016

• Grew customer count from startup to over 500 customers in less than 3 years

• Raised annual revenue from $73,000 to over $200,000 in 2 years

• Hired trained and coached sales staff in the art of door-to-door sales

• Increased profit from 20% in 2011 to 50% in 2015 General Manager

The Scotts company - Sterling, VA

March 2003 to May 2010

manager of the year for sales, profit and customer retention

• Achieved 25% growth year-over-year sales in 2006 by building and recruiting an unstoppable sales team, while providing superior service over the competition

• Improved branch safety rating by 22% in 2008 by executing a weekly focused training agenda to reduce accident frequency/incident volume

• Grew the bottom line by 20% in 2006

GENERAL MANAGER

The Scotts company - Sterling, VA

2003 to 2010

• Improved an underperforming market from $2.9M annual revenue to 4M in under 2 years

• Improved door-to-door sales from 1,500 to over 3,000 in 1 year

• Implemented processes to improve customer service, enhance P&L performance, recruitment, training, and development functions for the branch's Fifty employees

• Directed the development and implementation of all branch sales and marketing strategies Education

Associates of Business Management in Business Management/CAD Southeast College

1998

Skills

• Microsoft Office

• Door-to-Door Experience

• Business Management

• Profit & Loss

• Strategic Planning

• Management

• Recruiting

• Budgeting

• Drywall

• Handyman

• Construction

• Carpentry

• Microsoft Excel

• Mechanical knowledge

• Maintenance

• Construction Management

• Landscape Maintenance

• Remodeling

• Project Management

• Electrical Experience

• Trim Carpentry

• Plumbing

• Lawn Care

• Sales

• Sales management

• Construction estimating

Awards

Market Manager Of The Year

February 2010

General Manager of the year

February 2009

General manager of the year

February 2008

General Manager of the year

February 2007

Year over year sales and profit growth

February 2010

Certifications and Licenses

Tennessee HLT

May 2018 to May 2022

Assessments

Mechanical Knowledge — Proficient

November 2020

Understanding and applying mechanical concepts and processes Full results: Proficient

Verbal Communication — Proficient

November 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Supervisory Skills: Motivating & Assessing Employees — Expert December 2020

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Expert

Advanced mechanical knowledge — Proficient

November 2021

Understanding and applying mechanical concepts and processes Full results: Proficient

Customer service — Proficient

December 2020

Identifying and resolving common customer issues

Full results: Proficient

Work style: Reliability — Proficient

November 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Attention to detail — Proficient

November 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Sales skills — Highly Proficient

November 2021

Influencing and negotiating with customers

Full results: Highly Proficient

Workplace safety — Expert

December 2020

Using safe practices at work

Full results: Expert

Mechanical knowledge — Proficient

November 2021

Understanding and applying mechanical concepts and processes Full results: Proficient

General manager (hospitality) — Highly Proficient

December 2021

Solving group scheduling problems and reading and interpreting P&L statements Full results: Highly Proficient

Management & leadership skills: Impact & influence — Highly Proficient November 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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