Business Office Manager, A/R, Medicare, Medicaid
Resume:
E. Jeanette Cowan
********.*****@*******.***
PROFESSIONAL EXPERIENCE
Heritage Place of Decatur 09/30/22
Business Office Manager Present
Responsible for the financial and administrative functions of the facility.
Human Resources, payroll, accounts payable, accounts receivable, trust fund accounts.
Collections of private and insurance accounts, ensuring monthly collections are 98%-110%, analyze collection and bad debt recovery, auditing accounts.
Daily deposits, entering batches, importing payments, processing credit card payments, processing refunds, verifying insurance benefits, set up of financial folders and new accounts for residents, verification of therapy benefits, collection calls.
Month end procedures: balancing bank statements, trust fund accounts, petty cash box, common working files, Medicare triple check, level of care for Medicaid, Medicare billing, generating monthly statements.
Assesses level of bad debt reserves, reviews, recommends write offs.
Assures proper accounting procedures and controls are in place and followed.
Provide excellent customer service to our residents and their families.
Consistently achieved bonus due to collection efforts.
Bridgemoor Transitional Care 02/05/2018-
Business Office Manager 03/31/2022
70 bed SNF facility and 24 apartments Assisted Living
Responsible for the financial and administrative functions of the facility.
Providing human resources, payroll and accounts payable for facility.
Responsible for Administrative Concierge’s- 3 employees.
Achieving timely month end closing by ensuring procedures are followed. Collection calls, audits, generating monthly statements.
Collection of private and insurance accounts. Ensuring the monthly collections are 98%-110%. Accounts receivable is in excess of $450,000.00 per month.
Analyze collection and bad debt recovery on a monthly basis.
Balancing bank statements, daily cash, entering daily deposits for private and insurance.
Assures proper accounting procedures and controls are in place and followed.
In charge of facility credit card and balancing bank statement.
Assesses level of bad debt reserves, reviews, recommends write offs.
Conducts orientation/ training for all new hires.
Provide excellent customer service to retain the loyalty of returning patients/residents.
Sava Senior Care/Peach Tree Place 2012-2016
Business Office Director
Sava Senior Care has over 300 nursing home facilities and employs over 30,000.00 people.
Balancing daily cash, entering daily batches for private, 20-30, checks per day and entering batches for all insurance, 50-100, checks per day.
Responsible for the financial functions of the facility.
Recruits, hires, provides orientation/training and retains a sufficient number of qualified staff to carry out the responsibilities of the business office.
Collection of private and insurance for 112 accounts. Ensuring that monthly collections are 98%-120%. Accounts receivable is $350,000.00 or more per month.
Assures proper accounting procedures and controls are in place and followed.
Analyze collection and bad debt recovery on a monthly basis.
Assesses level of bad debt reserves, reviews and recommends write-offs.
Ensures procedures are followed to achieve an accurate and timely month end closing. Accounts payable, collection call, audits, generating monthly statements,
In charge of 40 trust fund accounts, in charge of facility purchasing card and balancing bank statement.
Conduct through research to address customer and insurance issues.
Provided excellent customer service to retain the loyalty of returning patients.
Commended by senior management for processing receivables quickly and accurately.
Consistently achieved bonus due to collection efforts.
Accomplishments
Award for top collections 3 months in a row nationwide, collecting over $1,260,000.00.
Burmont Incorporated
Corporate accounts receivable specialist 2007-2012
Burmont has 6 nursing facilities and employs over 375 people.
Managing state accounts receivable of 3 nursing facilities.
Increased operational efficiency and company profitability by timely and accurately posting payments from patients, insurance, Medicare, Medicaid and hospice.
Collection of private and insurance for 300 accounts. Ensuring that monthly collections are 98%-120%. Accounts receivable is $760,000.00 or more per month. Collected on accounts by sending bill reminders.
Balancing daily cash ledgers, entering daily batches for insurance and private consisting of $6,000.00 to $41,000.00. Each batch may contain 3-20 checks
Billing for Medicaid bi-weekly, setting up new accounts, importing state payments, entering credits/debits, issuing refunds to insurance/customer and entering invoice/transactions.
Managing past due reports and reviewing bad debt weekly.
Balancing depository bank statements, accounts receivable to the general ledger and revenue accounts.
End of month closing.
Consistently achieved bonus due to collection efforts.
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