Customer Service Representative
Resume:
Valencia Nash
Milwaukee, Wisconsin 53216
*********@*****.***
Objective:
A career span of over 25 year’s professional experience with emphasis on exceptional professionalism. I posses the ability to manage several tasks simultaneously while maintaining attention to detail, organizational & time management skills, strategic relationship building and one who understands working as a team player. Areas of Expertise:
* Decision Making * Leadership * Full Cycle Staffing Onboarding
* Critical Thinking * Proficient in Microsoft * RPO & BPO Staffing
* Time Management * Job Fairs * Training & Development Professional Experience:
Snap-On Tools Inc - Milwaukee, WI.
March 2019 - August 2022
Utility worker : (machine operator)
*Setting up and operating machine in a manufacturing environment *Keeping count of parts
* Staging all finished work for shipping
*Maintaining a clean and safe work station.
Alorica Inc – Kennesaw, Ga. June 2007 – 2019
Recruiting Assistant:
* Assisting in the coordination of other recruiting activities and events as needed Identifying opportunities for improving the candidate experience and interview process efficiency
* Providing follow-up correspondence to candidates on recruiting status via phone and email tracking recruiting activities and providing weekly activity reporting
* Updating candidate records, job postings in recruiting systems and confirming new for orientation
* Scheduling interviews and phone screens
* Proactively develop sourcing and pipeline strategy to identify key talent
* Create offer letters for new hires
* On-board new candidates
Trainer:
* Work to continually improve attrition and eliminate high turnover with thorough training
* An ability to intervene early with a lagging learner, manage behavioral issues and motivate attendance
* Recognizing that learners learn at a different pace and establish the pace early on and adapt
* Work as a team with all members of the QA, Training and TA Department to meet company training and quality goals
* Teach classes of 28+ trainees with attention to learner comprehension and commanding a successful learning environment
Customer Service Representative:
* Deliver world standard client service by answering inbound client calls timely, accurately, professionally and courteously.
* Maintain required performance standards in quality, occupancy, attendance, promptness and identifying client needs.
Warehouse Manager :
*Creating shipping documentaion for carriers and customers
* Managing a team
*Making sure products that was stage to ship was the correct order and checking the labels for the shipment
* Making sure products are picked and stacked to the correct standards
* Driving continuous improvement plans to meet productivity targets EDUCATION:
Milwaukee Area Technical College Milwaukee, WI.
Cosmetology Degree Milwaukee, WI.
Certified Trainer Kennesaw, GA.
COMPUTER SKILLS:
COMPUTER/ATS:
Microsoft Office Suites, Google X-Ray, Google Adwords, Kenexa, BrassRing,Taleo, Maxhire,OpenHire,PeopleClick,
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