Customer Service Office Manager
Resume:
Eigla Almonte
**** ****** *****, *****, *** York, 10467
************@*****.***
EDUCATION
Hostos Community College/CUNY, Bronx, NY
A.A.S. in Office Technology
Office Manager Medical Billing & Coding
Graduated: June 2017
CERTIFICATES
KMN Pharmacy Inc.
PAAS National Health Care Fraud, Waste and Abuse Web Training Program, June 2016
PAAS National HIPPA Training Web Training, June 2016
Certified NYS Teacher's Assistant.
Child Abuse Identification Workshop
School Violence Prevention Workshop
Dignity for All Students Act Workshop
Teachers ID: 3852344
EXPERIENCE
District 75 Schools NY, NY
Substitute Paraprofessional EIS: 2694929 04/19- Now
One-on-one or small group instruction, as outlined by the teacher.
Reinforcing behavior through the use of positive behavior support.
Aiding occupational therapists, physical therapists, speech therapists and adaptive physical education providers during instruction.
Writing anecdotal reports concerning student behavior.
Oval Pharmacy Bronx, NY
Pharmacy Technician 05/14 - 07/17
Received written prescription or refill requests and verify that information is complete and accurate.
Assisted customers by answering questions, locating items, or referring them to the pharmacist for medication information.
Prepared incontinence supply orders.
Provided, ordered, and billed for Durable Medical Equipment.
Bronx NY
Patient Care Coordinator 08/17 - 11/18
Provides comprehensive care to clients and patients by developing, monitoring, and evaluating each specific case.
Interact with patients over the phone to coordinate prescription refill(s), update billing information, and address patient concerns.
Fax and/or call physician office’s regarding refill requests as needed.
The role is characterized by a high level of responsibility through independent performance and problem solving under minimal supervision.
SKILLS
Bilingual in English and Spanish
Customer service oriented
Creative/ Detail oriented
Good interpersonal skills & Active listening
Complex problem solving
Time management
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